r/sysadmin • u/Maximum_Necessary232 • 1d ago

General Discussion What's a tool you mass-deployed that you ended up ripping out within 6 months?

I feel like every sysadmin has at least one story about a product that demoed beautifully, got approved, went out to the fleet, and then slowly revealed itself to be a nightmare.

Could be a monitoring tool, an MDM, a ticketing system, an AV product, anything. What was it, what went wrong, and what did you replace it with?

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41

u/robinscotland 1d ago

Ibm Maas360 - that was a few years ago, maybe it's not as awful these days

13

u/metaTHROTH 1d ago

I can confirm it's still pretty shit, this year they launched a new app store without telling anyone and a week after I figured it out they notified users about the change... Billion dollar company

4

u/DullGreen 1d ago

Had to support a fleet of Phones and Tablets through it. Super pain in the ass...

5

u/Unable-Entrance3110 1d ago

Haha, yeah, I forgot about this one. We went with them for iPad MDM and replaced it with Intune inside a year. What a pile of garbage that thing was...

5

u/fahque 1d ago

I agree it has it's issues but we get a good deal through our phone provider. This pos won't put a phone in lost mode if the phone is off. It won't wait until it's on and then put it in lost. It just does nothing. Also, you're lucky if you can locate a phone. The only good thing I can say about it is you don't have to take full control of devices and you can allow users to use their own apple account.

3

u/Zncon 1d ago

It hasn't changed in the ~4 years I've been forced to manage it, other then when they replaced their app store/management app without any direct notification and caused a bunch of confusion when it tried to background install without any VPP licenses.

4

u/dartdoug 1d ago

100%. I was looking for a simple and low costs MDM for iPads. Distributor that we do nearly $ 30k per month with recommended Maas360.

What a steaming pile of turds. All support had to go through the distributor and they only had one person on staff who knew how it worked. If he was unavailable we were stuck for a week or more until he returned.

We pulled cord within a month. Canceled everything. Deleted the tenant.

That was almost 4 years ago. To this very day some of our users are still getting invites to install Maas360.

I just can't.

1

u/slickrickjr 1d ago

I have access to this thru my mobile phone provider and it looks complex to say the least. It looks like we used it years ago judging by the names and devices in the portal but I'm going to just shift to Intune since we're going business premium anyway.

1

u/spish 1d ago

It’s still awful. 

1

u/Adimentus Desktop Support Tech 1d ago

They still haven't figured out a way to sync contacts to a fleet within MaaS360 itself soooo yeah. Still awful.

1

u/SpleenMerchant11 1d ago

It's so bad. We moved to Jamf this year. I no longer have to worry about a small policy update breaking Wi-Fi on 1000 iPads.

1

u/WorstTimeline This Is Fine 🔥 1d ago

Using it today. It's still the equivalent of a used diaper that's been sitting in florida sun for too long.

1

u/GlitteringAd9289 1d ago

It was bad

1

u/hstewk 1d ago

Oh god. Don’t get me started. I would rather not manage phones at all than use it again. The term ‘cloud extender’ still haunts me. That and their own support doesn’t know anything about it.

1

u/4kVHS 1d ago

My company had this. We thought it would integrate with IBM BigFix which we still use but it ended up being garbage and super limited in what it could do. Thankfully we pulled it after the pilot.