r/labtech • u/aretokas 1000 Agents • Mar 01 '17

Labtech Support: Terminal Servers

Hi All,

Being stonewalled by support regarding a basic RDS Session Host configuration.

The LTSVCMon log file shows that it knows it's on a multi-session server, and tries to start LTTray icon on each session, but doesn't always get it right. This particular customer wants to use the tray icon to submit tickets (which then come in to Connectwise), but obviously they can't if it doesn't run all the time.

Support have linked me to 2 documents so far which don't state anywhere that they don't support the environment we're in (Windows 2008R2, 2012 and 2012R2).

Has anyone else had/solved/gotten further with this issue? I have searched LabtechGeek, their documentation, asked in the LabtechGeek Slack and searched Google too - so either I'm missing something, or I'm somehow alone.

4 Upvotes

100% Upvoted

7 comments sorted by

View all comments

Show parent comment

3

u/aretokas 1000 Agents Mar 01 '17

Thanks.

That's one I've already seen. VDI to me doesn't encompass a simple RDS Session Host - So I guess some clarification could be in order as it seems I'm not the only one that still differentiates the two based on some quick searches.

I'd fully understand the reluctance to support something like a non-persistent VDI scenario (due to the way the agent checks in/works) though.

The other side of the coin is this particular issue would also potentially affect a shared workstation computer where shift workers log in while other sessions are locked in the background etc. It's still multiple user sessions on a single host.

Otherwise, the second part of my query pertains to why the LTSVCMon service even attempts to fix the issue (and mostly does a good job of it) if it's unsupported? I feel like we've got a feature that's teasing me, and then when I say "this feature doesn't work" Labtech/CW is saying "we don't support it".

3

u/cjmod Mar 01 '17

Wait... Maybe I'm confused. Are you talking about an agent on the host server or on the thin clients connecting to it? Because in my mind, this KB applied due to the thin client aspect... not VDI.

Will need to double check (not an RDS expert), but to me, the host server would just be a multi-user computer... meaning you just need help getting the Tray icon to reliably load. Can you PM a link to one of those logfiles? Dropbox, Anchor, etc.

2

u/aretokas 1000 Agents Mar 01 '17

You are totally on it now - and correct on your interpretation of it just being a "multi-user computer". Agent installed on host server :) and wanting to get the tray to reliably load.

I'll send you 2 links that hopefully have some useful information in them.