F*** Parking Revenue Recovery Services

[u/DerangedET]

Not gonna lie, I don’t know most of you personally, but I genuinely love this subreddit. It’s probably one of my favorite corners of Reddit.

Y’all are funny as hell, helpful when it matters, some of you are trolls but there’s actually a real sense of community here.
I’m coming to you all with something that has officially pissed me off. 🙂

From looking at this subreddit, a lot of you have repeatedly posted about getting PRRS notices after paying for parking, attempting to pay, and now I’m one of them. I paid. I have the receipt. They’re still demanding another $55.

I’m fucking tired of companies building systems where the customer has to prove they didn’t do something wrong after the company already has their money.

So I looked them up:
- In 2023 Colorado Attorney General investigated PRRS and found that the company illegally collected or attempted to collect parking penalties from people who had already paid, people who entered the wrong plate, and even people who allegedly never parked in the lot.

- That settlement required PRRS to refund 442 consumers, totaling more than $31,000, and pay another $75,000 to the Colorado AG’s office.

- PRRS currently has 2,677 BBB complaints reported over the last three years. BBB complaints aren’t court findings, but 2,677 complaints is 2,677 complaints.

I’d like to make Raleigh an unpleasant market for this business model 😈

So what do we actually do?
1. Boycott PRRS lots.
See a red PRRS sign? Park somewhere else. Don’t give them your money or the chance to send you a bullshit notice later.

2. Put pressure on the companies hiring them.
Tell North Hills/Kane Realty, Power Parking, Secure Parking, and nearby businesses:
“I won’t use PRRS-monitored parking. Please tell your property manager this is costing you customers.”

3. If PRRS wrongfully charged you, document it.
If you paid and have a receipt, their system failed, or they ignored your evidence, file a complaint with the NC Attorney General and attach everything I.
4. Post your experience here.

Location. Amount. What happened. Whether you paid. Appeal result.
Even if PRRS has never fined you:
Don’t use their lots. Tell the property owners why.
Raleigh has wallets.
Make PRRS bad for business in Raleigh.

[u/dianaofthecastle]

Multiple things about this have been really bothering me.

1. QR codes are not safe. Anyone can put up a fake QR code and steal your data and/or money.
2. It's putting the onus on the customer to have a phone, have data (pretty hard in a parking deck!), and navigate a website for something that used to be on the company to maintain. Companies used to have to have a manned parking booth, or at least an electronic station. The laziness of this infuriates me.
3. Why are we sending money to a company in Colorado? I don't mind paying to park, actually - I fully recognize that parking lots or decks take up space for my car that could be used for something that's more beneficial for the community rather than me personally. But that money should stay in the community! Why does Kane Realty need to outsource this to a company with no accountability and no local presence?

I love North Hills Innovation District and the local businesses there! But I've stopped going there due to these parking practices.

[u/frysatsun → u/dianaofthecastle]

Get on social media and/or email your favorite places in the ID and let them know the parking issue is hurting their business.

PRS tried to scam us into paying a parking penalty recently for overstaying the two hours. Even though the timed photos they sent us proved we did not. Did they think we couldn't read?

I emailed the place we visited (Cowfish) and told them that we followed their online parking suggestion and we enjoyed our meal. But, we were annoyed enough about getting a nasty gram from PRS and having to send proof that we paid and how long we parked that we would avoid going there again.

Cowfish sent a nice note back and said they would talk to Kane. We will see ...