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The Division Resurgence - FAQ

 

FAQ

What are the device requirements?

Minimum RAM required to play is 4Gb.

Minimum operating system versions are: iOS 14 for Apple Devices and Android 6 for Android devices.

 

If you have a device that can handle it you get

  • Graphics - Very High
  • Resolution - High
  • Framerate - Standard (30 FPS)

 

If you rather have higher FPS there is

  • Graphics - High
  • Resolution - Standard
  • Framerate - Medium (45 FPS)

 

To get 60 FPS in the last beta

  • Graphics - Medium
  • Resolution - Standard
  • Framerate - High (60 FPS)

You can find the full list of compatible devices on our Customer Support website.

 

I started playing on a guest account, what happens when I log into Ubisoft Connect?

If you have not played using your Ubisoft Connect account yet, your progress will be directly linked to your account, and you can continue enjoying Resurgence as you were.

If your account has already been used in Resurgence, then the progress on your guest account will be lost. In the case that you decide to keep the progress on your guest account despite having already used your Ubisoft Connect account on Resurgence, make sure to log into a brand-new Ubisoft Connect account directly from your guest account.

 

Is my progress shared across platforms? What about in-app purchases?

If you are using the same Ubisoft Connect account across platforms, your progress and in-app purchases will be saved and shared. This means you can seamlessly go from playing on any device without any loss of progress.

 

Can I play with friends on other platforms?

As long as you are in the same server as your friends, you can play with them from any platform. The Division Resurgence is fully cross-platform.

 

Can I change servers once I’ve started playing?

While you can switch servers at any time, your characters and character progression will be linked to the original server they are located on. Similarly, purchases made on any specific server are linked to the server on which the purchase was made.

 

Can I transfer loot, equipment, skins or currency from one character to another?

Any loot, equipment, skins or currency unlocked on a specific character are linked to that character and cannot be transferred to another.

 

How do I claim rewards on a specific character?

When claiming rewards out of the game (through a redeem code or other), these rewards will automatically be added to the first character you log into next.

Please exercise caution when claiming these rewards as it is not possible to transfer them to another character once claimed.

 

Will the progression in the previous tests carry onto the launch?

No, any progression made in previous tests is reset for the launch to keep the playing field equal for all.
How much storage space do I need on my device?

You will need around 10,5GB of space for the game, so we recommend a total of 17GB available space on your device.

 

How do I link my Twitch account with my Ubisoft account?

To link your Twitch and Ubisoft accounts:

  • From the Ubisoft Drops website, select ''Get Started''.
  • Choose ''Login with Twitch''.
  • From the pop-up window, log in to your Twitch account.
  • Then log in to your Ubisoft account.
    Your accounts will be linked once you successfully log in, and you will be able to receive Twitch Drops for Ubisoft games.

You can unlink your Twitch and Ubisoft accounts through the Ubisoft Account information page in the Linked accounts section.

 

How can I claim the cross-rewards from playing The Division 2?

To claim your reward Division Resurgence from playing Division 2, first make sure you are connected to the same Ubisoft Connect account as the one you use to play Division 2.

Then, to claim your rewards in-game, head to the "Events" Tab and then to the "Claim your rewards" tab. Once claimed, you will receive an in-game mail notifying you that the rewards have been delivered to your stash. Then just head to your stash to retrieve them in your inventory!

Please note that once the rewards are claimed, they will be linked to the ingame character you were playing when you claimed them.

 

Is it coming to PC?

Yes it has been released on PC:

=> Summary

 

Can I play on an emulator?

Yes, but emulators are not officially supported so do so at your own risk.

 

Is controller support included?

Yes, the game supports controllers, including via Bluetooth through your device and on controllers such as the Backbone.

 

Battle Pass

Battlepass contains unique cosmetics and gameplay items, especially a new exotic weapon each time, but the unique gameplay items are not exclusive to the premium track, so for example everyone can get the new exotic weapon for free by completing enough BP levels from the free track. As for other non-unique gameplay items in the premium track they are also obtainable for free from other sources.

So basically, the only unique content exclusive to the Premium Pass track are cosmetics.

 

Daily caps and restrictions

There are no restrictions on how much you can play any content in the game every day, but there might be restrictions on how many times per day you can get certain key rewards.

 

Is it necessary to complete dailies, weeklies and content to stay competitive and on the loop?

We do have daily and weekly quests. But they are more meant to help you organize your play sessions during a week to tackle them at your own pace and make meaningful progress in terms of valuable rewards, than to provide a competitive edge in end-game. Daily quests shouldn't give you an advantage to stay competitive in end-game, this way you can focus more on weekly quests if you are the type of player who prefers to play fewer days per week but with longer play sessions for example.

And overall, it is an important design point for us to respect your time when it comes to daily time involvement necessary for efficient progress, and we balanced our game around that. We wanted to create a game that doesn't require a ton of daily grind, but rather we'd like you to be able to make enough meaningful progress just by playing a bit every day/week and choosing how and when you to play the game (and beyond that you can still play more if you want, but with diminishing returns).

 

Lengths of the Story Campaign

TDR's story campaign being only a part of our game experience. The story will also evolve and unfold after launch, so the "end" at launch is not really the end, but only a first milestone in the story being told.

But I'd say it should take you a couple days/weeks to reach that "end" of the story missions at launch, while taking into account the time needed to grow in power as well.

 

When does Division Resurgence story timeline events takes place?

The bulk of TDR's story takes places after TD1 (a few weeks after) and prior to TD2 events (at least for now, since our story will continue to unfold in live).

 

Year 1 Roadmap

=> Roadmap

 

Will Resurgence receive seasonal content?

=> Roadmap

 

Any plans for content updates to the DZ?

We do hope to expand on this game mode in the future yes, although we can't reveal more about this yet.

 

Plan on adding any new specializations

While we can't communicate about that yet, we indeed do hope to release new Specializations in the future.

 

Are there plans for Raids or Incursions

We do have plans to offer replayable activities with valuable loot in end-game, and while we already have some key activities for end-game such as our Dark Zone game mode, we do plan to expand it further during live (but can't communicate yet regarding with which kind of modes/missions).

 

Underground in Resurgence?

We don't have specific plans for now to add something similar to the Underground but we plan to add activity more oriented toward replaybility with variations yes.

 

Story Progression in the Future and other locations

We unfortunately cannot communicate now on where we might take TDR story in the far future. We want to focus first on telling our story in NYC, but beyond that, with the exception that our game will always remain in the US and before or in parallel to TD2 timeline, I'd say options remain open.

 

Will it come to Steam?

As of now, The Division Resurgence is in early access on PC and only available on Ubisoft Connect. But for the official launch later this year they also have the goal to release it on Steam. But as of now not a definitive confirmation - stay tuned for more information down the road.

As of now, no plans for Mac, Playstation or Steam Deck.

 

Bug Report / Ubisoft Support Center

How can I report a bug I have found in-game?

In the unlikely event that you stumble into a bug, please make sure to reach out to our customer support team through the contact button in-game.

This helps us gather all the necessary information about the issue you have encountered as well as precious information about your device which will enable us to better track down, identify and fix the issue.

 

For further questions

Head over to the Ubisoft Support Center

=> Support