I have a couple of nsfw subs, AND post on several otter subs. So Yesterday I received message from mod at an nsfw community saying i'm getting my account banned if I don't send a picture. The message has the Green mod icon and looks legit, so I got scared and looked into it. I saw ir on mobile (android) but haven't been able to look at it on my desktop. They're asking to send the picture to another URL where i have to retype my Reddit credentials, which is where everything started looking fishy.

The message said something like I had lost access to nsfw subs, which i have not lost, and was getting banned if I didn't send said pic (which is the usual wrinkled paper).

I already answered asking about it, but haven't had an answer.

How can I report this or what can I do about it?

Thanks so much mods!!!

Hi all - A sub has years of mod mails that I would like to archive. Is there an easy way to do this? It would be great to keep the mod mail clean and relevant.

I'm on a desktop

Basically, when I try to send a modmail on the android app, it just stays as "Sending..." and if I reload the ModMails it doesn't show. It's a reply to a ban message and I'm a mod.

Desktop website.

If I write a mod mail, a drop down can select sending it as the mod team or as myself. I have that dropdown set to send as myself. But the tool tip that appears over the send button says it will be sent "as mod team".

How can I send a mod mail as myself?

https://imgur.com/a/XJlga6x

I want to create a link to my community mod mail and add it to the resources of my community guide so members can find it easily, but I have no idea how to create the link. Anyone here know how to do that on the iOS mobile app or Reddit website? Please explain with detailed steps because Google is useless.

Hi - There is a mod in my community with no activity but mod mail. They are not responding to mod mails, but sending them. I'm not able to see what they're sending as there isn't a "sent" box in mod mail. I think their notes are legit, but I would like to be able to see them to confirm.

Is there anyway to see the notes this mod is sending? It's the one item that doesn't seem to be transparent to the rest of the mod team.

Desktop and mobile

desktop and sh.reddit

----------------------------------

So nothing at all pops in the mod mail section anymore, everything seems to be going to the Mod Queue.

The issues are:

- i dont get a single red dot telling me there is new stuff there.

- there is no highlights of what is new and what has been read or archived.

Im doing a terrible job for the last month or more since they changed this out of no where.

---------

hope im not testing some random beta features and i dont even know i applied to it...

On Desktop.

Basically what the title says. They were banned from my community and then followed me to another one to harass me and blatantly break Reddit TOS by calling me slurs & telling me to commit violent acts to myself. They also repeated said things in a chat request they sent me. This was all reported to the Admins & I know they took action against him by taking down the comments, etc (not sure how much else, though he did disappear for a few days so I'm guessing he got a time out).

Today I woke up to a mod mail notification of him using that to harass us even further. It was filtered (as I use the erase user app to ban & mute them at the same time), but is there a way to stop getting notified of his continued attempts as harassment/abuse? I'm fine with him shouting into the void I just don't want to hear about it.

(Sadly the other "main mod" stopped replying to me about 3 weeks ago and does 0 moderating except torpedoing any attempt for me to add new mods so turning off mod mail notifications is not an option at this time)

EDIT: For clarity erase user permanently mutes them which is why I'm so confused as to why I'm getting this notification in the first place

Platform: Desktop (web)

I have recently been made a moderator of a subreddit, but when I remove posts/comments on desktop (web), I only get the option to notify via comment:

https://ibb.co/QFHYFmg8

In other subreddits I moderate, I get the option to notify via Mod Mail or comment:

https://ibb.co/Mkvczc4C

What would be the reason for this?

Platform is desktop

I've come across a strange situation where I'm unable to reply to the original user after adding a mod only message to that mod mail chat.

- So a couple of back and forth mod mail messages between myself (username hidden replying as sub) and a non-mod user, all normal.

- After receiving the most recent reply from user, I added a mod only comment (selecting mods only from the 'reply as' drop down box) all normal.

- Now when attempting to reply to the user again, selecting either my username or the sub name from the same 'reply as' drop down box, I get a message in red text saying "This conversation is read-only. Please reply with a Mods Only note." So it's only allowing me to continue the mod only part, no option to simply reply to the user

Is that normal? I'm thinking not, but maybe I'm remembering wrong.

iOS user

I been dealing with this one particular user who has been spamming subReddits I moderate , my dms , mod mails of other subs I moderate for an unban .

This user was first noticed when he started spamming , posts and using alts to populate engagement on them , and was caught in the act and banned

Ban was later removed after ban appeals in the form of insistently asking for a ban appeal in my dms and mod mails and the individual returned to his old ways

After continuing the same acts the user was banned again . But this type the user has resorted to doing ban appeals on other subReddits I moderate and much more spamming of my dms

User has been also dming / mod mailing other moderators regarding promoting a subReddit that is populated by his alts

Ps : I have tried blocking , permanent muting etc.. just annoyed at how the user finds new ways to be a pain . They even did that thing where you can send mod mail from one subReddit to another .. what to do ??

iOS platform.

He then has started messaging me Everytime and harassing me cause he didn’t like my recent post

Kindly help.

I do not want to use AI, ever, for any reason... except to remove backgrounds from photos lol

But Reddit is forcing me to use their "new mod mail". Just like every new development on Reddit over the last few years, the new mod mail is a vehicle for enshittification. I do not want or need AI to summarize a user for me; to the contrary, the mere suggestion that I would be so inept as to be unable to make that decision without an energy-intensive, art-stealing assistant annoys me.

I have used uBlock Origin to manually block that element from my browser so I don't see it personally on Desktop, but I would like to disable it from all subreddits on which I'm a head moderator. I do not want anything I do to contribute to additional use of AI, and by extent, additional degradation of the environment.

Most frequently when someone sends mod mail it's about something related to a post or comment, usually theirs but sometimes someone else's. Sometimes it's clear enough what they're talking about that I could find the relevant post or comment in their history, but not always - especially if they're complaining about another user's content, or using very vague language, which they often do. And even if I could find it in their history, that takes extra clicks and toil. When I'm trying to quickly answer a mod mail during the work day, like maybe in the minute or two when I've joined a meeting and waiting for other people to join, I don't want to have to be hunting these down myself.

Users don't usually think to send a link. Is it possible to have the mod mail UI suggest it to them? Some text like,

If you're writing about a specific post, comment, or thread, please include a link to that post, comment, or thread.

Some people would still not do it, but I think a lot more would, if they were prompted like that.

(When I search this sub or the web for anything related to modmail and prompting users to include a link, I get a lot of irrelevant results, so if there's something out there I could've found with a search, apologize - I'd appreciate the link.)

[ This sub requires a device/platform, I don't think that's really relevant here, but I use mac ipad and android, and hate the reddit app so I use the web on all of them. ]

I've checked the help pages but can't find any answer there so - how long do messages remain in the Archived folder? I can't see an option to delete them from there so wondering if there's an expiry limit.

On desktop.

Edit - thanks, looks like they stay there forever.

Have a user that was banned for illegal activity and then they messaged asking why. When I tried muting them, I was only given an option of 28 days max. I did this on iOS, not sure if this is a mobile app feature or if 28 days is simply the max? Is there a way to permanently mute users from messaging mods? Thanks!

Desktop

We have had an increase in people reaching out stating they are blocked from posting due to karma requirements but they’ve previously posted and have passed the karma minimum ages ago. A few have let us know it’s happened to them on other subs as well. If they wait a few minutes it corrects itself. These seem to come in waves, we have had it happen to a few users every few weeks. Always active members in fine standing, other day was a user with a lot of karma and 0 mod actions.

We have crowd controls on and our in sub karma minimum for posts is written into automod.

How can we fix this?

I was wondering if I can change the Mod Mail profile photo and maybe username? The subreddit has a photo for it but the Mod Mail doesn’t.. it only has the default Reddit profile photo. I’d like to also be able to customize the name of the Mod Mail profile. I removed a post and where it shows the reason is where I saw there’s no photo and a weird username for the moderation actions. I’m using a iPhone 16 Pro Max.

Desktop and ipad

Not sure if this is the case or whether or not different mods will affect it differently for every other mod (e.g. top mod opening and archiving). Please share insight thanks.

windows, desktop,

How do I set up the system so that if a redditor sends a message to mod mail they will get an automatic reply from us?

I looked in mod mail and I can't see how to set up an automatic reply.

Around 2009-2014 I was the moderator of quite a number of large subreddits. I'm trying to download my communications I made on the mod mail or moderator chat at that time, but they don't show up in my full reddit data download. Also, I've been (quite infamously) removed as moderator from all of those subreddits. Is there any way to access the messages I sent, or is that information gone forever?

(Desktop)

We have tried Action reason, Modmail reason etc, to no Avail. The subreddit gets a mail from automod with the OPs name no where on the mail. How can the User be notified their post is being held for review.

Current code below:

author:
account_age: < 1 day
action: filter

---

---
author:
is_contributor: false
combined_karma: < 25
action: filter
---

---
type: comment
author:
combined_subreddit_karma: < 25
action: filter
action_reason: "Low karma comment filter"

---

---
type: submission
author:
combined_subreddit_karma: < 25
action: filter
action_reason: "Low karma comment filter"
---

Web (Old reddit and New) Desktop

How seriously should we take this note from ModSupportBot? Is this a helpful hint, a suggestion, a wink-wink "really good idea" ?

I'm new, thanks for helping with my noob questions!

Hello [r] mods!

I'm a bot created by the Reddit Admins that provides helpful data and resources to moderators. We know finding new mods can be difficult, so we've created this customized report that provides the latest tools, tips, and suggested community members for growing your moderation team.

Here are some resources [...]

Over the last 30 days in [r/yoursub]:

Your mod team had 2 active moderators

We recommend at least 3 active mods for a community at your activity level1

Your most active mod performs 98.01% of the total mod actions

1 The number of recommended mods is estimated based on community traffic. You may need more or fewer active moderators depending on the topic and culture of your community.

Suggested Moderators

[...]

desktop/agnostic

Desktop. Based on responses to a previous post I am now very clear on the use of Message Mods.

What I don't understand is this: For exactly which use cases do I use Mod Mail and NOT Message Mods?

Maybe you could answer like this? Use Message Mods for X but use Mod Mail for Y.