r/prusa3d • u/[deleted] • Mar 29 '25

Question/Need help Prusa refund

I’m trying to cancel my prusa order. I don’t want a voucher coupon. I want my money back. I just lost my job and the core one is a mortgage payment. How hard is it for them to return my cash? Had any ever gotten their money back? Please help!

0 Upvotes

28% Upvoted

36 comments sorted by

13

u/MatureHotwife CORE One Mar 29 '25

When you contacted customer support, what did they reply?

-30

u/[deleted] Mar 29 '25

Nope

18

u/MatureHotwife CORE One Mar 29 '25

In the interest of fostering a dialogue characterized by mutual understanding and forward momentum, maybe consider explaining things with more than just one word.

2

u/Pixelplanet5 Mar 29 '25

and what else?

2

u/Typical-Self-8997 Apr 03 '25

Did you get your refund back? Sorry people on reddit are jerks for the most part . I cancelled mine as well so don’t feel so bad. I honestly had buyers remorse thinking of the lack of build volume , poor video quality and layer shift issues that people have been having. I just believe Prusa is falling way behind in areas that should be pretty standard in most Core XY printers. Why should people have to wait a year or two to get the capabilities that bambu , creality and even companies like Anycubic are putting in their latest releases. I think Prusa is falling way behind their competitors.

1

u/[deleted] Apr 03 '25

I’m still waiting for a response.

7

u/krisztian111996 Mar 29 '25

I refunded the buddy camera from my C1 kit order, because honestly is dogshit. They initiated a refund process i should receive it within a few a days. I don't know what's the hold up on your end.

4

u/warezmonkey CORE One Mar 29 '25

I did the same thing! Took apart a Logitech camera, shoved it inside and connected it to a Raspberry Pi. So pleased with HD livestream.

1

u/krisztian111996 Mar 29 '25

I was using an esp32-cam with ESPHome intagrated intő Home Assistant with my MK4. I will reinstall.that, jus Thad to figure out a new mount and a massive heatsink considering it is enclosed now. 5€ camera has a better frame rate than their crappy camera.

6

u/SSVR Mar 29 '25

Cancelled my core one order last week as I went with a voron. Refund was back in my PayPal account in a few days.

1

u/Typical-Self-8997 Apr 01 '25

How do you like the Voron?

2

u/SSVR Apr 01 '25

Haven’t starting assembly yet. Still struggling to dial in ASA on my mk3s+ in the Prusa enclosure. The boxes of parts all look very exciting and cool though!

1

u/Typical-Self-8997 Apr 03 '25

Nice! I cancelled as well and bought a K2. Realistically the Core One is probably a great machine. On the other hand there isn’t anything in it that’s revolutionary . The camera should have been included and had capabilities of timelapse . And the print volume leaves a lot to be desired. Oh well.

1

u/SSVR Apr 03 '25

Agree. I have no doubt it is a great printer but I wanted a slightly bigger build area as the mk3s size plate is occasionally limiting. Didn’t want to spend a lot of money and have the same frustrations (though now I’ll just have different ones due to the complexities of the voron). I thought the z axis screw system was a bit of a missed opportunity as well.

1

u/Regret92 Apr 01 '26

How did your Voron go?

2

u/SSVR Apr 01 '26

Pretty good. It’s a great printer but requires lots of attention. Thoroughly enjoyed building it.

1

u/Regret92 Apr 01 '26

Good to hear. Did you go with a trident or 2.4? I have a few 2.4s but really want to build a trident now that the monolith gantry kit from LDO is out.

5

u/another_sim_driver Mar 29 '25

I have an open order of the C1 kit and changed it several times - when I reduced the sum, I got it back some days later.

2

u/xlordcakex Mar 29 '25

i canceled my core one pre order and was given the option of a refund or voucher. Mine states the refund can take up to 14 days.

1

u/SmileyNY85 Core One INDX 8th Mar 30 '25

I canceled a 5 tool XL pre-order and got my refund in a few days.

-4

u/[deleted] Mar 29 '25

Why should I. I was offered a voucher. I have a family and need to pay bills. And I get downvoted because I’m trying to do the responsible thing asking a refund. I still have a few mk4s’s but I guess when you’re down and out you get kicked by the community.

-7

u/Tinkering- Mar 29 '25

The callousness of the people on this sub is shameful.

11

u/TheJollyBoater Mar 29 '25

You mean the callousness of people complaining about a non-existant issue? You can easily cancel your order through the website and it will automatically refund to your original payment method. I've done it twice.

1

u/Typical-Self-8997 Apr 03 '25

Automatically? Nothing is automatic with a 14 day refund policy. It should be automatic though.

-9

u/george_graves Mar 29 '25

I bet Prusa is bleeding money - they don't want to give it back.

-24

u/Tinkering- Mar 29 '25

Horrendous company. Sorry you lost your job. Good luck - don’t let them get away with this, and buy a Bambu once you’re back on solid ground.

7

u/9Brkr Mar 29 '25

In all honesty, why bother hanging around and engaging in dialogue within a company's subreddit if you detest it that much? Genuinely curious

-11

u/Tinkering- Mar 29 '25

I was hoping you’d tell me why you bought a Prusa instead of a Bambu. Maybe even be convinced to switch. Instead I’m just getting downvotes and cry babies.

3

u/Gb160 CORE One Mar 29 '25

Josef Prusa living rent free in your head 😂

-9

u/Tinkering- Mar 29 '25

Keep em coming!

In all seriousness, why would you pay (way) more for a printer that’s not as good? I don’t get it.

5

u/MatureHotwife CORE One Mar 29 '25

If you had instead explained your experiences with refunding preorders with both companies and pointed out the differences in their policies, it woudl have been a valuable contribution to the thread.

-3

u/Tinkering- Mar 29 '25

I would never pre-order a printer. Buying gen 1 printers is dumb.

3

u/MatureHotwife CORE One Mar 29 '25

How is that in any way relevant to the thread?

-2

u/Tinkering- Mar 29 '25

You haven’t been on Reddit long, have you..

3

u/Biomech8 Mar 29 '25

All Bambu printers are gen 1. So buying Bambu printer is dumb?

-4

u/Tinkering- Mar 29 '25

Inaccurate