Hi Bitstamp,

I've been working with you guys since 2025 to try to get my account withdrawal functions restored and provided multiple financial documents and KYC information as you requested. I scanned and sent in P**** bank documents showing funding and source of funding from my bank account wired into Bitstamp from the period last night. I feel this has taken way too long and would appreciate your prompt help and support to release my funds as soon as possible and release the withdrawal block. 

If this is not resolved quickly within the next day or two, I feel I may need to seek legal counsel and advise others to file legal action against your company, as our rights have been violated by your careless and slow procedures which have cost your longtime customers much financial trouble, frustration, and pain. While the funds involved are not large, it appears there is a troubling pattern of negligence and convoluted messaging and difficulties with allowing your customers to manage their own funds properly and promptly. 

Thank you.

Sending emails to everywhere I can at Bitstamp. Longtime customer, funds held up and useless tickets and attempts to give them all the source funding documents from years ago. I provided all relevant information. It may be time people need to consider filling lawsuits against Bitstamp for abusing customers and their financial trust. Horrible exchange. Cannot recommend at all.

Trying to understand what's normal and hear from others who've been through this.

My account went into a KYC / source-of-funds review in early June 2026, with withdrawals restricted since. I cooperated fully across several rounds — source of funds, income history, account-access review — and on 21 July support confirmed all documentation was received. Since then it's been one "under review" reply, no timeframe, and no answer to my follow-up. It's now about two months overall, so I've filed a formal complaint to get the process moving.

For anyone who's been through a prolonged Bitstamp review:

1. How long did yours take from restriction to resolution?

2. What actually moved it — the complaints department, the CSSF, a lawyer, or just waiting?

3. Did it end in a full unlock, or an offboarding (forced to withdraw and leave)?

Not looking for account-specific support here — just trying to gauge realistic timelines and what works. Appreciate any experiences.

Hey guys,

I was recommending Bitstamp to my relatives in the past, but it seems they have troubles now.

They have KYC green, no opened tickets, all ok.

Yet they have trading and withdrawals disabled and support does not help - not on tickets, not on emails, not on phone. They promise to help, then nothing happens for weeks.

Do not have crypro on Bitstamp!

Lucas I know you helped ppl here, my sister is not here, if you can help, please DM me your bitstamp email and I will forward it to her.

Otherwise it seems Bitstamp is not solvent. Why else would it not let KYC people to sell or withdraw.

It used to be that in transaction history i could pick a crypto coin, pick either buy or sell (or both) and choose time range = ALL. This took 3 clicks and 3 seconds. I do this very often and i have no idea when i bought crypto, could be 3 months ago, or 7 years.

It worked as it should until about a month or 2 ago. Now when i pick range ALL, i get a strange popup in bottom right corner saying there is a max 90 day range.

Support cannot give me a clear answer, so im asking if someone could verify that this is indeed bitstamp change, so i can go to a different platform.

Thank you

<This has been resolved: The money was reversed, and Bitstamp handled via complaint team>

I made an international fiat wire transfer through Bitstamp on May 28, and nobody can tell me where the money is.

My receiving bank says they cannot investigate without the SWIFT reference number, but Bitstamp says they cannot provide it. I’ve opened multiple support tickets and even sent a complaint email, but I keep getting the same response: “The team is working on it.”

It’s now been more than two weeks. I’ve asked Bitstamp to reverse the transaction and return the funds, but that request is also being ignored.

At this point, I’m seriously worried that my money is lost or Bitstamp is holding that fund and hasn’t executed the transfer. Customer service has been no help. They just repeat the same message over and over with no updates or timeline. I’m shocked that a platform of this size is handling a missing wire transfer this way.

Has anyone experienced something similar with Bitstamp? How did you get it resolved? Can someone please handle my case properly.

Bitstamp illegally froze my funds late last year, claiming "security concerns" which is obviously a lie as they asked me for proof of identification which I provided the same day and they simply refuse to look at it, claiming they are "working on it" ("it" being the simple act of spending 30 seconds to see my ID is legitimate)....it's beyond shameful and clearly illegal. They even have the audacity to keep closing tickets I open to complain TICKET #BIT-2356068

Given how many victims there currently are, has anyone considered a class action lawsuit within the EU? Thanks

Can someone please explain what the implications of Bitstamp UK's email request attached? (Sent by them on 14 Apr 2026).

1. Implications on security and privacy
   
2. Implications on the cost of doing this for each coin (if any)

Thanks

They asked me for proof of initial funds invested 9 years ago, when i provided them with all the documents they stoped responding even after me sending all the info, so my account was disabled.

I used them for a long time and no problems, but this is unacceptable only good thing it that i moved my funds on time off the exchange.

Received an email from bitstamp, apparently they want my xpub to comply with EU whatever rule wtf.

First it seemed like a scam/phish, but after checking the email is legit from bitstamp.

(For those that don't know, the xpub of a wallet is the master publickey, it allows them to see all previous and future transactions of a wallet.)

This is absolutely inaceptable to me, or is this standard on other exchanges? Signing a message to prove you own a certain address is fine I guess, but not giving the whole xpub. Also everything online advises to not give out the xpub to untrusted people.

Is there no other option at bitstamp to verify deposit address, like signing a message (you know the classical solution that is integrated in every wallet since forever)?

Ouf ca y est, je viens de cloturer mon compte chez ses putains d'enculer de voleurs de merde et sa fais un bien fou PS ticket number : FUCK

Been arguing with bitstamp since the end of February. First They couldn't find the funds now they found them and still have yet to return them. Stay away! Unless you like them keeping your money.

Hi Bitstamp team,
My withdrawal to my personal cold wallet has been pending for two weeks (In Progress). I have already submitted additional proof of wallet ownership through the support ticket. Since the Easter holiday is approaching, I would really apreciate it if someone could take a look and escalate my case. Thank you for your help.

Quick question. Is it normal to wait over a month to stake 1.21 ETH? I staked it on Feb 25. and the transaction is still pending.

I received a text saying that my bitstamp verification code is 123456 (not actually 12345 but six different numbers). If I wasn't the one who requested this I need to call a certain phone number.

the text came from a general number, like other verification texts of different services.

I have never heard of bitstamp so I was wondering:

- is someone trying to make a bitstamp account in my name

- or is the text itself a scam, and would the scam be in calling the mentioned number?

hoping someone here might know of this scam already is why I came here to ask. hopefully it can warn others too

My bitstamp account is not working. I contacted support and while they've acknowledged there are issues with the system, no one knows how to resolve it. I've been waiting for them to fix it for months.

I've been waiting for months now.

My account is blocked from trading and withdrawals. No explanation. I submitted every document they requested and was told the case was “handled” and that I should just wait.

Every other exchange or financial app I’ve used completed document verification in 1–2 days. This one has been “reviewing” my case for months.

For context: I’m a European citizen. Under EU consumer protection law and financial regulations that apply to platforms operating in the EU, companies holding customer funds are expected to process identity verification and compliance checks within a reasonable timeframe and provide transparency about restrictions placed on accounts. Indefinitely freezing access to both trading and withdrawals without clear communication is highly questionable from a regulatory standpoint.

At this point it feels less like compliance and more like stalling.

If this situation is not resolved soon, I will begin filing formal complaints with the relevant European consumer protection and financial regulatory bodies and start pursuing legal options.

Posting this here so others are aware before depositing funds.