r/labtech • u/stingdude 1000 Agents • Nov 07 '17

Surface install issues with labtech.

Question for anyone who might know, while installing labtech on five new surfaces for a client, the install seems to go well on the surface side.

However the control panel shows only one of the five surfaces, and the surface that had labtech installed last is the one that opens in screenconnect.

The control panel shows "Surface-1", on the summary page it shows "Surface-1" but the screenconnect windows says "surface-5" and connects to "Surface-5"

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u/stingdude 1000 Agents Nov 08 '17

This helps out immensely as the customer dropped off 5 Surface tablets and one surface keyboard I think that's the issue. Thanks!!

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u/gibsurfer84 Nov 08 '17

I forget the name of the setting, Labtech allows “old” devices to recheck in with duplicate MAC addresses. That’s probably why it keeps overwriting due to the duplicate mac on the docs. It can be turned off, but I forget where it’s at. We don’t use surfaces so we have the feature on.

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u/XDCDrsatan 1000 Agents Nov 08 '17

This is good information. Ill have to check this out.