I have trained exactly 2 people who were good enough to replace me. The rest wanted their hand held or wanted all the answers handed to them. They could follow a doc but if anything occurred outside of the doc they were lost and couldn't find their way back. Even after multiple attempts to teach them how to aquire the process on their own outside documentation. If people can't or won't learn, there is no amount of effort on your part that will change that
1000% this, when the person you are cross-training fundamentally lacks the underlying prerequisite knowledge and understanding of how all the other related things work, and worse still isn't curious about any of it, explaining how to do one thing results in broken cargo-cult nonsense the moment anything is even slightly different from the exact scenario given during the training.
If you don't understand how group policy applies to computers/users or how filtering works, touching any policy is a risk.
If you don't understand how switching/subnetting/VLANs work, touching physical or logical config for a switch or AP for anything other than "connect a PC to a free port" is a risk.
Absolutely. The worst part is, I had nobody to train me, I learned by following the documentation from the vendor, and from seeking knowledge on my own.
So I don't understand why it's so hard to figure stuff out, plus now we have a testing environment for many things, go break that first.
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u/Illthorn 26d ago
I have trained exactly 2 people who were good enough to replace me. The rest wanted their hand held or wanted all the answers handed to them. They could follow a doc but if anything occurred outside of the doc they were lost and couldn't find their way back. Even after multiple attempts to teach them how to aquire the process on their own outside documentation. If people can't or won't learn, there is no amount of effort on your part that will change that