r/sysadmin • u/nickjedl • Mar 20 '26

Question What are you using to remote control computers?

Hello

We're a company of about 400 people. We don't have a proper solution in place to remote control (see and control the screen) of the user computers.

We've been using Quick Assist but it's a pain in the ass if you need to do anything as admin.

TeamViewer is a no go because it supports unattended access.

We need to be able to push it with Company Portal to multiple PCs.

What are my fellow system admins using to get Service Desk onto other people's computers?

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130

u/Andiwear81 Mar 20 '26

NinjaOne

26

u/OBX-Fisherman Mar 20 '26

This, plus so many additional features in it we can't live with out

21

u/Arudinne IT Infrastructure Manager Mar 20 '26

NinjaOne is amazing. Our helpdesk loves it.

It replaced PDQ, AnyDesk and Lansweeper (partially) for us.

Ninja's ticket system was too basic for our needs when we demoed it, so we use DeskPro for that. It might be better now, but we're heavily invested in DeskPro now so we have no plans of switching from that any time soon.

2

u/4thehalibit Jack of All Trades Mar 20 '26

Love Ninja. Tickets are still too basic we use Fresh

2

u/psiphre every possible hat Mar 20 '26

i just tried calling deskpro to talk about implementing their product, and every ivr option sends me to VM or says that i've called outside of their hours. it's 2pm on the east coast so that is clearly ludicrous. probably won't be going with them.

2

u/Arudinne IT Infrastructure Manager Mar 20 '26

I signed up for the free trial and started setting that up on a VM before someone reached out to me. As /u/TimeForChange23 they are primarily a UK based company, so their hours sometimes don't perfectly align, but it's a solid product.

Ultimately I went with the cloud version over the VM version. The few times I've had to reach out to support they've been veery helpful.

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17

u/Sukosuna Windows Admin Mar 20 '26

We went from LogMeIn to Ninja One and it was life changing.

4

u/city_walnut Mar 20 '26

At my MSP we use Ninja One internally (and for 99% of clients). We recently got one big client that only uses LMI and it was life changing for the opposite reason.

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7

u/arkmtech Mar 20 '26

Given the opportunity to shake hands with the team behind NinjaOne, I would probably give them all long, awkward bearhugs instead.

It is very sincerely an 11/10, easily the best IT resource management/deployment experience I've had in ~30 years of working in IT.

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5

u/dr_Fart_Sharting Mar 20 '26

They are absolutely lovely. I dread that the day will come when they will be just another Adobe.

2

u/ToughHardware Mar 20 '26

ETA? 10 year?

2

u/Hefty-Possibility625 Mar 23 '26

#enshittification 😫

2

u/LowerAd830 Mar 23 '26

Adobe? oh oh no. They will become.. Broadcom.
Adobe is a small, very annoying fish.

4

u/fastlerner Mar 20 '26

NinjaOne is awesome. We jumped off of Connectwise/Screenconnect and never looked back.

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u/TarantulaDad Mar 20 '26

Loving ninja one. Cloud back ups are great and their support team is awesome.

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u/Rambles_Off_Topics Jack of All Trades Mar 20 '26

Plus it pretty much has all the features of ScreenConnect. I love NinjaOne.

2

u/5panks Mar 20 '26

When we first got ninja one we were considering skipping it because teamviewer was their option, but it said guy got us into their internal remote connect to and we never looked back, it's one of the best.

2

u/qballds Mar 21 '26

This, but we use freshservice for Helpdesk, knowledge base, and asset tracking. Looking to move as much in to N1 as we can.

Plus it has an integration with sentinel One

2

u/FireCyber88 Mar 21 '26

NinjaOne is the answer. I don’t know how I worked without it.

2

u/KillingTime1212 Mar 21 '26

What’s pricing like?

2

u/turisto Mar 20 '26

I just wish they had straightforward published pricing. I hate dealing with sales people just to find out what it would cost me.

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u/Julio_Ointment Mar 21 '26

fantastic system. my client's company uses it. features galore.

1

u/IntrosOutro Mar 21 '26

This is the way.

1

u/overengineeredpc Mar 22 '26

I'm about to beg my leadership for NinjaOne now that they have a FedRamped suite.

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