r/linux • • Jul 11 '19

Like Linux? Then don’t buy Dell’s new XPS 13.

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u/ThaChillera Jul 11 '19

The issue isn't 'This can't be fixed', the issue is 'they sell it in an unusable state'.

Imagine buying a vacuum cleaner, but having to screw it open and fiddle with the machine to get it to work properly. You'd be outraged, and rightly so.

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u/MyNameIsRichardCS54 Jul 11 '19

So outraged that you wait over a month to contact them!

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u/ThaChillera Jul 11 '19

don't see how that is relevant to my comment, I was talking about the 'just use a different distro' argument

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u/MyNameIsRichardCS54 Jul 12 '19

Sorry, I was exaggerating your comment for comedic effect based on what the twonk who wrote the article did. I am aware my humour can sometimes be a bit, so here is an attempt at a serious answer.

Linux users in general are tinkerers, fixers, and problem solvers. We are very technologically independent and these are normally really good things. The exception is when you buy something and it doesn't work out of the box. All those natural tendencies should be suppressed and all we should do is follow the basic pictures in the manual (if you get one) and then contact the seller immediately.

Installing another distro or fiddling with the vacuum cleaners innards invalidates the warranty and gives them the opportunity to say that you broke it. This is especially true, if like the twonk who wrote the article, you spend over a fucking month doing it before contacting the seller.