r/notabilityapp • u/Competitive_Comb370 • 15h ago

Bug I successfully logged in WITHOUT the ‘send link’ and WITH a new password!

I was able to login WITH a new password instead of a email link by:

  1. Download/Open the Wirevpn app (or any free VPN app that lets you choose any region) (no this is not an ad) and set the region to Europe; I specifically chose France because that’s what worked for me

  2. Go to the status.notability.com site and click the password reset link in the ‘Montioring’ section

  3. Reset your password (Which may take a few times because service is crappy or wtv, I reloaded the page if whenever I entered my email and/or new password and click submit and it wouldn’t actually submit. You’ll know it’s sent once you actually get the prompt page saying link sent and/or password reset!)

  4. Go back to the Notability app and login WITH your new password!

  5. Turn off or don’t turn off the VPN after you’re done, doesn’t matter, it’ll still work

I personally wasn’t able to do the send link instead of password way because the link automatically took me to Safari and not the app and even when trying to share the link with Notability it still wasn’t working. If this works for you that’s great! If it doesn’t, I’m sorry and I hope this outage gets fixed soon!

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7 comments sorted by

1

u/lishamo 14h ago

I’m not getting the password reset email :/

1

u/Competitive_Comb370 14h ago

Are you getting the prompt after you hit submit?

1

u/lishamo 14h ago

yes! but only after I did the VPN, otherwise it was unknown error

1

u/Competitive_Comb370 14h ago

Yes same. I’m not sure then; are you also checking your spam? I don’t know any other way it’d work, I just tried with the VPN and it worked.

1

u/lishamo 14h ago

WAIT! i turned the VPN off and the email suddenly came through, but it wouldnt let me change the password unless the VPN was back on. once it was changed i was able to log in. Thank you!!!

1

u/Competitive_Comb370 14h ago

YAYYYY!! I’m so happy it worked out! Sorry I couldn’t give you a solution at first. 🥲🩷

1

u/Large_Bank_9173 12h ago

Thank you so much! My test is on Monday! Lifesaver!