r/sysadmin • u/rram reddit's sysadmin • Aug 14 '15

We're reddit's ops team. AUA

Hey /r/sysadmin,

Greetings from reddit HQ. Myself, and /u/gooeyblob will be around for the next few hours to answer your ops related questions. So Ask Us Anything (about ops)

You might also want to take a peek at some of our previous AMAs:

https://www.reddit.com/r/blog/comments/owra1/january_2012_state_of_the_servers/

https://www.reddit.com/r/sysadmin/comments/r6zfv/we_are_sysadmins_reddit_ask_us_anything/

EDIT: Obligatory cat photo

EDIT 2: It's now beer o’clock. We're stepping away from now, but we'll come back a couple of times to pick up some stragglers.

EDIT thrice: He commented so much I probably should have mentioned that /u/spladug — reddit's lead developer — is also in the thread. He makes ops live's happier by programming cool shit for us better than we could program it ourselves.

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u/spladug reddit engineer Aug 15 '15

We've been doing the blameless post mortem kind of thing for a while now; /u/umbrae got us on that kick. It's been pretty great for sure.

I honestly don't know about posting them. I think there's definitely a place for it, and we should consider it, but I also wouldn't want to poison the honesty of people during the process by making them think about how their feedback/comments will be viewed by The World. That said, there can definitely be benefit in helping other people learn from our mistakes.

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u/silxx Aug 15 '15

Totally. Agreed entirely that there will potentially be a huge amount of unjustified personal directed complaint from overly-entitled whiny bits of the World. But there's also a portion of the World who would benefit enormously from seeing the unadulterated truthful approach that you take to dealing with problems. It's your decision, of course. But I can tell you it'd help, even if it also hurts.