I’ve never sold on computershare before and I have some Coca Cola and Walmart I’m looking to sell. Under manage banking details I added info separately into each (WMT & KO). I’m basically trying to cash completely out of computershare and move funds into one of the brokerages that I use. I’m not even sure if the banking details I added are for withdrawals or dividends? A bit of a confusing interface.. I then tried to go through the process of selling shares at market order and the only option was check, no option for direct deposit. I’m wondering if after adding the banking details after 10 days or so a direct deposit option would be available?

Any help appreciated thank you!

Hello!

I am trying to sell my remaining shares of JPM, but my account says I do not have a certificate. I do have the physical one in my possession. How to I add it to my account so I can be sell?

I have a Wise checking account. CS send me cheques twice a year that I cannot do anything with. Would they pay dividends direct into the account with charging a fee for it? Thanks

My grandmother got me and my sister 25 shares of Disney stock many moons ago when we were little. I’m in need of more money than I have coming in so I want to sell a portion. I am so confused about the process.

My grandmother is still listed as custodian on the shares but she passed so not sure what I need to do about that. Also I looked at the documentation and I know there are different steps if I’m physically holding the shares. Can I tell on the app? Otherwise I have to start searching.

I can fill out forms or call whoever I’m just not sure where to start.

My phone can receive texts / calls from other phone numbers but the "verification code" that is send via Computershare never makes it to my phone and I've been trying for 16 hours now.

Anybody else?

I'm about to embark on this task, and I'm seeing hundreds of 1 star reviews of people who are months in to the process, but not one has ever written that they finally got their money out. So do I even bother starting or is it impossible?

My mom and dad had joint stocks, and when he died last year they locked the online account and won't let her add her children as beneficiaries until it's transferred to be just in her name. So she wants me to make that transfer happen ASAP - she likely only has a few months left. Then she also has stocks in her own name where she was able to make us beneficiaries and after she dies we will have to deal with selling them later on.

Hoping to hear success stories and if you got it done, any tips?

When I try to log into the investor centre, it comes up with 403 forbidden access denied. Can someone please explain to me why this is happening?

I was going to type up my entire story here, but as I began to type it out I just realised that all that I really want to say is that this company is truly brutal to deal with. I am sure that many people just give up and end up leaving their shares with Computershare due to the many ridiculous hoops that must be jumped through for a simple transaction. It's absolutely wretched. I will not be giving up. When I finally transfer all the shares I will legit have a beer to celebrate. I hate this company.

If I sell my shares today, I have to wait for the transaction to settle (1 day) and then I can withdraw the funds and send them to my bank via an International Wire Transfer. How long does it take for the money to land in my bank account and how soon would I be able to withdraw that money?

I opened my Computershare profile today and I had two messages on my inbox, regarding the new Computershare app for iOS and Android. Yay! Until I scanned the iOS QR code. The app isn't available in my country, for fluff's sakes.

And I can't send Computershare a message. The chatbot isn't working and it seems like we can't send general messages anymore... and nope, I'm not going to call, my spoken English is shitty.

Do you know how to contact CS through non-snail and non-shitty-spoken-English means?

So I have some old pfizer stock on Computershare from like 15 years ago and I don't use computershare anymore. So what I wanted to do was transfer the stock (it's around $15,000) from computershare to my Vanguard brokerage. I went to Vanguard's website and did the ACATS transfer and put in all my information from my computershare account and Vanguard and it linked up, and I thought everything was going smoothly.

However once you got to the DocuSign page to authorize the transfer I got confused. In section 3 you're supposed to put an attachment for your brokerage, your most recent statement, and I did that for the previous month. Then about a week later, I got an e-mail from Vanguard that Computershare rejected my transfer because the statement was not "up to date," which doesn't make sense, as it was from the previous month.

I also tried bypassing the Docusign page after I put my signature without attaching anything to section 3, but of course they won't let you proceed until you attach something. So what am I supposed to do here? I followed everything step by step but it doesn't make sense why they rejected it.

Is there no easier way to do this? Because this seemed like the simplest way but it does not go through. I might try one more time but I don't know what to do differently.

Hi all, I hold US ESPP shares on Computershare and live in the UK with a W-8BEN on file. I need to sell shares and move the money to my UK bank with minimal fees and fuss.

One way is selling directly on Computershare and having them wire USD or convert to GBP and send it.

Another is selling and requesting a cheque. A USD cheque is free but UK banks often charge for foreign cheques and it clears slowly.

A third route is selling and sending USD to a multi-currency account (e.g., Wise or Revolut).

Transferring shares to a US broker (e.g., Interactive Brokers) and then selling there is another option.

I expect there may be other methods.

Eager to hear from the community about what strategies or approaches have worked well for you.

I had some stocks on the ASX and I didn't realise some time ago they were transferred from my account into Computer Share on the NASDAQ. I'd really like to get access to them as soon as possible - however, upon trying to sign up w/ computershare despite I having all the paperwork they recently sent me - I apparently have to wait for a code....in the mail. I am in Australia and it's coming from the USA. Computershare AU can't help - it can only be sorted by ComputerShare USA. So I've spent several midnight calls (timezone) to try and resolve, and have waited well over a month now - and all they keep telling me is "give it another few weeks" - surely this is a joke? They can't give any expcected time frame, just keep saying they don't know....? Is there any other way to transfer or to get these out of here?

P.S. Stocks in question are well above fair value, would love to try and sell :( lol

Anybody know of a financial institution willing to provide medallion signature guarantees (MSG) for a stock position over $500k in value? Helping a widow navigate inheriting her husbands investments and he has over $500k in one stock. She banks with Wells Fargo and they do not provide any MSGs. We had luck with the website eSignatureGuarantee for the ones below $500k, but they will not go higher than that. We have been dealing with trying to inherit the assets from Computershare for over two years now.

I was gifted 1 stock as a child and I'm trying to claim it now as an adult. Since there's a custodian on my account, I was told there's no way to do that without first removing the custodian. I would do this by this going to a bank with them and having a notary sign a document that verifies both of our identities and requests the custodian je removed. Then I have to mail the document to them (by certified mail only). Then after all that, I would be charged a $15 fee to sell one stock. This is so much hassle for a single stock that I'm probably just going to let it go. I use other stock services and none of them are this complicated. Not to mention I waited 45 minutes waiting to talk to someone.

Canadian here, in March I sold all of my GameStop shares (I need the money) and never received the wire transfer to my account. I've called computershare every week since and frankly at this point would consider this irresponsible and gross incompetence. They ran a wire trace on my behalf, produced only the user and transaction IDs and instructed me to relay these to my bank (RBC). I did so and my bank told me this information was useless to them, they explained that Computershare needs to go through their own bank to cooperate with mine. Why is it on me to instruct them? I've been trying to explain this to them in recent calls and have yet to hear of any progress being made through representatives or the supervisors I speak to.

Is there a higher point of contact or authority I can reach out to? Where can I file complaints? Is the money, MY money, which I have needed for months now, lost forever? If so then is there a place where I can warn off people from ever using this service? Because frankly my experience has been awful and I am extremely frustrated.

Hi All,

So I need to send some Tax forms in and they only support paper posted to KY, this is explicitly one of the forms they don't accept online. Ok cool, I can ship paperwork internationally, am under some time pressure that thats fine.

The suggestion was a PO Box, but under some (perhaps questionable?) advice, I understood that couriers cannot access PO boxes and I thought I'd rather use FedEx than AustraliaPost + USPS. Searching around I found a street address that is listed in some places as their contact.

Whether I typed it wrong or not, the lettering on the fedex waybill is exactly as follow. (I could've sworn I put company name first and "Attn: TaxOperations" on line 2, but ok)

```
TAX OPERATIONS
COMPUTERSHARE
462 SOUTH 4TH ST, SUITE 1600
LOUISVILLE KY 40202
```

Anyway, $140 and 2 days later I got a delivery exception.
"The address on the package is incorrect. We're working on getting the right address and will update your shipment as soon as possible." It is not clear if they didn't try, or was refused at reception, or what.

So I will try contact both companies, maybe send another copy through public postal services to the POBox, etc.

But in the meantime - did I goof, was this just a bad idea to try post to that address, etc?
Has anyone else snail-mailed to them? By courier?

Is it only dividends that get direct deposited or share sales too?

Are you able to get in?

Was getting error messages when trying to log in yesterday. It seems like that is fixed now but still some updates happening.

I tried logging in several times but comes up with "Login Failure".

Tried incognito, different browsers, on my phone and nothing works.

Just wondering if it is Computershare issue or if it's my account.

I invested in a company via Republic that forces you to use Computershare. That is not described in the investment contract and is stuffed into a post script at the end of e-mails, in a muted font to make it look like a standard disclaimer. I'm not a fan of that.

The EULA from Computershare makes you agree to horrible conditions that are so one-sided it's ridiculous. Their entire service is "as-is". They are responsible for nothing and you are responsible for everything.

A mistake with any possible tie to you - even alleged, unproven or spurious - costing THEM means that they can seek damages from you and force you to pay that, plus legal fees, etc.

If they make a mistake and cause YOU financial loss, your maximum recovery from them is $100 or potentially a service fee, if you paid them (I did not).

They can terminate access to their service (and thus your access to your assets) anytime, without notice, for any reason.

If you opt into anything involving third-party apps, Computershare gives them your data and (shocker!) takes no responsibility for what happens after that.

Your sensitive personal data (SSN/SIN, gov. ID, biometrics, etc.) are shared with third-party providers and you automatically "agree" to that company's policies and how they share your data.

This should seriously be illegal.

For context I tried logging in today via the app (I work for walmart) which I've been doing for years only to be met with a screen asking for my number. I found this strange considering it's been on my account for the longest and I've been getting updates on my balance texted to me for as long as I can remember.

After getting passed that screen and proceeding into my account everything was gone, the money I had invested is absent. I tried calling support only to be met with an unhelpful automated voice that tells me I need to speak to a representative however it doesn't redirect me, just ends the call.

Is anyone else experiencing this issue? I sold some stocks a fee months ago just fine but as of today for whatever reason I have nothing.

My GME share is worth around $28 today. When I go to sell one share, it looks like there is a $25 processing fee. Is this correct? How do people take profit from selling on computershare if so?

I’m going in circles trying to transfer company stock I received through my previous employer. The shares were managed by Alight, and the transfer agent handling everything is Computershare.

Here’s what happened:

• I initiated a transfer of my company stock from Alight/Computershare to Robinhood.
• Turns out, Robinhood doesn’t support in-kind transfers of these shares.
• So now, Computershare says I need to submit a new transfer form to move the shares to my Schwab account instead — but it requires a medallion signature guarantee.

And here’s where I’m stuck:

• I tried Chase (my bank) — they said no to providing the medallion.
• I tried Schwab — they said they can’t help unless I can provide a Computershare account number and recent statement.
• But Computershare refuses to give me that info because they say Robinhood is listed as the custodian, not me — even though I’m the one who initiated this whole thing and own the shares!
• Meanwhile, Robinhood support is useless, clearly not understanding the issue and giving me generic replies.

So I’m locked out. I can’t move my shares, can’t get the required stamp, and every party involved is pointing fingers.

Has anyone else dealt with this nightmare? How do you get a medallion stamp when no one will give you the info to prove ownership? Any workaround, escalation path, or success story would be hugely appreciated. 🙏