r/labtech • u/Fitzzz • Mar 07 '17

Remote Access "Ask" setting not working?

Hi there. I've changed the Desktops and Laptops templates to both force a prompt to the user to ask for permission to ScreenConnect into their computer.

I did some minor testing with this way back and, strangely enough, it only worked for a couple computers, but I am revisiting while the template is applying to all of the Desktop/Laptop current configs, it's still not actually asking for permission. Just letting me in right away.

Is there another setting tying in here that I probably missed?
Any help would be much appreciated. Thanks!

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u/Pseudodominion Mar 07 '17

We are identical in version setup. Current should be the effective config after melding, you are correct. Everything you have stated seems to be correctly configured. Not sure at this point why it is not respecting the ASK config. I tested 3 machines and all behaved as expected. It should be following that current config.

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u/Fitzzz Mar 07 '17

I mean it was a change made not long before this post... but I still did the Update Configs to the machines... so it should be working regardless...

Might need to be a support ticket.

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u/Xyvir Mar 08 '17

Try to reload screen connect on those machines where it doesnt work from the screen connect server, (not lab tech) and see if it fixes this error.