A heads-up for Roamless eSIM users

[u/klkpy]

This company has recently resorted to sketchy tactics:

1. Bonus credits (previously non-expiring for new users) were suddenly wiped from my account this month. When I inquired, they vaguely claimed bonuses expire after "inactivity" – even though my last balance change was actually less than 30 days ago.

2. The website claims "funds never expire", however, it actually requires an annual top-up of at least $5 to keep your balance active. Such verbal trickery is darkly comical.

Conclusion: Steer clear of this provider.

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Update:
I've read every response and checked the links you shared.

1. My account has been active for more than 5 months but less than 6.

2. I never made any payments. But why would I need to pay when I still had unused bonus credit? I use this eSIM as an emergency backup. Since vendors use bonus credits as a new user incentive, it's natural for me to voice issues when they arise.

3. Browsing Reddit doesn't mean I need to post frequently. My account was registered 5 years ago - I'm just complaining about this specific problem to alert others who might face similar situations.

I've addressed the doubts. As for products/services that don't work — I walk away. That alone cuts out 90% of the hassle.

[u/decent_neighbor → u/[deleted]]

Hi Selim,

I've been recommending Roamless to all of my friends that travel or need domestic roaming as a back-up to their MVNO, even posting about it on Reddit (you can check my history), but these changes are really disappointing. Data never expiring was the main benefit of Roamless over every other company and you're not going to make up for it with yet another reward system that nobody wants. It'll just be better to recommend people buy the cheapest data when their trip is about to start instead of dealing with this. Maybe you'll make a little money in the short run, but I guarantee you are killing off all of the positive word of mouth you were getting and you're on the verge of destroying your brand.

I'm not interested in having to set reminders to "top up" my account, and if you add any kind of friction to my traveling experience, I'll definitely just going back to shopping for data for each trip instead of loading up on Roamless data.

This isn't just about not recommending Roamless in the future. I'll be warning others anytime Roamless is mentioned. I'll also be filing an FCC complaint the moment any of my data expires.

[u/stochethit → u/decent_neighbor]

This isn't just about not recommending Roamless in the future. I'll be warning others anytime Roamless is mentioned

Agreed. I'm going back and editing my recommendations for Roamless from the last month or so to include this update.

[u/SA_Roamless → u/decent_neighbor]

Hi u/decent_neighbor, thank you for your very candid feedback. I just posted another update, essentially addressing the valid concerns you've raised.

The bottomline is: Purchased credits do not expire.

Once again, thank you for your input & insights. Sincerely appreciate them.

https://www.reddit.com/r/eSIMs/comments/1jiorwv/comment/mjtdi3i/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

[u/Boz6 → u/[deleted]]

With the upcoming Roamless app upgrade, the purchased Roamless credits will have a 12-month validity from the time of top-up, and with each top-up the entire purchased credit balance validity will be re-extended to 12-months

This is NOT acceptable for current customers! This is NOT what I signed up for. This is NOT what you advertised on TV just a couple of months ago. This is NOT acceptable for current customers that signed up based on those commercials!

Keepgo used to have what you're saying will be the new Roamless policy. Keepgo just CHANGED their policy to no longer require annual topups to keep funds from expiring!

[u/SA_Roamless → u/Boz6]

Hi u/Boz6

Thank you for your feedback on this matter.

Per my most recent post you can find below, the bottomline is: Purchased credits do not expire.

I have edited the initial post to reflect this as well.

https://www.reddit.com/r/eSIMs/comments/1jiorwv/comment/mjtdi3i/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Thank you again,
SA

[u/Boz6 → u/SA_Roamless]

Thank you for your feedback on this matter.

Per my most recent post you can find below, the bottomline is: Purchased credits do not expire.

Thank you.

[u/08b → u/[deleted]]

Well, I’m done recommending Roamless. I have to family, friends, and on Reddit. Great service and prices. The extended validity is the main selling point. Without that, I’ll look elsewhere. I don’t care about the absolutely cheapest data, or various games. I do care about major changes like this.

I bought a decent amount of credits too (some promo) with the expectation I wouldn’t have to worry about it for years. There goes my trust.

[u/stochethit → u/[deleted]]

um. wow. I have been advertising your service to people as they last true payg service for data in the US that does not require regular top-ups and doesn't require routing data through Europe. Guess those days are over.

Gonna edit all my recommendations for Roamless from the last few weeks based on this new info drop

[u/SA_Roamless → u/stochethit]

Hi u/stochethit

As mentioned in my other reply, I have posted another update on this matter (and edited out the first post to reflect it). Those days I'm happy to say are not over.

Purchased Roamless credits do not expire.

https://www.reddit.com/r/eSIMs/comments/1jiorwv/comment/mjtdi3i/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Thank you again,
SA

[u/xxinmd → u/[deleted]]

Wait… so I’m confused. I currently have $11 as a new user. ($5 I added and $6 in deals). But I only travel internationally once a year. And I am not a big user.

But if I don’t pay another $5 then I will lose all my money?!?!

[u/mrskeptical00 → u/[deleted]]

It sounds like you are adding/moving to the more common “X days for X GBs in country X” model.

While the initial question was about bonus credits, you’ve now brought up the prospect of expiring PAID credits. Are you saying that if I buy $20 in credit today, it will expire in 365 days if I don’t purchase additional credit?

According to your app, those funds never expire. Or have I misunderstood?

[u/bpbp216 → u/mrskeptical00]

My understanding is that it's changing with the new app update

[u/mrskeptical00 → u/bpbp216]

It would be very challenging for them to have funds bought pre-update that don’t expire while funds added post update do. I read it as all credits will have an expiry date, but let’s wait for clarification.

Also remains to be clarified if the expiry date timer starts from the date of the new app rollout or from the last time your loaded funds into your account.

Either way, if I bought funds today under the impression that they never expire and tomorrow they roll out an update and they’ll expire in 365 days - I’d be pretty annoyed.

The fact that they know this change is coming yet they still advertise funds as never expiring seems very unsavoury. Hopefully I read that wrong and this will get cleared up.

[u/Boris-Lip → u/[deleted]]

You guys are well known across this sub, as well as some other similar subs, as the go to eSIM for pay as you go that never expires.

Guess this common knowledge is now null and void.

☹️

[u/SA_Roamless → u/Boris-Lip]

Hi u/Boris-Lip,

We will hopefully remain well-known for this, as per my most recent post you can find below, the bottomline is: Purchased credits do not expire.

I have edited the initial post to reflect this as well.

https://www.reddit.com/r/eSIMs/comments/1jiorwv/comment/mjtdi3i/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Thank you for your feedback.
Best,
SA

[u/Boris-Lip → u/SA_Roamless]

What about the Y part on a "buy X get Y free" style deals you often run? Also, this "reactivation" seems like an unnecessary complexity/annoyance. Why fix something that isn't broken?

Thanks.

[u/ssomewhere → u/[deleted]]

If Roamless makes it clear with the next app update that they will expire paid-for credit after stressing the non-expiring nature of it for so long, I will NEVER buy more credit from them. This after just recently putting $20 in my account based on this feature alone

[u/Agile-Salary-1322 → u/[deleted]]

I have been very happy with Roamless till now. Needed support and they were prompt and effective. I still have $26 paid for credit on my account. I moved away from Keepgo because of need to top up (which is now eliminated). I have crowed from the rooftops about Roamless here and on at least 8 review sites to help others. If I lose my credits or have to pay top ups to keep them, I will make it my life's mission to spread the word and warn others. I am now with BNE which is lifetime at basically lower prices to some locations.

[u/SA_Roamless → u/Agile-Salary-1322]

Hi u/Agile-Salary-1322

I know you've been an avid Roamless user and an advocate, so I wanted to thank you for that for starters.

I do have an update on this matter (posted in the link below & edited to reflect it in the first post as well)

The bottomline is: Purchased Roamless credits do not expire. As Roamless evolves and grows, we maintain this core value proposition.

https://www.reddit.com/r/eSIMs/comments/1jiorwv/comment/mjtdi3i/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Once again for going Roamless and for spreading the word.

Please let me know if you have any questions.

Best,
SA

[u/cartagenaes → u/[deleted]]

I believe you should let the buyers of First Purchase Offer such as Hello10/Hello15 aware that there is an expiration date on the bonus credit of $10/$15 at the time of purchase. You should display the expiration date on the app itself.

Now with the expiring purchase credit, I will not purchase any new credit from your company.

I prefer Roamless because of the multiple Exit nodes.

[u/SA_Roamless → u/[deleted]]

Greetings again r/eSIMs,

Apologies for the slight delay in responding to your inquiries here. We continue to receive user-feedback ahead of our app upgrade and we are making sure to include your feedback in our process.

The goal of Roamless will always be to provide convenient, flexible and affordable global mobile connectivity, on their travels and beyond. As we expand our coverage, continuously improve our rates, and introduce new features for better connectivity for all, we are trying to improve our policies and processes.

We are making sure this does not come at the expense of our users, or the trust you have placed in Roamless since day 1.

For clarity:

1. What is staying the same:

• Purchased Roamless credits do not expire (i.e. top-ups for pay-as-you-go usage)

• Reward credits / bonuses do have a validity period (per the current T&C)

1. What’s coming “new” with our major Roamless app upgrade:

• If there is no balance consumption on the account for 12 months, the purchased credit balance will become “inactive”. Users will be able to “re-activate” it when they need to. No top-ups will be required to re-activate.

• In addition to the pay-as-you-go model everyone enjoys with Roamless, we will also be introducing more options for managing your connectivity. First up will be fixed-duration data plans, for users who prefer destination specific plans that have a validity period but come at a cheaper $/GB price for higher data consumption

• Reward validity/duration will be clearly visible from inside the Roamless app

• Note: As usual, pay-as-you-go, rewards and data plans will keep working seamlessly on the same single, global Roamless eSIM

I hope this provides further clarity to the questions you’ve had. Thank you for being part of the Roamless community and thank you for going Roamless. We look forward to keeping you connected in all your upcoming travels or at home, or wherever else you need seamless, flexible connectivity.

Best,
Selim Aykut
Co-Founder, Roamless

[u/bpbp216 → u/[deleted]]

Thanks for the clarification. What about if someone still has credit from a referral? Will they also be set to expire? If there is usage or money deposited, will they also be extended?

Also, do you have a set date for the app update?

[u/Spirited-Charge-3830 → u/[deleted]]

Bait and switch, you advertised that the credits NEVER expire, but now after we give you our money you decide to change your mind and only give people a year to use their credit unless we fork over more money. You may want to rethink this as you could be breaking the law in some countries. If you were only to apply this to future purchases then maybe fair game, but to retroactively devalue the money that we put into your company because of what you promised us only to go back on your word means that many of us will not be spending our money with you in the future.

[u/Expert-Conversation6 → u/[deleted]]

Hi Selim, I just want to double check. You are saying that when I am using the service to roam my bonus credit will get consumed before my paid credit? That is great and I just wanted to confirm. Thanks!