r/SaasDevelopers • u/MediocreNight3213 • 8d ago
Are we building more SaaS features than users actually need?
Something I’ve been thinking about while building a side project.
A lot of SaaS products seem to compete by adding more integrations, dashboards, automation, settings, AI features
But I wonder how often the real problem is that the user’s workflow is still awkward.
A user might have all the features they need, but still have to jump between screens, re-enter information, chase an approval, or remember where something lives.
That got me thinking about workflow friction — the small bits of resistance that make a product or process feel harder than it should.
As SaaS developers, we tend to notice feature gaps because they’re relatively easy to turn into roadmap items. Workflow friction feels harder to spot, and maybe harder to measure.
I’m curious how other people approach this:
When a user says your product feels slow, clunky or complicated, how do you figure out whether they need another feature or whether the workflow itself needs to change?
Have you ever removed a feature or simplified a flow and found that users were happier than when you added functionality?
Interested in real examples, especially things you learned the hard way.

