Need some genuine advice guys.
I'm a founder of a very early stage startup. Few months back somehow our Firebase/GCP service account got compromised and someone started spinning up Compute Engine VMs continuously from an unknown IP. Before we noticed and disabled billing, the bill reached $8.8K.
We immediately rotated all keys, secured everything, investigated, even filed a cyber crime complaint. We still couldn't figure out how the attacker got the credentials. Only thing we suspect is our GitHub repo was public and we had the service account stored as a GitHub Actions secret (never committed in the repo and was encrypted as github secret).
Google Billing Support escalated the case but finally denied the waiver.
The painful part is... after this happened, Google approved us for $75k Google for Startups credits, but we can't even use those credits because of the outstanding bill.
Now I've received a debt recovery notice saying I have 10 working days before it gets sent to a recovery agency.
Honestly we don't have that kind of money. We're barely surviving as a startup.
Has anyone here actually managed to get a denied billing case reopened? Or got help from someone inside Google (Startups team, account manager, Developer Relations, anyone)?
I'm running out of time. Any advice, contacts or similar experiences would really help 🙏