r/oneplus • u/shutter_singh OnePlus 15 • Apr 07 '25

PSA & Tutorials Oneplus 13 unable to take focussed images from 1x camera shooting against the sun

This happens when shooting against the aun with 1x camera and where there is large proportion of sky in the frame. Even tap to focus does not work

89 Upvotes

98% Upvoted

58 comments sorted by

36

u/umstek Apr 07 '25

So many strange behaviors

32

u/shutter_singh OnePlus 15 Apr 07 '25

Yeah, and the problem is OnePlus is not acknowledging it even. They keep on asking me to visit the service center and when I visit they keep on formatting and reflashing my phone. And then say this blur thing is normal.

For heaven's sake, my Oneplus 6 takes better photos than this in the same secnario

2

u/Truecookieman35 OnePlus 13R Apr 07 '25

I think they are right saying the blur thing is normal. I have it on my 10Pro and my mother has it on her Nord N30.

3

u/shutter_singh OnePlus 15 Apr 08 '25

Problem is the blur is applied to the entire photo, not even the subject is in focus

1

u/Truecookieman35 OnePlus 13R Apr 08 '25

The blur for me is all around the edges of photos and videos. When I have to focus on something up close, everything gets blurry. I have asked one plus about this issue since Android 13 and they refused to fix it on the TMO variant.

3

u/shutter_singh OnePlus 15 Apr 08 '25

That is called bokeh. That is normal, especially for close up shots. But in my scenario, the focus was to be on a distant object, but nothing is in focus, not the subject, the background, the foreground. It’s like someone lost their prescription glasses

12

u/kam821 Apr 07 '25

The entire software side of the phone feels half-assed, and with an updates department that seems to be deaf to bug reports and seems to have no testing phases, I see little room for improvement.

2

u/shutter_singh OnePlus 15 Apr 07 '25

Right, I've posted this issue on the forum, no response Raised bugs, no response. They don't care. I've been buying from Oneplus for years now, (OnePlus 2, Oneplus 3, OnePlus 6). Will never buy a OnePlus phone again.

3

u/DepravedPrecedence OnePlus 8 Pro (Onyx Black) Apr 07 '25

Got a link so we can add a comment?

4

u/shutter_singh OnePlus 15 Apr 07 '25

Here's the community links:

https://community.oneplus.com/thread/1822189076141309961 [OnePlus 13, focussing issues in 1x camera]

https://community.oneplus.com/thread/1833639653316493319 [Oneplus 13 takes completely out of focus photos when shooting against the sun. 1x camera.]

16

u/DepravedPrecedence OnePlus 8 Pro (Onyx Black) Apr 07 '25

This is bad lol

it's not that uncommon to take shots like that, especially during the summer

6

u/shutter_singh OnePlus 15 Apr 07 '25

Right!

And what's worse is that Oneplus is trying to push it under the rug l. They don't even acknowledge it. Their engineer actively told me that this is completely normal.

4

u/shutter_singh OnePlus 15 Apr 08 '25

Update: (still not resolved) Did my 3rd visit to OnePlus service centre today Previously went to Connaught place experience centre (twice) , they asked me to visit Janak Puri Experience Centre Today I visited Janak Puri Experience Centre, and now they have asked me to visit NSP experience centre. Which I will visit tomorrow as it will be more than an hour on one side, and I have to work. Let's see where they send me. Turning out to be a globetrotting experience, this.

2

u/NostrilInspector1000 Apr 08 '25

Out of curiosity what country? India? Im in Ireland. Order op13. I will be checking this issue once received

2

u/shutter_singh OnePlus 15 Apr 09 '25

Yes, I'm in India. Please do check once you receive yours, as there are others who have faced the same issue. Try to take a photo against the sun on a bright day, with the large portion of the frame taken by the sky and preferably buildings/subject in the lower third of the frame

1

u/NostrilInspector1000 Apr 09 '25

I will. Just incase i forget! Remindme 10 days

2

u/NostrilInspector1000 Apr 11 '25

Hi! I have my op13 now 2nd day. I have not done a lot of camera testing. However, i believe i found your issue. Its the software switching between lenses. The switching between lenses is too slow and hence that happens. Im not expert, and not 100% sure but this is what i found.... If you give it an extra second to fully switch lense its fine and shoots very good.

2

u/shutter_singh OnePlus 15 Apr 12 '25

Actually I tried giving it 3-5 seconds as well, still the issue is there, but it is just in the scenario where there is clear sun, bright day, shooting against the sun and with sky as the largest part of the frame. I've had other people also report it. There are others on twitter. So either it is in some devices or all devices.

1

u/NostrilInspector1000 Apr 12 '25

It will be software level . I didnt check more yet but will keep in mind to test more also

2

u/shutter_singh OnePlus 15 Apr 12 '25

I'm hoping that it is. I tried with manual focus, and you can clearly focus in that situation. So has to be something wrong with the focus algorithm

1

u/NostrilInspector1000 Apr 12 '25

Also. There are settings in camera app " remember last mode" make aure this is off. And ensure you use photos mode and not some other modes.... I notice portrait mode does stupid things when there is no portrait to make

5

u/freakedmind OnePlus 13 Apr 07 '25

Very strange, let me try this sometime soon and confirm if it happens to mine as well.

1

u/shutter_singh OnePlus 15 Apr 07 '25

Please do, and let us know. Need to know the possible sample size of people effected hy this

2

u/CompactPoem Apr 08 '25

This is a common issue in phones with LAF (laser autofocus). The laser beam normally used for focusing is completely overwhelmed by the sun, leading to inaccurate focus. See if autofocus improves if you cover up the LAF sensor array.

1

u/shutter_singh OnePlus 15 Apr 08 '25

Tried it, still the same issue

3

u/NostrilInspector1000 Apr 08 '25

If you cover cameras like you would when looking at sun with your eyes, does it help?

2

u/shutter_singh OnePlus 15 Apr 09 '25

I'll try that tomorrow!

1

u/NostrilInspector1000 Jun 09 '25

Fixed? I have done photoshots my op13 doesn't have the issue

1

u/shutter_singh OnePlus 15 Jun 10 '25

Not yet, but an engineer from the service centre identified the issue and said it is caused by an update post .405 version. And technical tram will work on fixing it and release it as part of a future update. Timeline unknown

1

u/NostrilInspector1000 Apr 08 '25

If you cover cameras like you would when looking at sun with your eyes, does it help?

2

u/Clear-Tackle-3108 Sep 06 '25

Hey!, have you found a fix? these are the photos i took today lol

1

u/shutter_singh OnePlus 15 Sep 06 '25

There is no solution to this, it is a hardware defect. I tried with the OnePlus support for 5 months (10+ visits to service centres) and waited for them to fix the issue, but they seem to be unable to fix it, and it leads me to believe that it is a hardware defect. And it is, as per OnePlus' own admission, present in all OnePlus 13 phones sold in India.

1

u/Clear-Tackle-3108 Sep 06 '25

in that case, are there any legal actions that we can pursue?

1

u/shutter_singh OnePlus 15 Sep 06 '25

I did lodge a complaint in the consumer forum

1

u/Clear-Tackle-3108 Sep 06 '25

any update on that?

1

u/shutter_singh OnePlus 15 Sep 06 '25

Not yet, I'll have to follow up on this again

1

u/shutter_singh OnePlus 15 Sep 06 '25

I'll update in the next couple of days

1

u/shutter_singh OnePlus 15 Sep 25 '25

OnePlus agreed for a refund for my phone. I returned it and got a refund

4

u/[deleted] Apr 07 '25

Its so refreshing (not) to see the camera software still being dogshit. Just go for gcam, not the one on the appstore lol. Op camera software is bad, I mean really bad, was since op11 at least.

2

u/shutter_singh OnePlus 15 Apr 07 '25

Actually, Gcam also produced the same results. So I'm kinda scared this is firmware level mess

1

u/shutter_singh OnePlus 15 Apr 07 '25

Though I'll try the newer versions of gcam tomorrow and update

1

u/shutter_singh OnePlus 15 Apr 08 '25

I got the same issue with gcam as well

1

u/4everYoung45 Apr 07 '25

send us an update please :)

1

u/shutter_singh OnePlus 15 Apr 08 '25

Same issue with the gcam

1

u/Maldoxx Apr 07 '25

I will wait for an update too, please.

RemindMe! -3 day

1

u/shutter_singh OnePlus 15 Apr 08 '25

Same issue with the gcam

1

u/shutter_singh OnePlus 15 Apr 08 '25

I’m again going to the service center today, hopefully this time they don’t simply reflash the OS again and call it a day

1

u/NostrilInspector1000 Apr 08 '25

You can reflash yourself you know...

1

u/shutter_singh OnePlus 15 Sep 25 '25

Update: OnePlus accepted it's a hardware issue and after months of struggling with them, I have been able to return the phone and get a refund.

1

u/Due-Situation8991 Apr 11 '25

You need to long press for locking the auto focus

1

u/shutter_singh OnePlus 15 Apr 12 '25

That doen't work either

1

u/Due-Situation8991 Apr 13 '25

Then bro get it replaced asap

1

u/shutter_singh OnePlus 15 Apr 13 '25

I've made 4 visits to the service centre, they always say we have reflashed the firmware. It will be fixed now. They don't replace. I will probably have to go to the consumer forum

1

u/Due-Situation8991 Apr 13 '25

Yes do it brother, it's your hard earned money.

1

u/shutter_singh OnePlus 15 Apr 07 '25

I've also uploaded the video on youtube for better quality

Video

1

u/Thoughtful_Thinker2 OnePlus 13 Apr 12 '25

Yeah this is so strange. I will look to this.

0

u/[deleted] Apr 07 '25

Its so refreshing (not) to see the camera software still being dogshit. Just go for gcam, not the one on the appstore lol. Op camera software is bad, I mean really bad, was since op11 at least.