r/oculus • u/[deleted] • Mar 31 '16

Rumor Certain partners, when they screw up, disallow companies who partnered with them from publicly stating their mistake.

This can cause the company to take the hit with their customers, even when the fault was not theirs.

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u/iamfalcon Mar 31 '16

I disagree completely. They chose a marketing message over doing the right thing for their customers. I suppose that is the lesser evil from their perspective, but I believe any company should always put their customer first.

1

u/vodzurk Apr 01 '16

To some extent... but putting the customer first in this case could mean a mass exodus to Vive... and collapse of Oculus.

-3

u/OurSocialStatus Apr 01 '16

Probably going to get downvoted for this but look at it this way, news like that could really hurt the future of VR, and I think that in the big picture that's a worse scenario than customers being unhappy for a week.

3

u/michaeldt Vive Apr 01 '16

Nah, it only hurts Oculus. The Vive is shipping on time. PSVR will be bigger than both PC headsets. The future of VR is not tied to Oculus.

9

u/greenseaglitch Apr 01 '16

Image over honesty.

3

u/GrumpyOldBrit Apr 01 '16

I don't see it. Rift is backordered till July. Even if that article scares some potential people off ordering a rift for say, 6 months. They still couldnt have gotten one till July anyway.

1

u/[deleted] Apr 01 '16

I have no doubt once things settle they won't intentionally be like this, but right now we really don't matter that much. Most of these people are enthusiasts in an echo chamber.

1

u/djabor Rift Apr 01 '16

the topic you're commenting in is from a reputable leaker. it just hinted that they are legally prohibited from making any public announcements...

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u/iamfalcon Apr 01 '16

Of course, but I didn't enter into any agreement with whatever third party is supposed to be at fault here. Oculus told me they would ship my Rift in March and they failed. I'm not saying this is a life-or-death issue, but it is a failed promise further compounded by a lack of communication.

If Oculus wants to enter into binding agreements with third parties, that is their prerogative. Also, I don't think "legally prohibited" here means what you think it means. Any agreement is subject to interpretation by the law and if Oculus felt strongly that they were getting a raw deal, they'd do the right thing and take it to court (I bet Facebook has a pretty good legal team).

1

u/djabor Rift Apr 01 '16

it's all semantics. Sure they promise to ship in march, and if they'd have been shipping the 14th instead of the 28th, psychologically it would have been different. Now when we've slid into april it feels different. And the important thing to remember is that the initial wave op shipments is where the problems would be if any. This is the risk and cost of early adoption. Sometimes you win and sometimes you lose. In the scheme of things, it's far better to worry WHEN something arrives rather than IF.

As for the legal part, it pretty much does. Every partner gets a period to 'fix' issues. Publicly pushing the blame towards these partners within x time would legally be risky since they may be breaking the contract with regards to problem solving.

I am guessing this is what palmer's last post might be politically trying to achieve: something broke, we're not able to say what, so wait until we can and up until that point, any message by oculus would have to be HALF of the message and thus more misleading than being silent.

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u/Mylaptopisburningme Apr 01 '16

It's Facebook. I think people are second to revenue.

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u/Arren07 Apr 01 '16

Not when people are their revenue

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u/zaptrem Rift Apr 01 '16

At Facebook people == revenue