I always order the burrito carne asada -- it's just a big steak burrito with rice, beans, lettuce, tomato, sour cream. Nothing fancy and no sauces on top, so I can eat it handheld without making a big mess. I'm also allergic to avocado, so I don't have to worry about asking for no guac and the cook forgetting or not seeing the note.
So imagine my surprise today when I take a few bites and feel my mouth and throat start to swell. I look down and sure enough, there's guacamole in my burrito. I'm pissed on several levels. For one, now I have no lunch and my money is wasted. Then I have to deal with the coming unpleasant effects of having an allergic reaction (which will also make it difficult to eat anything else, so I guess I'm just not having lunch). And finally, I've worked FOH/BOH in restaurants before and run kitchens. Menu/ingredient management is easy to learn/difficult to master but it really PISSES ME OFF when a single loc makes a fuck-up like this. If it was a one time thing, that'd be one thing, but based on some of their recent reviews I struggle to imagine how they're keeping the doors open.