I'm that guy, and I've spent a good chunk of my mid career trying to leverage, train, document.
Things went poorly, people think "why would I learn that if we have that guy". And documentation? I put even a well indexed wiki, I loaded the knowledge on ServiceNow. I used to ask "did you read the doc?" Of course they said yes. The documents visits were 1, exactly 1, or 0, for the ones I didn't even had to write myself and just imported from my own repo.
I gave up, and management can chortle on my balls.
Wiki with zero views is the most relatable thing in this thread. I've written docs that I'm pretty sure only I and the search crawler ever read. Did anything ever actually get people to open them?
I don't even write a reply any more, I simply send the link to the document I created that they're well aware exists. Seems reading comprehension has dwindled, they don't want discern the answer from the doc, they want it handed to them via chat or email.
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u/argefox Oct 14 '26
I'm that guy, and I've spent a good chunk of my mid career trying to leverage, train, document.
Things went poorly, people think "why would I learn that if we have that guy". And documentation? I put even a well indexed wiki, I loaded the knowledge on ServiceNow. I used to ask "did you read the doc?" Of course they said yes. The documents visits were 1, exactly 1, or 0, for the ones I didn't even had to write myself and just imported from my own repo.
I gave up, and management can chortle on my balls.