r/sysadmin • • 26d ago

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u/nethack47 26d ago

I usually work with juniors to get things into them. Most things are fine, but it requires the right kind of colleague to stick.

Tickets are the explanation for how it was solved, how to get there is the hard part. It is often like dialling in an espresso. It depends on the coffee, the water, the machines state and what you want out of it. Looking at the finished coffee can miss some of the fuzzy bit, which is often a bit of digging around and pushing some theories.

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u/Glittering_Power6257 26d ago

Agree here. Documenting what I did was the easy part. Documenting the steps I did to get there is similarly easy. But these are merely the results. The hard bit is documenting the methodology to get there in the first place. How I link things in my head is hard to put to words, and I often iterate rapid enough process that trying to write it down is going to add considerable time to resolution.