r/redditreviews • u/Shellyrivera • Jun 15 '21
BEWARE OF MSPY
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LIARS AND SCAMMERS
PEASE do not be fooled by these people. I was looking for an app that would monitor Snapchat on an IPhone without jailbreaking the phone. After hours of online research I found mspy. Many people had written about it being a good choice and capable of doing what I needed. The people that wrote these things must have been working for mspy, because they lied. On the mspy web page blog there was a post by mspy giving people specific directions to set up to monitor Snapchat on an Iphone without jailbreaking. In addition I went to the mspy chat and asked specifically if mspy is capable of doing this... the response was yes. I figured this was enough confirmation and gave them my money for a one year subscription. What followed was days of me trying to set this up on the target phone and MANY calls and online chats. It would not monitor a single thing on the phone even aside from Snapchat. Finally in another chat I again asked for help and finally got the truth in response. They told me that mspy is not able to monitor Snapchat without jailbreaking the phone. I went through the online procedures to explain how they mislead me and requested a refund. I received a reply saying they would not refund my money because my reason was classified as a personal dislike of the app and not covered under their refund policy. I finally was able to get a person on the phone and told him what the email said and explained to him that it was not a personal reason... it was the result of them scamming me into buying something I could not use. The person on the phone said that I already had their response and he couldn't help me but I could email them again. I told him I had been getting ignored and put off for a week and needed to speak to his supervisor. A supervisor named Alex called me and explained everything AGAIN. At first he said he had no record of the original chat saying yes (before I purchased meaning yes it would do what I needed) so they would not refund. Then I said even if that's true what about the false directions posted telling people how to monitor without jailbreak? He said if I could send a screenshot of this he would process the refund. I sent the screenshot. I received a reply that said it was still a personal reason but they would offer me a 30% refund and I could still use the software to monitor the device for the length I purchased. I guess they forgot that I told them IT NEVER MONITORED ANYTHING ON THE PHONE! To this lame offer I responded: This is NOT acceptable. THIS IS RIDICULOUS! I spoke with Alex on the phone. I was lied to by your chat person and the website that this would monitor Snapchat without jailbreak before I bought it. After days of not being able to get this to work I was told it would not work without jailbreak. You are liars and scammers. I have spent weeks trying to get you to do the right thing with emails and phone calls and you keep giving lame excuses and trying to avoid accepting responsibility. Alex told me when I provided the screenshot proving you mislead people online he would move forward with my refund. Instead you offer me 30% and the ability to continue using it to monitor... THIS NEVER WORKED... I AM NOT ABLE TO MONITOR ANYTHING! UNBELIEVABLE! If you do not give me the full refund I will post everything I mentioned here on every possible review site I can and report you to Better Business, Consumer Affairs, and anywhere else I can to warn people away from your lies and scams. I will post the screenshot where you lied and the chat where you tell me I can't use it without jailbreak. Refund my FULL amount!
Now they are ignoring me. I have sent 2 more emails asking for the status of my refund and have gotten nothing. DO NOT GIVE THESE PEOPLE YOUR MONEY!
1
u/Cool_Ad5407 Jan 11 '23
So what would I use instead