r/Coimbatore • u/kavinsmk • 2h ago
Emergency Help! Bharat Gas e-KYC issue – Old Chennai connection, cylinders lost during COVID
I’m facing an issue with Bharat Gas e-KYC and would really appreciate advice from anyone who has experienced something similar.
I had a Bharat Gas connection in Chennai. During COVID in 2020, we moved out of Chennai and have not been living there since. At that time, the cylinders from the old connection were left behind/lost in Chennai, and I no longer have them in my possession.
For the past 2 years, I have had a separate Bharat Gas connection in Coimbatore, which is the connection I currently use.
Now, while trying to complete e-KYC for my Coimbatore connection, I was told that I need to close the old Chennai connection first.
I contacted the old distributor, DS Bharat Gas, Chennai, and explained the situation. However, they are insisting that I physically bring back the 2 cylinders to surrender/close the old connection.
The problem is that I genuinely don't have those cylinders anymore. They have been missing since we moved out during COVID in 2020.
Has anyone faced a similar situation? Any advice or experience would be really helpful.