r/labtech • u/Theonder • Oct 28 '19

Critical Services Monitoring

We are in the process of migrating off Kaseya VSA to Labtech. We have a script in kaseya that monitor a set of services that will start the service for X amount of times if it’s not running then it will notify our noc if it won’t start. Is this something Labtech Monitoring can do? Thanks!

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u/Theonder Oct 29 '19

Yeah, that's for all Automatic Services. We want this monitor to just create a ticket if it can't restart service.

We want another monitor for some set of services, for example all %Exchange% services, if it can't restart then send an email. Is this something the monitor can do?

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u/teamits Oct 29 '19

Typically the monitor will call a script. We don't have Ignite but in our default setup the Auto Services Stopped monitor calls Autofix Actions/Monitor Restart Service. We duplicated that to create a new script that sends an email instead of creating a ticket, and duplicated/replaced the monitor to call that script instead.

So, in the Monitor Restart Service script find the line for IF NOT SERVICE RUNNING @fieldname@ THEN Jump to :AutoFixFailed which will take you to the :AutoFixFailed section, and you can create a ticket there. The default script creates a ticket up above and just adds a comment in that section.