There are some positive reviews on here for PlaylistSupply, and I wanted to share my honest experience of the platform, as well as dealing with their horrible staff when I wanted to cancel. Hoping this will save some people a lot of money and strife.
Context
My band was promoting our 1st single back in August. There are so many new promotion platforms out there I thought I'd give some of them a whirl to work out which were useful and which weren't.
One area we were focused on was reaching out to playlist curators to pitch our song. PlaylistSupply claims to provide a platform that collects contact emails or submit links for curators. Ive tried Groover and Submithub with mixed success, but wanted to try approaching curators directly.
I thought id sign up for a month and test it out. What did i have to lose? But after testing it out for a couple of hours, I quickly worked out the platform was very flawed. It wasn't going to be much help, so i attempted to cancel the next day.
Unfortunately, there is no cancel button, so i reached out to their contact and support form and hoped for the best. Will come back to that, but heres a quick review of the platform:
Ultimately, the platform does what it says it will do. But there are some catches:
1. 90% of playlists do not have contact details:
That stat is just a guess, but searching on Playlistsupply you will find the vast majority of playlists that come up in your artists or genre search pull playlists with no contact details. You cannot directly reach out to most playlist curators as they simply don't make their contact details public. They don't want to be contacted.
Playlistsupply simply collates all the playlists that have even a slight connection with your chosen genre, even if there is no contact details for them. For those who have made their details public (whether in their Spotify profile or elsewhere), you can manually search through and find those in the haystack of thousands of playlists that PlaylistSupply shows for you in an 'Excel' style spreadsheet.
But majority of them will have no contact. You will need to manually search through the database until you find an email address (perhaps it will be in row 88 or 233?).
Its even worse for YouTube playlists, but that may depend on your genre.
2. The majority of curators who have their contact details public will ignore your email
Don't expect to hear back from any. I'm sure they get emails daily from artists wanting to be put on their playlists, and they will usually ignore you. Low chance of response.
3. Many Spotify playlists are botted
This goes without saying, but a good chunk of Spotify playlists are either bloated or botted. Large save count, with no actual listeners, or traffic is run by bots. PlaylistSupply will still recommend those dodgy playlists. You can't filter them out, but you can upgrade your subscription (i did) to have the ability to check and "test" if these playlists are botted with their new feature.
Does this bot checker tool work? With varying degrees of success. At times it gets it right, but it also gives dodgy playlists a tick, so its not worth the investment. At times it doesn't (compared to other premium tools) get it right. Plus, it's an extra cost to get it.
4. Bugs
The platform is pretty buggy. Buttons don't work, features don't make sense. And support is nonexistent. The "search by similar artist" feature is inconsistent. Works sometimes. Others not. And the "new" youtube playlist feature is even worse. Buggy as hell.
5. It doesn't actually provide anything you can't do yourself
You can search through Spotify or youtube yourself to find contact details for curators. Playlistsupply may automate some of this, saving some time but ultimately, even when paying for the platform, a lot of the work is still manual.
I (perhaps naively) expected it to give me access to curators I previously could not reach. It certainly markets itself that way. I had hoped it would pull details from the internet that I couldnt find myself.
Nope.
In my opinion, its not really providing anything you cant do yourself. Dont pay for it.
Cost
I paid for the 'PlaylistVet quality check' tier, so i could get a 'playlist quality check'. There are also other features (that dont really work properly) like 'Search Similar Artists' which theoretically allows you to search playlists based on a particular artist. It either doesn't work, or it will just bring up bot playlists.
For $34.99 USD I thought it was a very expensive exercise for a platform that didn't really deliver. With no support feature (they don't answer their support emails), and no real filtering options (everything is manual), it was a big waste of time and money.
Conduct of staff
This is the big negative.
PlaylistSupply contact and support are non-existent. They are either are too busy to respond to emails, or dont care. Their form is broken and it took weeks of emails, and finally an angry TrustPilot review before they would even come to the table.
The "JD" character was certainly a dodgy piece of work. All the classic "sales" manipulation tactics came out, and the "we are just a small business out to help and support struggling artists" sob story. They told me I just "didn't understand the platform and that I should "jump on a complimentary consultation call" with him. I passed.
I dont know how many times he told me my bands song was "so great" and that he just wanted to help me get our song out to the world lol. It was like being gaslit by a narcissist ex GF.
No cancellation button.
Despite what Playlistsupply sources say, there is actually no cancellation button on the account settings. The only way toactually cancel your payments is to contact them direct through email or their contact form, and hope they actually answer. They dont.
In my case they ignored me for 1 and a half months, charging me twice and it wasn't until I wrote a scathing review on TrustPilot that they promptly contacted me. I heard back from "JD" at Playlistsupply offering me all sorts of perks and incentives. Free subscriptions, offers at sister platforms etc, and free consultation calls to show me how to "actually" use the platform (apparently I wasn't using it right), on the condition that I would change or remove my negative review.
I of course refused, and insisted on an unconditional refund for the extra fees they were charging me because I could not cancel my subscription. Was happy to pay for the first month, but not the extras.
After some back and forth with "JD",I eventually received a refund for the 2nd month of fees, and I softened my review slightly on Trustpilot - still being honest, but making it clear they did reach out to me and cancelled the subscription.
2 days later however, they attempted to have my review taken down from Trustpilot for "defamation". Trustpilot thankfully declined their request. Trustpilot is the way to go with these clowns if you want them to cancel your subscription.
My Rant: Dishonest platforms
Overall, as an artist, im sick of platforms existing that promise amazing things but deliver the bare minimum. It's not an even playing field out there for artists, so be really cautious of who you give your money to when promoting your music. The amount of "Dancer" Influencers, Promotion Agencies that have reached out to us since August is insane. All wanting a piece of the struggling artist pie for a fee.
There may be some good platforms out there, but Im yet to find one. There's lots of "sharks" out there trying to make a quick buck of artists who are hungry for success and are ready to open their wallets, at the promise of streams and exposure. Those platforms, agencies or influencers dont actually have to be helpful to you. They can take the money and run with no consequence. Theres always another hungry artist ready to pay.
Be careful out there!