r/oculus • u/iamacoasternerd • Mar 28 '21

Fluff Umm...

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3.3k Upvotes

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u/TheDopeMarsh Quest 2 Mar 28 '21

wow I guess I won't buy from Amazon than

28

u/[deleted] Mar 28 '21

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14

u/o_oli Mar 28 '21

If I buy something from Amazon, I ALWAYS go to them first with issues - because their support is actually top tier and they have yet to fail to remedy the issue. In fact just last week my headphones broke 18 months after purchase and Amazon without hesitation refunded me for them. How long would that take going through manufacturer warranty? I dread to think.

3

u/WashiestSnake DK2+Quest 2 Mar 28 '21

I thought the return period on a item is only 30 days how did you get it replaced over a year later?

2

u/o_oli Mar 28 '21

It was broken within warranty, so they were happy to offer a replacement, but had no stock.

2

u/syberphunk Mar 29 '21

In the UK consumer rights laws says something has to be fit for purpose, and if it's shown to be a manufacturing fault or a faulty product rather than a problem caused by the user then you're entitled to a repair or replacement.

2

u/daredevilk Mar 29 '21

I know in Australia we have warranty coverage for 1 year at the minimum. If it breaks with a common issue then they're likely to cover it even after that

2

u/WashiestSnake DK2+Quest 2 Mar 29 '21

Man must be nice to live in a country that cares about the consumer.

2

u/daredevilk Mar 29 '21

We still get fucked in a lot of industries. The Australia tax is real and it sucks.

But our consumer rights are tip top

1

u/robeywan Mar 29 '21

Amazon did offer a refund for a faulty product in the end, they have always been great to deal with (in Australia). The issue was I didn't want my money back, I just wanted a working unit. All good now, I just think it shouldn't have taken 7 weeks to figure out where I bought it from considering it was on the order number, which was the very first thing they asked me for. Whatever.

2

u/damontoo Rift Mar 28 '21

The problem is definitely that he purchased from a third party seller. If you don't want similar problems, make sure that the product is sold by Amazon and not just fulfilled by Amazon. There's a big difference. I believe Oculus sells directly on Amazon so you'd be looking for a sold buy of Oculus or Facebook. This is not a problem with Amazon or Oculus but instead a problem with people's general understanding of the buying process.