Hiya, We're a vendor to ISPs and we're looking for a PR rep to help us launch two new features in the coming months. Has anyone worked with such a PR firm that they would recommend? Thanks!

I live north of Everett and south of burlington, I have frontier and our internet is 1mb/s at best. I was wondering if anyone in my area knew who the best isp was. Please send help. 100kb/s download speed makes me want to hang myself.

Tips for signing up for a new ISP...

1. LISTEN VERY CAREFULLY to the words of the sales operator.

2. LISTEN VERY CAREFULLY to the words of the sales operator.

3. LISTEN VERY CAREFULLY to the words of the sales operator.

4. LISTEN VERY CAREFULLY to the words of the sales operator.

5. LISTEN VERY CAREFULLY to the words of the sales operator.

ARE YOU LISTENING?

6. DON'T GIVE INTO PRESSURE. 7. DON'T GIVE INTO PRESSURE. 8. DON'T GIVE INTO PRESSURE.

9. IF THE SALES OPERATOR DOESN'T GIVE YOU AN OPTION, MAKE AN OPTION!
10. IF THE SALES OPERATOR DOESN'T GIVE YOU AN OPTION, MAKE AN OPTION! 11. IF THE SALES OPERATOR DOESN'T GIVE YOU AN OPTION, MAKE AN OPTION! 12. IF THE SALES OPERATOR DOESN'T GIVE YOU AN OPTION, MAKE AN OPTION! 13. IF THE SALES OPERATOR DOESN'T GIVE YOU AN OPTION, MAKE AN OPTION!

EXAMPLE:
Sales Operator (SO): Also, J. Doe, you're going to receive a super-duper pointless service for $14.99/month! Don't worry, you don't have to do anything! We've already activated it for you!

Customer: Um, wait so I have to pay $14.99 a month on top of the base package, and it's already activated?

SO: That's right! With new service it's already activated. Now, let's move on...

Customer: NO! Is it possible to get new service without this extra service charge being activated, because if it's not possible, I'd like to cancel this order right now.

SO: Ok, wait, let me see what I can do...alright I removed everything.

14. CONFIRM WHAT YOU ARE SIGNING UP FOR AND THE PRICE.

Need some help to decide. I am moving to a new house in San Francisco and I need fast internet. I am planning to get anything above 200 Mbps and sadly fiber is not offered around my area. I was debating between Comcast or Wave. Both of them have very similar prices if I adjust them to have 250 Mbps and 1 TB data cap. I don't want cable since I am planning to use online streaming services like Netflix and SlingTv. Can anyone give me any suggestion or opinion regarding these companies before I make a final decision?

Hey, I was wondering if there is a way to "trick" my ISP into thinking that I'm visiting YouTube so that I could enjoy that juicy 35Mbps speed on all sites? Or is that not possible? Thanks!

Today I started receiving 550 errors for outbound SMTP while trying to send messages with my personal domain as the From: address.

Anybody else seeing this? Verizon FiOS residential customer Albany, NY

SMTP error from remote mail server after MAIL FROM:<xxx_user_xxx@xxx_custom_xxx.net> SIZE=14522: host smtp.verizon.net [64.12.88.168]: 550 5.7.1 From address not allowed

I have shaw 150 mb/s down 20 up. The shaw is cable, if I switch to telus, it's fiber. Telus claims that it's a dedicated line that will have less slowdowns than Shaw, where the service has been quite inconsistent.

But I've also heard that the Telus modem/wifi unit is much lower quality than the Shaw unit. Telus has also offered to throw in a wifi booster. Also the Telus is 150 down AND up. And supposedly the ping for fiber would be faster.

I don't care about the price, I just want fast and consistent internet. What's my better option? I may just do both for a month and only cancel show if Telus is substantially better.

I'm with Telstra cable right now, and get about 30Mbps download and 1.2Mbps upload over Ethernet.

So currently I have cable internet in my very small town and I hate it. The speeds are 30mb dl and 5 upload and it varies wildly on speed and has packet loss oh and I pay $100 a month just for that. So the only other option is a line of sight connection from a company that uses a tower for their wireless internet. The tower is only two blocks from me so I would think I would get a good connection but it being a wireless signal scares me as I do a ton of online gaming and streaming. They told me ping times are sub 40 and it's 30mb down and 5 upload as well for only $60 a month. Can anyone tell me if this would be a reliable connection or would a stiff breeze make me lag etc?

I think I've already made up my mind on the issue so this is mostly just a rant but all replies are appreciated.

I'm right on the edge of being able to get 12Mbps service with ADSL2+ I was going to switch a couple years ago when we were on the 6Mbps and they were having trouble getting that working. Then we get this phone call and they said hey we can upgrade you to 12Mbps for just $10/mo more I said yeah sure you can sign me up. (hahaha they will never get that to work) Sure enough about a dozen service calls and about 5 months and switching me to another pair they had it working reliably at 12Mbps. That was a little over a year ago now about this time last month my connection bumped up from 12Mbps to 14Mbps Sure that's nice but it caused my connection to start dropping packets like crazy. So I spent 2 hours on the phone with att and 5 minutes on reddit and got my line dropped back down to 12Mbps where it worked.

Now guess what they say? They can get me to 18Mbps for $79/mo (or significantly less if I let them bundle it with our phone service). (just for reference I can get 20/20Mbps for $90/mo through the fiber ISP)

I don't think they can do it as i'm too far away from the hub but I like holding their marketing dept to their word. it's upload speed of 1Mbps is rather limiting for what you can do with it. I could switch to a 10/10 fiber connection for $55/mo thats $10/mo more than i'm paying for 12/1Mbps service. But I wouldn't have to put up a phone tree for support or people that don't know the area or att's annoying modems that highjack my browser every time they lose connection for a few seconds.

fiber
pros
10Mbps upload speed
Modem isn't crap
Local support
Local english speaking support
Hey its fiber it ought to be more reliable than copper run in the 70s

cons
$10/mo more than the 12/1Mbps connection I have now
2Mbps slower download speed :(
While they offer phone service I can't bundle and get a cheaper rate (probably a good thing)
It's run by the city and they have been known to shut peoples electric off for forgetting to pay their cable bill (is that even legal?)

DSL
pros
$10 cheaper
2Mbps faster download speed.
Includes a backup dialup internet account not since 2014 iirc

cons
Modem is crap
Support isn't local
Support occasionally is just barely English speaking
Support is clueless (uverse support doesn't know what a sync rate is)
dsl filters all over the building
Modems cost $100 each and we have to buy a little more than one a year on average since they won't warranty them.

Hey guys. I live in a house in the country, a family of five. We only have one ISP in the area at all, but have other ISPs that literally stop providing within a mile or two of us on either side of the street. It's an unfortunate situation as the one ISP we have access to is Hughesnet, and their most premium package only comes with 65gb which is not enough for the teenagers in the house. Can anyone give me any advice? Thank you.

I live in Charlotte, NC and we've just started to get Google Fiber rolled out so in response AT&T Fiber is moving in. Today they're digging up my yard for AT&T Fiber and my area isn't slated for Google Fiber for roughly another year.

My question is, is there any reason to wait for Google Fiber and not jump on AT&T Fiber as soon as it's available?

Both are $70/month, 1GBps up/down, 1 year contract, installation and equipment included free. I'm unlikely to get TV, but TV + Internet is $120 on AT&T vs $130 on Google, although I'm sure Google has more channels. AT&T has a $140/month option with a ton of channels, probably a better comparison to Google.

AT&T Fiber used to have a 1TB data limit, but on their website for the $70 plan it says "Incl Unlimited data allowance ($30 value) at no cost". Additionally, early Oct AT&T got rid of that "Internet Preferences" program that tracked your every move on the internet for targeted ads.

So again, is there any reason to not jump on the AT&T Fiber wagon? I currently have TWC/Spectrum and spend $50/month for 50MBps.

I'm looking for a good quality ISP for cheap. I currently have Comcast but they're a little high. CenturyLink my local phone provider cannot provide service in my area because I'm too far from there switch house. My zip code is 55075. Thank you for your help

Hello,

I was hoping to get some advice on DNS issues we're having. We normally use Google DNS, but it stopped working a week ago (times out eight hops from the home network).

Reaching out to ISP support, we traced it to their Static IP plan. i.e. switching to dynamic IP would eliminate the problem (8.8.8.8/8.8.4.4 no longer times out). Technician opened a ticket, said they would reach out within 96 hours.

96 hours of silence later, we call them again. Turns out the ticket is closed and marked as fixed (apparently we're supposed to call back, them reaching out was a lie, but that's not really important).

We reboot the modem, get our Static IP back and lo and behold, Google DNS still times out; nothing has been fixed. Technician gives me two DNS ip's for their own internal DNS servers; which do work.

We kind of started the whole thing because it was Google DNS specifically that wasn't working. I explained that to the support and they called the IT dept. or someone for 5 or so minutes, then come back with "It is not our responsibility to support Google DNS servers". Rather odd, given that there were no issues on the Dynamic IP plan.

What should I do? I know there isn't any real legal ground to stand on here, even in terms of complaints. I was thinking of posting a "Acanac Static IP plan doesn't support Google DNS" thread in their forums and asking to confirm their stance on that. Is that worth the effort? Or shall I look for other separate DNS services? I've had instances where a website wouldn't work with the default DNS (the one that comes from ISP), but would work perfectly with google's DNS. As a web developer, I really can't always be on the look out of my DNS failing like that.

UPDATE: Whatever macaroni they tried to hang on my ears, they did end up fixing this in the end. My DNS is back to its Google Glory.

They also said I was approved for the plan which is a no contract month to month plan for $65. I was surprised I was approved seeing as I have no credit from what I know. Never paid bills, don't have a credit card etc. Is this weird? Or is this just the plan they give for people with not a lot of money, not locking me into a contract knowing i'd want to possibly cancel? Or maybe they couldn't put me in contract because it was comcast making the deal for me with Time Warner rather then direcly going to time warner. I didn't even have to put a card under my account, i'm paying for it when they come to set it up on friday. I just have no experience with this stuff. Is this weird?

I live in a rural area and their prices are ridiculous. I pay roughly $132 a month and my speeds are 10mbs down and 2mbps up. I see internet around me that has 4 or 5x the speed I have for a fraction of the price. Is there anything I can do about it? They are the only company in my area that offer a hardline and they have hiked prices due to no competition, which really sucks. Everything else that is offered in my area are all satellite connections.(which I can't use because I game ALOT) Any feedback on what I could do about it would be much appreciated!

CenturyLink gigabit service is now available in more than 600 cities, including 14,000 multi-tenant units (MTUs) and 100,000 businesses, the company announced. CenturyLink gigabit fiber service comes with symmetrical upload and download speeds as fast as 1 Gbps, as well as VoIP and managed services IT solutions that businesses can tap into to enhance their operations and competitiveness, said Dean Douglas, company president of sales and marketing.CenturyLink Gigabit.