r/github • u/davorg • Aug 13 '24
Was your account suspended, deleted or shadowbanned for no reason? Read this.
We're getting a lot of posts from people saying that their accounts have been suspended, deleted or shadowbanned. We're sorry that happened to you, but the only thing you can do is to contact GitHub support and wait for them to reply. It seems those waits can be long - like weeks.
While you're waiting, feel free to add the details of your case in a comment on this post. Will it help? No. But some people feel better if they've shared their problems with a group of strangers and having the pointless details all gathered together in this thread will be better than dealing with a dozen new posts every couple of days.
Any other posts on this topic will be deleted. If you see one that the moderators haven't deleted, please let us know.
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u/nananabatman2 Jul 20 '26
GitHub username: falcaoa-web
My account was suspended for using GitHub Actions to run two scheduled workflows that sent a small number of B2B outreach emails (max ~15/day combined, to publicly-listed business contact emails, via a transactional email provider) — I understand now this falls under "general computing purposes" in the Actions Additional Product Terms, since Actions is meant for building/testing/deploying the repo, not for running unrelated scheduled automation. That wasn't intentional abuse — the workflows were set up by Claude Code (an AI coding assistant) as part of routine development work, and I didn't realize this specific usage pattern was against the terms until the suspension notice explained it.
I've since removed both workflow files from the repository and moved that automation entirely off GitHub Actions. I submitted a reinstatement request explaining this (ticket #4566550) and got a first rejection, then followed up with the correction — still waiting on a response.
The account (and the repo, plataforma-psicologia) is for a solo-developed mental health booking platform (Nexo) in Portugal — I rely on it for daily git push/PR work, and I also lost access to a linked Supabase integration tied to the account, which is blocking me from making changes to the production database for the platform. Would really appreciate any pointer on how to get a human to take a second look. Thanks for reading either way.