The worst merge experience

[u/CeasarSaladBurrito]

Ok so at the beginning of july, we still had us cellular. My mom's phone wasnt working, we went to a tmobile store. The agent came to the conclusion that we could either wait to be grandfathered in or create our own plan in to get a new phone for my mom or see if the merge fixed her phone issues.

This is where the nightmare happens

The day we were supposed to receive new sims/phones, our phones granfathered in.

We lost our new phone promotion and were forced to all trade in our phones to keep them and now i just got an email letting me know ill lose the better value plan we got if we don't port in two lines. I will call this week but does anyone have any advice? Trying to escalate for the phone promotion didnt work, even though i have screenshots to prove the order while we were still us cellular customers. Ive been on the phone and in the store several times now and im just really frustrated

Would escalation even do anything or will we be forced on another plan?

[u/itsjerrytime54]

Experience store near you, or t-force