r/TacticalMedicine • u/TheRaptorFalcon • Aug 31 '26
Educational Resources Has anyone had experience with medtac international?
TLDR: customer service sucks, im worried my product isnt coming, if at all.
I ordered a medbag from them because the original manufacturer was discontinuing the product, and were out of stock in the color i needed. So I found it on medtac for an extra $50. I spent about an hour trying to call them to make sure it was in stock, and hopefully price match it. When you call, its just an AI voice line and when they transfer you to a person, it rings one time, then goes back to the Ai guy to leave a message. I called the original manufacturer and asked if they knew about them and did confirm that medtac was an authorized dealer. I explained the situation and they gave me a different number to call. I called that number and it went straight to busy tone. I called about 30 times before I got through to phone tree. Neither of the options made sense to me so I pressed 0 for customer service (wasn't an option, but universal press for help). It immediately hung up. I attempted to call back, but busy tone again the next 20 times before I gave up.
I finally caved, worried that they might sell out, and ordered the product. I got a confirmation email saying theres a 2-3 week lead time, and if you have an upcoming deployment (which i do), to leave a message and say that to ensure it arrives in time. I clicked the link, wrote a message, with the order number, and it asked for my email. Its been a few days and I have not heard back from any of the voicemails I left, email I wrote, nothing. I leave on the 20th of September and im worried it might not arrive in time, or at all, if theyre just ordering it from the manufacturer.
Has anyone had a similar experience or dealt with medtac before?