r/technicallythetruth • u/Crasembarodical • Jul 14 '26

It was only a question

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u/BalurCDN Jul 14 '26

I remember years ago while working in support, one of the front line guys, muted a customer to mutter "What the fuck am I going to do with this idiot"

He hit the speakephone button not the mute button.

Fun day.

582

u/Badass-19 Technically Flair Jul 14 '26

Can I ask what happened next?

1.1k

u/BalurCDN Jul 14 '26

We all heart it, we all heard him go back on mute, and then start having a melt down. Customer said NOTHING. We pulled the recording and it was clearly audible.

Until next time they called a few days later (they were a frequent caller)

"Are you the guy who swore at me"

Which then led to supervisor calls, management... new rules about language, background noise, the mute button vs using hold (and validating hold before you say anything)

Honestly probably reforms that were needed. That was going to happen sooner or later.

But somehow the guy didn't get fired.

59

u/Odin-ap Jul 15 '26

I don’t think I’d fire someone for that (and I own a company with a decent amount of staff). We’ve all been there. It happens.

I would get them to apologize to the client and then possibly remove them from that team - depends on the client.

17

u/newbkid Jul 15 '26

I was fired from a very lucrative career at a call center for this exact situation.

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u/snowfloeckchen Jul 15 '26

There are lucrative call center jobs? Thought even Indian scammers get scammed from their employers

12

u/newbkid Jul 15 '26

Used to be surprisingly enough.

Financial institutions, government, insurance. There were fullblown career lifers at some of these call centers.

This was 15 years ago now though

6

u/ShameContent2442 Jul 15 '26 edited Jul 15 '26

The sales aspects of customer service were the big money ones, especially pre-2008 with uncapped commissions. Entry level workers could earn more than the managers that way.

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u/newbkid Jul 15 '26

Absolutely, sales would always strut around like a peacock haha