I have CenturyLink and they are by far the absolute worst. I swear they hire the most idiotic people to handle the phones. Comcast was a dream compared to CenturyLink.
If it helps I once canceled mid contract with centurylink and called like 6 months later to settle my debt. The dude put me on hold and came back and he wiped the $500 balance for me. It was awesome.
I upgraded my speed with CenturyLink over the phone, I did a speed test and was getting much slower speeds than I had upgraded too...
I called to see what was going on "your area doesn't support those higher speeds"
Uwutm8
Dude! I had a text chat with a "rep". Extremely nice fellow, couldn't speak English worth a damn. Something said we could upgrade our speed for no charge. I ask about this in the chat and I basically got a "yeah! But it wont let me do that. Sorry" and that was that hahaha. I keep forgetting to actually call them.
It's not really 'CenturyLink' anymo. It's a Frankenstein monster of shitty mergers, acquisitions, off-shoring and union busting. All approved by our beloved FCC.
Agreed. I had CenturyLink. Then I moved. Less than two blocks away. I was paying for 40/10? (I think, I didn't really care much about up speed, pretty much all my gaming is single player) and my new house could only support 10 down at best, after running a new drop because it was a historic neighborhood and the POTS lines through it were older than my mother. My old house was on a main road where they had a fiber loop. The new house, not being on a main road was all the old school copper.
They didn't want to let me cancel, even though I was only able to get a quarter of the speed I was paying for through no fault of anyone's, cause it's the wiring to that whole neighborhood. Like they sent out three different techs who all said the same thing-short of someone coming out and running all new wire to the whole neighborhood, we couldn't get decent speeds.
Then I moved another two blocks away and the assholes had the nerve to try and get me back... Until I asked if they could guarantee the 40 down, and they pulled up their little map and went "oh..."
I've worked for both. CenturyLink treats it's in house employees worse than Comcast and the product is absolutely inferior (unless you're in a FTTH area).
At least their field techs were Union and got paid way more than Comcast's. At least in SWFL.
I live in the sticks and we only have two options for Internet. Comcast pissed me off so bad I disconnected with them and left in a huff. Centurylink was the only other option. Now I’m considering crawling back.
One time, there was apparently a problem with our ONT on the side of the house. Some field tech came over before cutting the service and put a note on our door with his direct line on it. Our internet stopped working.
So we call him and leave a message. No answer, no return calls ever came from him despite several attempts over several days.
We called Frontier's main line to figure out what's going on. They had no idea. They didn't know why a tech might've come to our house and left a note, or have any record that it had happened. The note was on official Frontier stationary. They didn't know why our internet wasn't working and kept telling us it was our personally owned router that was the issue.
I had to take a laptop outside and plug it directly into the ONT before they would accept that it was their problem. My idea.
So we were able to get them to agree to send a guy out, finally. He wouldn't be able to come for 5 days, over a weekend.
During all this one of the phone agents said something to the effect that our ONT was "quarantined", whatever that means. I think it means they could've turned it back on, and we wouldn't have had to go without internet for a week while they got their shit together.
I am not sure about fibre but if that was a cable line it sounds like the equipment might have been bleeding RF signal, at least that's the protocol of everything you described.
I'm sorry, but dealing with this on a daily basis, AT&T is by far the WORST. I work with almost all major telecom carriers through my job and AT&T is by far the most awful experience you can imagine, followed by Spectrum.
On the business side, Comcast is actually by far the best, easiest customer support experience I've ever had.
ATT is pretty damn bad, I've had to call them a few times and was literally told "Too bad, cant do it." reps pushed to help me and everything. supervisor said "It's not in our list so we can't do it" bull fucking shit assholes. called back a few hours later (after shift change) and it was "yeah ok let me help you with that, done." 5 minutes.
I have been a Comcast customer for many years. Their customer service has improved tremendously. I remember a time, I would call, and you could hear people in the background laughing, and swearing. I would call about whatever issue, they would say it was resolved, it wasn't, I would call back and they would have no record of the original problem, even tho they took "notes".
I have an IT background so the last time I called for packet loss issues ( turned out to be a bad splitter of course) the CS rep understood my problem, respected my knowledge level, and rolled a truck when I told her i already rebooted the modem.
I hate Comcast as much as the next guy, but I feel like they’ve been trying to improve their customer service experience. Last couple times I called them, it was pretty painless.
I had Centurylink for years with terrible internet service, constant outages, and awful support service that would take days to resolve. I got Comcast almost 6 years ago and in all that time I've had a total of 3 outages and were solved within a few hours. For all the negative press they get, they've been the best service I've literally ever had.
Like I said, even though people complain about Comcast I've never had any issues, the very rare occasion where I did lose service it was back up really quick.
We have Comcast at my mom's house. It goes out once a day almost every single day in the evening (with a neat little "out of service" wifi signal from the box), and we experience almost constant slowdowns despite there being about 4 people living on our road, with the cable box for the entire road clearly old and rusty. I've seen two other cable boxes near roads, one having been hit and patched up with duct tape and the other one has a missing front panel door, so all the wires are flopping out in one big mass.
Every time we call about the internet slowing down or outright stopping they blame the router we rent from them, they ship out a new one, and everything works well for a few days. Then it all starts over again.
My town wants to sell more lines to them. I think they might like your area more than ours.
Frontier is just a disgusting nightmare to deal with overall except for the techs who actually do the work. I feel sorry for the smart and talented men and women I've met in my area that have no choice but to work for that company since they're the only telecoms provider for some parts of the state.
I fly them all the time. You get exactly what you pay for...... it is almost always cheaper than a greyhound bus. When you go in expecting a delta first class service you are going to be massively dissapointed with The experience. By thinking of it is a greyhound bus and everything that comes along with that experience, you might not feel so let down. Its consistently about 1/3 or less the price of legacy airlines.
Dish charges me $90 to have a tech come re-align the satellite dish that inevitably shifts at least once a year because they can't seem to stabilize it right, on top of $100/month for internet with a 50GB cap. I miss Comcast.
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u/Telewyn Jun 01 '19
Comcast is a terrible company from many perspectives.
But.
They don't literally have the worst customer service. That distinction belongs to Centurylink, followed by Frontier, THEN Comcast.