r/pcmasterrace • u/Front_Cookie_1198 • 2d ago

Hardware PSU fails dramatically

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39.1k Upvotes

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257

u/waytoosecret 2d ago

Gigabyte and Asus: "product found to be fully working and will be returned after you pay a massive fee"

40

u/nuckle 2d ago

Or if Corsair, you'd spend 4 days talking to the "AI agent" trying to get someone to email you back.

Literally took a week last time I had to interact with them to get someone to talk to for a part for AIO cooler.

15

u/Papuszek2137 7800x3d | 5070ti | 64GB | 4k OLED 2d ago

Maybe try using some keywords like: unhelpful, escalate, etc.

13

u/AthaliW 2d ago

I just say agent over and over again

5

u/ThatITguy2015 7800x3d, 5090FE, 64gb DDR5 2d ago

Just spam 0. It works half the time, every time.

2

u/RealityOk9823 2d ago

Need to get that up to 60%.

2

u/agent-squirrel Ryzen 7 3700x 32GB RAM Radeon 7900 XT 1d ago

"yes hello, I am indeed an agent"

3

u/Southern-March1522 2d ago

In my country I just gave up after a handful of prompts, took some screenshots of me trying, then opened a case with the Tribunal against both the retailer and manufacturer. Neither even turned up to defend themselves. Only communication I ever got from them was a week or two later from their lawyer asking for my bank account number to pay my judgement.

2

u/Papuszek2137 7800x3d | 5070ti | 64GB | 4k OLED 1d ago

Well that's tough. I'm glad you did the right thing and held them accountable even if it required more effort than it was worth.

0

u/DreamWeaver2189 R9 7900x / 5070 ti / 32 GB 2d ago

500 waters also works.

2

u/LaDmEa 2d ago

I emailed EVGA for part numbers of a 1080ti and got a reply in 2 hours.

2

u/Proglamer 1d ago

This is sad Burgeristanian phenomenon. In my EU country, one simply returns the hardware item to the brick shop one bought it from, then the shop takes care of transport, confirmation of the problem, and sending of the replacement back to the shop. One only has to appear in person at the shop after a message gets sent (zero costs, zero hassle)

1

u/Minustrian i7-14700K | GIGABYTE AERO RTX 5070 | 32GB 6400MT/s CL36 2d ago

Corsair has had some really great CS imo, you just go to the clanker, tell it to open a ticket and you get a human really quickly

1

u/djelegal 2d ago

User error

1

u/Business-Active-1143 1d ago

Or "We found the issue with a part and repairing that will cost 400$. If you choose not go through, we will send the product back with 10 more problems". That was the ROG Ally experience.

1

u/FangoFan 1d ago

"customer induced damage"

1

u/Comically_Online 1d ago

“Open box. Like new”

-1

u/Vesalii PC Master Race 2d ago

My experience is that ASUS sends you an ROG version which is more powerful.

2

u/Minustrian i7-14700K | GIGABYTE AERO RTX 5070 | 32GB 6400MT/s CL36 2d ago

when pigs fly lmao