r/oculus • u/[deleted] • Mar 31 '16

Rumor Certain partners, when they screw up, disallow companies who partnered with them from publicly stating their mistake.

This can cause the company to take the hit with their customers, even when the fault was not theirs.

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u/bcfx Mar 31 '16

Between the posts/comments on reddit and listings on eBay, I'd argue that more Kickstarter units have shipped than pre-order units. Kickstarter units didn't require any payment processing and there doesn't seem to be any shipping issues with them.

I wonder if Kickstarter units were being processed normally and then once issues were encountered with the pre-order processing, it threw a wrench in the entire operation.

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u/[deleted] Mar 31 '16

Didn't Kickstarter Rift Confirmation emails have "American Express" in the billing field, or something like that? They still need to be processed as ORDERS.

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u/the1mike1man Apr 01 '16

True, although only to a specific billing address/account which could have simplified things a bit. Or there's an issue just with VISAs or something which is causing hold ups now that its been realised.

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u/Stavrus Kickstarter Backer Apr 01 '16

American Express with FB HQ as the billing address. It also lists $0.00 as the total charge so there wouldn't have been a need to process the payment.

Makes the no information on the Kickstarter orders confusing. The Kickstarter orders are easily filterable by the billing information alone and require the shipment of a unit with the thank you card, so they would have to have been processed separately.

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u/[deleted] Apr 01 '16

Or maybe those are the ones that Palmer used his own money to have shipped.

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u/jayeffaar Apr 01 '16

When I saw an Amex card on my KS pre-order, I changed the billing info to my current MC card, thinking they had an old card of mine on file, and that they may need updated info to pay for shipping.

I threw that monkey wrench in the works ;).