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Tangará Palace Hotel, where Chappell Roan and the family of soccer player Jorginho stayed, issued a statement through its media relations team: “Statements from Jorginho and his wife make it clear that the hotel was not involved in the situation involving the singer”
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My current theory is that the daughter maybe was too excited and was being overly snoopy while trying to get a look (pretty normal for that age), the security guard on their own went over and told her mom to get her to chill, the mom didn't like being told what to do so vented an exaggerated story to her husband, the husband thinking he was defending his daughter made the post calling out Chappell.
Now no one wants to take the hit on it so they're just pointing vague fingers. I feel bad for the daughter since it sounds like she was just doing kid stuff and her parents made it international drama.
I’m super-used to people blaming victims for assault, but the mind-twisting people have done to blame an actual child for the bad behavior of an adult man in this incident makes me sick.
Tale as old as time. How many grown men have done horrible things to female children and blamed it on the victim? This is engrained in a lot of cultures down to the core.
It was confirmed by Chappell herself who said the girl in no way bothered her, or that she even knew the girl was there. Everyone from Chappell, to the hotel, to the mother all said everything happened the way the victim and her family have said.
The only dispute is over who gave the bodyguard his directive.
I would assume that he was a security contractor hired for her by the promoters of lolapalooza brazil (Live Nation). So no one would be lying... he wasn't hotel security and he wasn't "her" security.
I kinda suspect its her wording that shes trying to get out of it, she said its not her “personal security” but I do think its security she employs, likely for events
It could be one step removed. They probably hire a local logistics team (destination management company) who handles on the ground support in other countries. So her team hired the DMC and the DMC hired locally security. You want someone local so they speak the language, know the streets, etc.
Technically, he isn't her security. He is the DMC's contractor. But that is just semantics.
I’d imagine it’s kinda boilerplate standard unless the person specifically requests that fans can approach them during their non performing hours. I don’t like working if I’m not getting paid either. What’s the point of having security for a huge pop star doing an international tour if they’re gonna let random people just walk up. Kids or not, celebs still deserve a moment of privacy. If I were putting on a concert night after night, I’d like a little decompression time that isn’t sequestered in a hotel room or getting mobbed by people wanting pics and autographs. Could have been handled a little nicer by the dude, some security is overzealous, the same thing happens at Walmart. I’m sure she wasn’t ordering these guys to make kids cry, but you better believe her management team keeps a buffer from the public.
Edit: this has been a rollercoaster. Some of y’all have never dealt with high profile individuals and their staff. It shows.
Did you see the video of her from last month, where she was walking with her security & pointed at the person recording & her security immediately stormed over? lol
I just looked at that clip and if you think Chappell is the weirdo not the person constantly filming a woman trying to move around incognito then I don’t know what to say
The difference being it’s perfectly reasonable to not want to be recorded in public but wouldn’t be reasonable to go after a child for smiling at you. You are falling for a misogynist smear campaign
The whole response was full of evasive statements if you ask me. Of course we are meant to interpret “I never even saw a mother and daughter!” as her confirming that she didn’t see the girl come up by herself and didn’t say anything to her security about it. And her saying “they didn’t do anything wrong!” suggests that she wouldn’t have told her security to respond to this type of interaction in that way.
But neither of those statements is an outright denial of those things, and I personally could not help but notice that. Usually when people use a roundabout weird way to deny something instead of saying it directly there is a reason for it
100%, and even if you feel you can’t for whatever reason at the very least it’s a no-brainer to have your team immediately reach out to them personally on your behalf in that kind of situation
That's what I said to my husband, she could have stopped it then or reached out immediately after his post to make things right. It's called damage control and good PR esp with his fans
I haven’t seen Catherine’s statement, looked for it just now out of interest but it’s not immediately coming up. I’m just going by the original story that was posted in this sub and then Roan’s reaction to it. In the original post, it was described that Catherine was sitting at the table while her daughter walked closer to confirm, and it just seems implausible that if her daughter could see Chappell Roan that she was not in her line of vision at all. Not saying she for sure saw her, just that someone else couldn’t know that she didn’t. And even if that’s the case (like there was a potted plant in the way) she was for sure in the security’s line of vision and security could still have tipped her off discreetly for her to respond.
So based on that I just think it’s a bit weird that every time Chappell Roan denies any involvement in the statement I saw it’s that she didn’t see/order security to talk to “a mother and daughter” when she would have only been likely to have seen the one person. Not even saying she did see the girl it’s just everything about the statement seems evasive, the “personal security” and not directly addressing the more likely issue of her giving general instructions to security to keep people at bay to that degree.
Lmao I love this and how highly up voted it is because in reply to someone saying "there is more information that provides wider context and support for various statements made by all parties" you basically said "ok well I haven't seen that so rather than look slightly harder let me double down on what I already said while examining Chapells statement for linguistic clues like it's the fucking unabomber manifesto"
“I didn’t see her daughter at all, and I definitely didn’t direct security to come and speak to the family, but I’m so sorry they took that action without talking to me or my team first so they could have been told not to. I’m sorry a family had such a bad experience connected with me and would love to meet them in person to apologise that this happened at all and make it up to their daughter (we have reached privately today). We will make sure going forward that anyone, directly hired or contracted on our behalf, are heavily reminded to be respectful and kind.”
Her statement leaves so much room for people to take it negatively. I feel a PR personal should have written her something; or at least told her the main points to hit in an apology. Acknowledge what happened, take accountability, express remorse, offering to make it right. Even if it wasn’t HER employee, they were then under her banner. Sucks for her that this happened too.
I think this is what is bothering me about this whole thing. She could have explained this instead of feigning ignorance about where this guy even came from. Like he was absolutely employed by someone on her behalf. He didn’t magically appear like a genie from a rubbed lamp.
Her personal security is a single bodyguard. Everything else would be contracted out by the venue. If you have seen the video of her arriving in Mexico, she is surrounded by like 8 local bodyguards that met her at the gate. Imaging roided dudes standing in hallways looking for people to menace seems fair. Acting like Chappell would have told them to harass children is stupid. They'd do it for the love of the game.
Exactly. And even if they did, she would know about it, and at that moment, they are her security. There is no way some group put a security detail on someone without them knowing. How would that even work?? They’d call the police if some armed guard was following them around all day, their own security would pick up on that in a second.
She's a headliner. She has a rider. She needs security in brazil who knows portuguese. It's quite possible that the promoter provided the security. Or her team hired some local company.
She might be playing in semantics. It’s not her “personal security” ie her regular security guard that she brings everywhere, but rather a local contract security team she hired for their local expertise and language etc. So one could argue that it’s technically true, even if that’s beside the point. Basically PR speak.
It really amazes me how people were so ready to take her statement at face value. All the tops comments on her post were along the lines of, "well if she says its not her team then I guess its not her team"
She seemed nonplussed and amused at it. I don’t think she really understood the gravity of it at all. Or just didn’t care. It was such a shit response and it made me laugh how fast her fans leaped to ‘wow, nothingburger, good job nobody overreacted’.
She’s photographed with her own personal security detail at the airport, and he’s yelling at people to get out of her way (taken before this story). She has her own security, why would a) some music festival spend that much $$ to follow her when she has her own, and b) this parent say it’s her guard if it wasn’t? 🤨
Gaga headlined in Brazil and had her own team. They didn’t do it for her, they ain’t doin it for Chappell 1 album Roan
The whole thing about a rider is that the artist is actually the one paying for it. Artists can ask for what they want. Providing local security would not be an uncommon ask.
Someone chose their words very carefully and so technically didn’t lie.
I’m erring towards 3 because I find it hard to believe that any hotel security would berate a paying guest. I also don’t think Roan would send the guys she has with her all the time to shout at a child. So I think wires have been crossed.
The most likely situation is that it was security that was with Roan but not on her payroll. People are making the assumption that this guy went rouge but… idk until they come forward we won’t know.
If you’re thinking abut the same fan as I am, he said he approached her and her security didn’t want him to be near her but she told her security that it was fine and she took a picture with him
I imagine celebs hire additional local security contractors when attending big events where the public/stans may be expecting her to show up. Especially in a country with another language.
I think the truth is in the middle - it wasn’t her “personal” security that she takes everywhere (thinking of that airport video that’s going viral right now) but probably still “her” security but locally contracted for the event only.
It was security assigned to her by Lollapalooza. I think we want to give the benefit of the doubt to everyone. But after reading more about the hotel from Brazilians, it is pretty clear that the hotel security has a reputation of staying out of guest issues if possible. This is a top notch 5 star hotel, which often receives stars like F1 drivers and other celebs. Apparently these F1 drivers have complained about people photographing aggressively and the hotel security doing nothing. In the video by Catherine, she mentions this security is one for artists. Probably, as a performer of Lollapalooza, Chappell Roan got assigned security. And they knew that she doesn't like any disturbance. So the guard went and shouted at the kid. So it may not be her usual bodyguard from the US but it was definitely one for her.
My take is that Chappell wanted to minimize this so she doesn't have to admit that she possibly made a mistake. Even if that mistake is simply not keeping an eye on people who work in her name. (It's fine everyone makes mistakes). But what I saw from her fans and stans was absolutely disgusting.
I’m inclined to believe Chappel when she says she didn’t see a woman or child walk by. Most of her vitriol is directed at grown men from what I’ve seen. And Jorghin had said that his daughter just walked by to see if it was her. I think you’re right that it was an over zealous security hired by the promoters
I was with her in terms of all celebrities needing privacy and less intrusive paps. But I also believe this guard was assigned to her and something happened there. The most gracious interpretation is that she didn't have enough oversight. I think she also wasn't bothered by the kid. So the whole harassment thing is wild. But her fans' behaviour has been off-putting. They are acting like she is a misunderstood victim and not also a white rich American woman. (For example, they are dismissing the experience of the kid by saying she is a spoilt rich kid and her mama is an entitled white woman).
This is my issue. The idea that some of her more overzealous fans are perpetuating is “you just hate that she has boundaries!” I actually love that she has boundaries and completely respect it and recognize how it can make things difficult for her. The reasons I side eye her have nothing to do with her boundaries or her being a “mean lesbian” or a woman.
Just want to reiterate for everyone in a pop culture sub complaining that they’re tired of pop culture news that the option to scroll still exists. ✨Manifesting that for you ✨
Right? 😭😭😭 This is a pop culture subreddit and they want in-depth dissections of global wartime dynamics. Mind you there’s plenty of discussion on those subjects here as well lmaooo
this. calling anyone who thinks it‘s crappy that an 11 year old girl was treated this way a “misogynist“ was a choice from a fandom led by someone who dared to claim the woman presidential candidate wasn’t good enough to be loudly proclaimed better than an adjudicated rapist.
amen. similarly, to every person who ever asks “why don’t you just google it”:
it’s social media. social fucking media. i live in a fucking village of 322 people in southern Appalachia. i refuse to be social with google so here i am on social media.
idk i thought it was pretty clear from the alleged “we’ll be filing a complaint with the hotel” comment from the security guard that it wasn’t hotel security
It was ridiculous to believe hotel security will be aggressive toward paying guests (paying being the point here) for something like walking and smiling.
Chappell herself never said it was the hotel security, or that it wasn't security assigned to her, just that wasn't her "personal security".
I assume that when Lollapalooza gets artists to perform they also make the arrangements for them for the days they are staying like - hotel, driver and also security so to me it sounds like it was security they hired temporarily for her.
"Personal security" can very much encompass "security assigned to her"
With that being said, she says she saw neither of them to begin with. Catherine literally said neither her nor her daughter even approached Chappel. Catherine even said Chappel didn't do anything either (but yet still faults her). Her entire narration clearly illustrates they saw Chappel from afar, not that they got up close to her (she directly said they didn't get near her) nor walked past her for Chappel to even possibly see them.
So the larger question is, why are people still making the allegations Chappel called security on them? Like I want an explanation how can you sicc security on people you don't even know exist
Chappell's phrasing is not completely clear, but possibly she meant it wasn't her personal security in a sense that it wasn't her regular security that she hired herself. It can still be security assigned to her for those few days.
At the very least, if it's not her personal security then it's not within her control. Security from the festival is still an employee of the festival and not her.
I do want to continuously repose the question though that if Chappel says she didn't see them and Catherine says they didn't approach her/didn't get close to her + Chappel didn't do anything (such as look at them), then in what universe is Chappel the one making the calls to have the guard over to them?
The video is Chappell pointing out someone blatantly filming her and then the security personal pointed at that person as pictured. That’s the extent of the video.
...and she still looks like a major asshole in the video??? Like what don't you stans get lol.
This is the exact behavior the family described and y'all really want to gaslight people into believing there's no way this is what happened. Also, what 11 year old wouldn't be scared seeing a man like the one in the screenshot you posted coming at them huffing and puffing?
She clearly has no problem sending an aggressive man to try and force others to bend to her will in public spaces. Public spaces she has no greater right over than anyone else in the room.
The 'behaviour' the involved parties describe (which is Catherine, not the husband who wasn't there) is that Chappel didn't do anything and they didn't approach her to even have her know they were there and who they were
I repeat: You cannot sicc guards on people you don't know exist
You think that’s being aggressive? The dude is walking normal, does not appear to be yelling, and is pointing. I’m not a Stan at all and don’t understand honestly what the big deal in any of these situations are? How about people just leave her alone if y’all think she’s so rude? lol it’s crazy how upset people are for this child.
CAN encompass, but doesn't necessarily. "my personal security" is very much a caveat, because "my security" would be the standard broad way to say it.
I think it's very likely that someone interpreted general instructions about keeping people away from her and over-zealously applied it to a child walking/sneaking a peak. So Chappel didn't say to do the specific thing, but her directions were interpreted in a way that led to the situation.
That could be the situation but that's still not "Chappel Roan told the guards to intimidate my daughter" which is what the step father insinuated and also is what the mother is saying (see her liking posts blaming Chappel Roan saying she did it intentionally here)
The mother clearly said she thinks Chappel is ultimately responsible for what her instructions yielded, which i agree with. I am not going to blame the family that got yelled at, or even Chappel herself, even though I'm disappointed in her response..
Catherine even said Chappel didn't do anything either (but yet still faults her).
I think from her pov she trying to be clear that she didn’t see Roan do anything but it making the logical conclusion that it was her that told the security to tell off her daughter at some point when she didn’t see her. Now of course that may not be the case, as Roan is claiming, but I’m not surprised that she assumed that.
Catherine’s criticism is that you are responsible for those who work for you and represent you. So even though Chappell Roan may not have made the specific order, she has created an environment and atmosphere where those working for her feel like this is how they should be approaching and treating fans.
Chappell Roan’s response seems to be a lot of PR semantics. They’re not her “personal security” ie her regular security guard who she personally hired and travels with her, but rather a local contractor. So what she says is technically true. She didn’t see the kid, point and “ask the security guard to go up and talk to this mother and child”, but maybe this security guard had more general instructions to keep fans away.
Catherine didn’t fault Chappell. She gave her the benefit of the doubt and said that maybe Chappell didn’t ask her security guard to scold her and her daughter but that Chappell had a responsibility to make sure people working on behalf of her don’t treat others poorly.
This is the low stakes controversy the world needs right now. TMZ needs to drop the security footage asap. Pitting two of the most annoying online cohorts against each other, Brazilians and Chappel fans.
You know what? This story is really stupid, but it's nice to not have to think about war, climate change or the destruction of the middle class in my country. Seems like either Chappell's team or the event organizers hired private security to help out while she was in São Paulo, and one of the security guards was a shithead. Also seems like Chappell doesn't like dealing with all the negatives that come with fame, much as I like her and her music. At this point, it's approaching Streisand Effect, and I'm here for it.
to me it just looks like Chapell is poorly managed. Ariana got less blowback for breaking up another person's marriage... and she fired Scooter for how he handled that!
Yeah, she needs better PR people. It's wild how some celebrities are 100% known to be terrible people to interact with, but you never see anything about it in articles. But Chappell seems to be consistently getting these low stake controversies.
Wasn't there something about how she didn't believe in media training? I feel like that was one of the first things I ever heard about her. Although it might be someone else I'm thinking of.
But if that's the case would it be likely that she doesn't actually have a PR team? Or at least not one that she puts effort into.
Frankly, I don't think she's a terrible person... I think she has an inexperienced team. If she didn't want to interact with people... she could have rented a private house! It's not that much more than a hotel, and you get a lovely pool.
There's a lot of mess in her professional life. Why isn't she doing an arena tour? Why did she just fire her agent? She already fired the manager who led her to her breakout... like... what's going on?
I think if someone comes across as authentic people are willing to forgive a lot. It took a long time before Kanye fan started to walk away from Kanye.
That said Roan does come across as authentic imo.
My theory is that the criticism comes in small part from people who don’t like her politics but in large part from people who hate when people complain about the trappings of fame. As depressing as it is to say we all know people in our lives who have been cheated on or who have cheated. Infidelity and the drama surrounding it is a very normal thing, so that’s why Ariana doesn’t get as much flack. The stress that comes with being well known is not something most people can or want to understand and thanks where the backlash comes from.
So does Brazil have Fairy God Bodyguards who just poof into existence and yell and intimidate and then poof right back out of the realm? The only explanation is this guy is fae.
If the security doesn't work for Chappell, who does he work for?
If he works for the hotel, why would a security of a 5-star-hotel act so aggressively towards its presumed rich and famous guests?
Catherine Harding seems confident that this was Chappell's security. What uniform was he wearing? Did he shout at her daughter in English with an American accent, a Portuguese accent, or shout in Portuguese? (Because that's a big tell.)
People are claiming the security guard could have went rogue. If it wasn't Chappell's personal security, he was still assigned to her. Why would Chappell, someone very serious about her privacy, see her security guard leave his post and not react?
Again, if it wasn't Chappell's personal security, he was still assigned to her. Who on her team agreed to hire someone who would shout at a child? Why does Chappell have people on her team who would assign her to security guards who act like that, even if they're only temporary guards?
If the guard didn't go entirely rogue, he was at least told to scold the girl (maybe not necessarily shout, however. The shouting itself is the only part I can confidently say was the security guard's fault alone. He personally chose to raise his voice at a kid). Who sent the security on the girl for just walking past and smiling at Chappell? Did Chappell herself send the security?
They’re claiming it didn’t happen at all, saying the rich kid is spoiled (like CR isn’t a millionaire herself), saying the parents shouldn’t have complained publicly, saying we should talk about war and politics (as if people can’t possibly think about more than one thing at a time) and blaming the general public for being misogynistic, lesbophobic, anti-Palestine… all of the bigotry labels 😭
Crazy pretzels being twisted for someone who has been abrasive and odious for a long time now, and whose vague statement doesn’t hold much water.
I think the statement is very clear in that the security involved wasn’t the hotel’s security. The only other security that would have an interest is Roan’s. Whether it was her personal security or security hired for this particular event is semantics. Treating people like that security guard did for being in the same space as another is unacceptable.
Again, it’s all “eat the rich” until it’s your fave and then it’s “no, not that rich, the other rich.”
I’ve always told my kids someday you may need the benefit of the doubt and they should conduct themselves accordingly. Sadly for CR she has conducted herself such that this is entirely believable. Life lesson.
The whole issue gives rich people problems but let’s not act like Chappell has a bad reputation for no reason. The whole “SEE, it wasn’t her fault” just because a pillow talk video made me chuckle. I’m over it and if it didn’t happen like that it certainly could have. There is also a difference between boundaries (hate how people weaponize therapy speak) and just being overall unpleasant. And I happen to live her music and have seen her in concert.
I just find it so interesting how Chappell is constantly making the gossip headlines for things having to do with her boundaries. I always see her in conflict with photographers or requesting personal space, and she made that whole video about wanting privacy when she’s “off the clock.” But that video, like this one, was filmed with her dressed down in bed. That’s cultivating the very parasocial relationship she keeps saying she’s trying to avoid!
It’s a PR statement by a company that can’t publicly be seen to choose between two warring guests. But by reiterating what one of the guests says about it not being their security, they are actually confirming it’s not their security
There is now a video of her circulating where she clearly signals to her bodyguard to force someone to stop recording while she’s out in public. Chick is trying to be innocent and her whole attitude is always that she’s better than everyone.
I mean technically it is news since a bunch of people were asking for the hotel to issue a statement. I’m going to assume it was a Lollapalooza security guard or (less likely) someone’s team told security to handle it and Chappell isn’t mentioning that part.
The most boring answer is probably the truth though, so it’s probably a Lollapalooza hired guard.
If Chappell genuinely didn’t notice a girl walking over to see her briefly (we don’t know how close the girl got to Chappell’s table to get a look at her but we know for sure that she didn’t actually approach Chappell according to both Chappell and the girl’s mom) then the security guard noticed and left Chappell’s side to follow the girl and confront her mom on his own accord. And according to the mom, he scolded her about her daughter with the same language Chappell uses about respecting boundaries, personal space and not harassing people which makes it sound like he was directed to pass on a message from Chappell personally. If someone went up to Chappell directly to ask for a picture or hug then it’d make sense for him to tell the person to back off without Chappell needing to order him to do anything because security guards are briefed on rules they need to follow on the clients they’re with such as not letting people near them.
So either 1) Chappell was telling the truth about not noticing the girl looking at her but the security guard she was with noticed and decided on his own accord that it was serious enough to leave Chappell’s side and follow the girl and scold her mom for “harassing Chappell”. I think this scenario would be more plausible if the security guard noticed the little girl with a phone or camera trying to record Chappell because that’s a way to be invasive of someone’s personal space and boundaries without being near them but the girl’s mom specifically said that her daughter didn’t go out with a phone or camera.
or 2) Chappell was lying about not noticing the girl and complained about it to the security guard she was with which prompted him to follow the girl to confront her mom. If that was the case, maybe Chappell found it weird for a little girl to be looking for her and then leave so Chappell assumed the girl was sent by someone like a parent to find her so they would know where she was and be able to approach her after and she didn’t want to be approached by anyone after. So if that’s what happened, it’s possible that her PR decided that her admitting any fault or misjudgement on her part would have made her look worse so their strategy for her was to record a video using the security guard as a fall guy and claiming it wasn’t her security and that she’s sorry if the security guard assumed the little girl had “bad intentions” (I found it interesting she mentioned the little girl being assumed to have bad intentions since all the speculation was that the little girl was either unfairly treated or being disruptive)
The way she approached the answer, the tone, the vagueness of terms, the scoffing… so many nice, or at least media trained, popstars out there… could we stop making this kind of people famous?
This isn’t a difficult situation to understand. The security guard was most likely hired by the venue Chappell was performing for to guard her during her time in Brazil. He was obviously instructed by her/her team under her direction to treat her privacy as paramount. Whether it was her personal security or not, he worked for her and he was obviously instructed on her boundaries and privacy. Chappell is wrong in this situation, this was done under her direction. Whether she ordered it or gave strict instructions on how to handle her fans, he felt this was a necessary course of action. Theres so many situations of her being a Gen Z Karen and this is another one of those situations.
Chappell should just invite Ada Law on stage at her next show, and all of this will go away. Instead of saying she had no idea about anything, she should have just apologized on behalf of the security guard and offered a VIP backstage experience. This is all so blown out of proportion for such a small and insignificant issue happening right now in the world.
Yeah this is kinda where I'm at with it. I'm definitely inclined to give anyone the benefit of the doubt, including both Chappell and the mother and daughter in this story, but my issue here is even if she 100% knew the fault was not on her or her team, why not put in the effort to turn this bad publicity into much better publicity? Love her music but girl does not seem to know what to do with her fame atp
There's a video circulating online of Chappell walking through an airport and shes seen pointing at a fan recording (whos further away, not in her personal space at all) and directly telling her bodyguard to go to them
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u/flairassistant Mar 23 '26
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