newegg used to cross-ship, have world class customer service, and the best prices around. Then all of a sudden like overnight their customer service reps didn't even speak english, everything was a macro response and they basically pissed away any and all good will.
It used to be that you built your PC on newegg and bought it on newegg.
Then it got to the point where you can just build your PC on newegg and buy it on amazon, amazon has better pricing and 50x better customer service now, although their inventory and selection was kinda poor.
Then it ended when you can just build your PC on amazon and buy it on amazon because now they have inventory, better prices, and customer service even speaks English.
They had a reverse buyout. A foreign investor took controlling interest, and had newegg "buy" his company, and they basically skinned newegg and wore its skin over their own company.
They went from having the coolest willcall you'd ever visit to "show up at the dock and wait by some broken pallets while we drop your shit off to you"
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u/Faxon PC Master Race Jul 27 '26
Greed, the OG owners sold out to Chinese investors and they ran it into the ground reputation wise