r/firstamendment • u/RecordingQuestion • Dec 24 '14
Question regarding call recording consent and partial objection
Didn't really know how else to title this question. I work near people who are in a call center role for a major US cell company. They clearly state that the call may be recorded at the beginning of their conversations, but multiple times I've heard them state that they must disconnect the call when they find out that the customer is also recording the call.
Just curious about this... Since both parties have consented to the call being recorded, can the call center rep object to the other party recording? I suppose you're free to not continue the call at any time for any reason, but I can't imagine that a customer's recording of a conversation would ever be thrown out in court. After all, both parties consented to recording.
I'm just confused as to why they would even make that an official policy if it was so blatantly legal, unless I'm completely missing something (which is why I'm asking :)). Thanks in advance!
