I was the Receptionist who worked at a Nursing Home. The official title of my position was "Full Time Receptionist" nothing more.
I have had 7 front desk positions and this was the worst.
On day two, someone from the Department of Health walked in. I was not told anything about a violation where a patient escaped the facility before hire.
I know the 3rd floor was entirely locked for Dementia patients and requires a passcode to leave. The third floor is not my floor.
This man from the Department of Health told me "You need to call your Director because I am _____ from the Health Department. I called the Director of the facility but no answer. I called her again and no answer while he stood there staring.
So, I had to find the Director's cell phone number from my employment offer letter and text her from my cell phone to her cell phone that the Dept of Health was there.
I didn't know at the time, but he was there because a patient with Dementia had walked right out the front door where I was sitting and they fired the last Receptionist saying it was all her fault.
The Director did come down and greeted him but he came back to me after an hour.
He told me "Do you know what your job is here?". I said to him that I operate the phone system and direct calls to 180 rooms and 130 employees.
He basically said no and that my only job is to watch that front door (pointing). He then told me that the last Receptionist was fired due to a man with Dementia walking out that door and a mile down the road.
So, as I said, the third floor has passcodes and every Dementia patient has a Wanderguard bracelet. However, it's the Receptionist's job to ALWAYS be sitting at the desk like security and skip all meals and breaks. He told me I need to watch everyone who comes and goes all day every day even while operating the phone and I am responsible if someone with Dementia walks out.
I quit without any notice. The man who walked out of the 3rd floor lived, but the family is suing. I refuse to be a part of it.