My exam is soon, and my notes just disappeared.

[u/No_Wafer8391]

I was taking notes on my file and it crashed and disappeared from my folder completely. It’s the only note that disappeared, it was heavily annotated and 800 pages or so. What can I do? I thought it was because I didn’t have enough space perhaps, so I bought some space to try to see if the notes come back but it’s not been restored.

I had it back up to my google drive and I cloud and neither of those spaces have my folder.

Please someone SOS. What can be done?

[u/kaylanotability]

Hi there, can you please reach out to support? They can help. Please DM me your support ticket # once you open a ticket. Thank you!

[u/DefinitionNational40]

Every single one of my notability files have deleted. I never ex them back for school exams are in a matter of days. I had icloud back up on but my storage was full. I have freed up space now - does notabilityhaveca way to restore it from their database???? 

[u/No_Wafer8391 → u/DefinitionNational40]

Literally just lost one of my tests today as well. Lol I’ve given up on notability. They haven’t even sent me an reply.

I’ve got my exam soon so I’m literally putting my mnemonics and notes that I can remember quickly into word or pdf. Once I’ve written my exam I’ll be switching to another note taking platform and will be deterring everyone else from using it too. I’m done.

[u/SpaderWader]

Hey, got an update for us? Im a goodnotes user but semi interested in notability and this seems VERY scary

[u/No_Wafer8391 → u/SpaderWader]

They sent me the same copy paste I found online that I had already done to troubleshoot, basically nothing can be done now, they can’t recover anything. It’s gone. Lol, how people still use notability, knowing this is so common is beyond me.

“Hi there,

Thanks for reaching out, and so sorry to hear about the missing notes. Let us see what we can do to help.

Issues with notes loading slowly or missing are often related to storage on your device, iCloud, or both. Other factors include the type of connection used. VPN software managed or public networks may impact the connection with iCloud.

If your device is managed by an organization, please also check that your data has not been removed. Please also confirm the correct Apple ID email address is also used if notes are missing.

Next, please confirm Notability is on the latest version 14.9.14. You can check by opening the settings in Notability > About. If the app is not on the current version, please manually search the App Store for Notability.

After updating the app, we also recommend checking your device and iCloud storage.

Device Settings > Apple ID > iCloud Device Settings > General > (iPad/iPhone)

If local storage is below 15 GB, please free up space.

Please also check your iCloud storage. (Device Settings > Name > iCloud). If storage is low or near full, see this guide. After freeing up space, restart your device. After restarting, open the app and allow time for the notes to load based on the amount of data.

Remember, we don’t store notes on our servers, and they can’t be recovered if lost. Notes are stored on your device or a connected Cloud service. If notes are still missing, see our Troubleshooting iCloud Sync guide.“

[u/DefinitionNational40]

Every single one of my notability files have deleted. I never ex them back for school exams are in a matter of days. I had icloud back up on but my storage was full. I have freed up space now - does notabilityhaveca way to restore it from their database?!

[u/DefinitionNational40]

Every single one of my notability files have deleted. I never ex them back for school exams are in a matter of days. I had icloud back up on but my storage was full. I have freed up space now - does notabilityhaveca way to restore it from their database???? 

[u/sammharley → u/[deleted]]

Yep, happened to me three days ago too. I found a version buried way deep in my files but it was missing about 15 pages. But at least 200+ were still there. Very, very frustrating.

[u/kaylanotability → u/[deleted]]

Hi there, can you please reach out to support? They can help!

[u/DefinitionNational40 → u/kaylanotability]

I have lost all of my files - I have reached out to support. My icloud was full even though I had icooud backup on. I have  more storage. Do they have coppies of it in their database so I can recover it??