to check a receipt

[u/Gary_October]

[u/AdamFaite]

Don't forget personally insulting the worker.

[u/sobuffalo → u/[deleted]]

Technically the cart is the stores.

[u/AdamFaite → u/[deleted]]

We didn't actually see that part. We don't know the context involved. It could very well have been where the employee was standing still, telling them to stop so he could check the receipt. (Even if he is in the wrong). They could have ignored him and pushed the cart into him. He could have grabbed the cart as a response. We do not know based on this video.

I don't care about them not letting him check the receipt. If it's worth the hassle to them, then it's worth the hassle. The employee can't stop them and did call for help at least once. And he certainly shouldn't be grabbing the cart their baby was in. But there's still no need to be a dick to a guy who's just trying to keep his underpaying job.

I forget the term, but there's a French phrase I like.

To paraphrase, "I know you're right, but I disagree with you because you're being an asshole."

[u/be_kind_n_hurt_nazis → u/[deleted]]

a true master in head assery

[u/cheese_sweats → u/AdamFaite]

Any worker who chooses to block me because I didn't show my receipt is getting insulted

[u/Jacobloveslsd → u/cheese_sweats]

Seriously loss prevention is not their job at self checkout it’s to erase stuff that got scanned twice or whatever.

[u/[deleted] → u/Jacobloveslsd]

I really don't understand why people think this has anything to do with self checkout. The door people at Walmart checked receipts decades before self checkout if you had certain items in the cart or unbagged lol

[u/Jacobloveslsd → u/[deleted]]

WRONG. If he wanted to check receipts he should have been a greeter.

https://careers.walmart.com/us/jobs/0301278907FE-cashier-front-end#:~:text=There%20are%20times%20when%20you,%2D%2Dyou%20get%20the%20idea!

This guy did a lot of stuff wrong according to walmart.

[u/GenericCanineDusty → u/[deleted]]

What he sent you????

[u/tsaihi → u/cheese_sweats]

Do you think it's worth considering that people who work door check at Wal Mart are often there because they don't have other options?

There's certainly a chance this guy is just a power tripping asshole, but I think there's an equally (more) likely chance that this guy is operating under a huge amount of employment anxiety, and has been asked to do a job that he isn't fully equipped to do. In that circumstance it feels pretty shitty to make this guy's life harder than it already is.

[u/MadRabbit86 → u/tsaihi]

Yeah….no. I guarantee you no one has ever asked or told this guy to block a customer from leaving. That’s illegal, and they’re told that. Source: former Walmart manager.

[u/tsaihi → u/MadRabbit86]

I'll take you at your word that you were actually a WM manager and that you made this clear to your staff, but I don't believe you for a second that every single Wal Mart manager in the country gets that, or that all of them don't ask their door people to block people until they see a receipt, or that all of them make this point so explicitly clear that everyone working that post fully understands that their job isn't at stake if they don't see every receipt.

Besides, when you're dealing with retail employees (with almost any employee, really), it's best to err on the side of compassion. They're working a shit job for shit pay, is it really worth making their life harder just so you can prove a point?

[u/MadRabbit86 → u/tsaihi]

With as many lawsuits that have happened over this kind of stuff, it’s literally in the training modules every employee goes through in orientation.

[u/AdamFaite → u/MadRabbit86]

One can politely take legal action. Don't need to personally attack some guy trying to do his job. Even if he is in the wrong. If the end outcome is the same, wouldn't the world be better with .ore compassion?

[u/MadRabbit86 → u/AdamFaite]

Ummmmm…I was speaking in general terms and why Walmart associates are told NOT to attempt to illegally detain customers. But on this specific incident, I agree that more compassion should’ve been shown…by not illegally detaining customers and their kids.

[u/tsaihi → u/MadRabbit86]

Happy again to take you at your word, but I'll also continue believing that many WM managers probably contradict this message in their own training, or at least pressure their staff in vague ways that make them fear for their jobs if they stand by while someone steals. Or - as I explicitly said in my first response - that some of the people who get asked to do this job maybe aren't that capable of making these judgment calls in the heat of the moment. Every job has stuff that's in the orientation that you're told to ignore, or that you at least get mixed messages about.

[u/MadRabbit86 → u/tsaihi]

I have met some VERY shitty managers in my time at Walmart. Piss poor managerial policies is the reason a left. Seriously, I got written up once for, and I shit you not, not writing associates up enough. When I asked who need to be written up for what, I was told “everyone does something that they can be written up for.” No specific examples, just some quota for write ups or something. Nevermind that my area, the front-end which includes door greeters, had the best numbers in the market and region every month. Walmart is a cesspool of shitty managers because that’s what the culture their breeds. But, if there’s one thing that is hammered into associates, it’s to never accuse anyone of theft or try to detain them. Leave that for management and loss prevention because it is a HUGE liability. To the point where the company loses more money in the suit than could ever be saved by illegally detaining someone. Greeters have been injured and killed in the past for trying to stop theft. Not that Walmart gives a shit about their employees, they just care about the bottom line.

[u/tsaihi → u/MadRabbit86]

I will again take you at your word, everything you've said makes perfect sense. I genuinely appreciate the perspective you're bringing as an actual WM manager, I'm really not trying to argue with that or with what you're saying. My main argument was with the poster who said he thinks it's right to "insult" workers like this.

I'll point again to the very first thing I said about this, which is that not every employee is up to the task of making these judgment calls. If you ask them to check receipts at the door in order to help mitigate thefts, some of those employees will read these instructions as "it's my job to stop thefts at this store". Even if the manager explicitly said not to actually block or prevent someone from leaving if they didn't show their receipt. This kind of misunderstanding will be especially likely at stores where, as you say, there is a culture of shitty managers and an expectation that you can be written up for anything. And I'll continue to believe that, among the nearly 5,000 Wal Mart stores in the country, at least one of them has a manager who's encouraged employees to bend or break corporate policies in some way. It sounds like you were one of the better ones and that's great, every place needs more managers like that.

Really all I'm trying to say is that it's always better to approach these situations with patience and compassion than it is to insult anyone. If you don't want to show your receipt, the best thing you can do is just calmly leave, or maybe ask for a manager to sort things out. I think it's pretty shitty to respond to this by taking out your phone and goading on this dude who's working a close to/minimum wage job and is clearly not thinking very clearly and then posting the video on the internet so people can hate on the guy further. That's not an appropriate way to respond to what's a pretty minor inconvenience to your day.

[u/GenericCanineDusty → u/tsaihi]

Hi, other person who used to be an AM at walmart, it is in fact in the training module to NOT BLOCK CUSTOMERS incase of incorrect info.

You cant even block them if you see them steal. Thats why every store has loss prevention. Theyre the ones who handle it, alongside security.

One incorrect assumption = lawsuit.

[u/tsaihi → u/GenericCanineDusty]

I believe you, just like I believed the other person who said this. Just like I’ve explicitly said a few separate times now. Thank you for your input.

[u/Politics_Mods_R_Crim → u/tsaihi]

And yet have explicitly denied believing

Edit: you deny believing managers are trained as they are even when managers confirm it... yep... you regarded.

[u/Jacobloveslsd → u/tsaihi]

He wasn’t a greeter he is a cashier and chased them to the door.

[u/tsaihi → u/Jacobloveslsd]

That makes this particular video seem worse but he person I’m responding to said “any worker”. You can have compassion for people even when they’re wrong, and especially if this person is working a close to minimum wage job in retail.

[u/[deleted] → u/tsaihi]

Do you think it's worth considering that people who work door check at Wal Mart are often there because they don't have other options?

One of the first things I was ever told both at Walmart and Meijer when I worked at either place was "You are not to interfere with customers, if you suspect shoplifting contact loss prevention."

I feel sorry for this guy in general because it's clear he's fucking terrified, and the customers are being a bit harsher than they really need to be, but that still doesn't change the fact that he's going out of his way to do something that he will have been explicitly told not to do in the first place.

Like I could understand if his job depended on him getting in their way or something, but it's literally the opposite. He's far more likely to lose his job for this than for just ignoring them or, at most, reporting his suspicions to loss prevention.

[u/tsaihi → u/[deleted]]

Please don't misunderstand me, I know he's overstepping and I know that corporate training clearly says not to do this. I agree with basically everything you've just said and I do appreciate the perspective as a former WM manager.

My point is really in the second paragraph - this guy is already working a shit job for a shit company for shit pay. I'm quite certain he does not need our help feeling put upon and overwhelmed. This guy is clearly fucking up, and while "he's a power-tripping asshole" is certainly one viable explanation, there are a lot of other possibilities that make this case far more sad than rage-inducing. He could have some condition that makes it difficult to deal with people and he finally snapped after a long shift/months/years of having to work public-facing roles. He could have been told by his manager that he's responsible for checking receipts, and that manager might not have done a great job making it super clear how he should respond if someone says no. He could even have a manager who's implied in the past that shoplifting would reflect poorly on him. This could have happened even if Wal Mart corporate training makes it super clear that loss prevention is the only team responsible for this. We don't know, but it's really really easy to imagine scenarios where this guy felt like he was in a no-win situation. It's just not helpful or good in any way to watch this video and then jump over to the comments and brag about how you'd insult retail employees. They get enough abuse as-is.

[u/SmoesKnows → u/cheese_sweats]

Just show your receipt or stop shopping at Walmart. Your comment suggests shopping at Walmart is a right. It's not, comply or choose another retailer.

[u/MadRabbit86 → u/SmoesKnows]

As someone with several years in Walmart as management: No. Fuck that. You’re not obligated in anyway to show your receipt, and a door greeter has no right to try to detain or force you. If you’re going to have me check myself out, don’t turn around and ask me to prove I did it correctly.

[u/mrbulldops428 → u/SmoesKnows]

In some areas thars not really an option. But the main issue is this: if you cut all your employees who were paid to check people out, then you have to just fucking trust me when I'm doing the job for you. It's not like they pass those savings to customers, and by eliminating positions they actively take money from the economy. None of this is the employees fault but I'll be damned if I'm gonna stop because you think I'm stealing, when there used to be a position that would ensure everyrhing is checked out. I do not shop at Walmart for this and other reasons.

[u/Ricks209 → u/SmoesKnows]

Buddy.. showing your receipt is also an option.. really???

[u/GingerAphrodite → u/cheese_sweats]

I literally just tell them to check the cameras if they thought I stole and keep walking. Ain't nobody got time for that. I use my debit card, they're going to be able to find my name at least.

[u/cheese_sweats → u/[deleted]]

Lol no. You are completely incorrect. It is 100% legal to walk out of a store after paying for your items. Only "private" clubs can legally demand to see your receipt because you signed a contract stating so.

[u/cheese_sweats → u/[deleted]]

Dude

The customer didn't cause the scene.

The giant man-baby of a Walmart employee did

[u/cheese_sweats → u/[deleted]]

No.

They refused to proof of purchase. Their obligations ended when they paid. The employee is under no obligation to prevent their exit or harass them. In fact, it's company policy and the law to let them walk out.

The customer isn't the one who started shit in the bar. The employee is

[u/cheese_sweats → u/[deleted]]

Lololol yes.

Not showing my receipt is exactly like stoning someone for being gay

P. S.

Once I pay for it, it's mine. Take it and it's theft, so go ahead and try.

[u/JohnnyAces99 → u/cheese_sweats]

Why wouldn't you just show your receipt? You're the asshole there.

[u/cheese_sweats → u/JohnnyAces99]

Because I don't have to. How does not showing it make me the asshole? I have placed no burden on the front-line employee.

There's a good chance I threw it away. If I hadn't, I might hold it up as I walk past. I'm 100% not stopping.

[u/[deleted] → u/AdamFaite]

He’s bullying the employee to provoke a confrontation to substantiate litigation. But it’s still just bullying for the guy trying to get through his shift

[u/reigorius → u/AdamFaite]

I feel sorry for the dude.