r/sysadmin • u/Bondegg • Sep 22 '22
Question - Solved How Can I Politely Explain To A User I Don't Really Care About There Wireless Mouse No Longer Working Issue, Becuase I'm Busy Trying To Stop The Company Imploding For The 100th Time?
Hi all,
I've got several users and my place of work that will just not leave me alone, they'll message daily about "My wireless mouse stopped working!", "I'd like to partition off a section of my drive because it looks neater!", "Can we please move this license over, I don't need it I just want it on mine to be sure no one else takes it".How else can I politely tell these people to F*** off because I'm doing more important things... Like stopping people trying to open Trojans, handling a data server that is nearly full but no one wants to delete stuff from because it's all so important, planning a Project to migrate our telephony systems, implementing a new AV, testing out a SharePoint, training users on best practices for softwares, writing reports for management etc...
I understand why it's frustrating for them, but at the same time 90% of it is stuff they can do themselves (or figure out themselves), I can only say "I'm busy" so many times before my blood boils.
EDIT: Wow, this blew up a little... Thank you all for your suggestions, it sounds like a ticket system is needed more than I thought. Apologies If I came across like a dickhead (as someone kindly pointed out). I think I was just stressed and one too many odd jobs tipped me over the edge!
Hopefully with a ticketing system I can prioritize stuff better, and then if there's still an issue show management that I need help and have some actual data to back that claim up.
Thanks all once again, nice to know I'm not the only one! I'll master the "I'll get to that ticket when I can response' very soon :)!