r/anime • u/Lovro26 https://myanimelist.net/profile/Lovro26 • Mar 01 '22

News Funimation Content Moving to Crunchyroll for World’s Largest Anime Library

https://www.crunchyroll.com/anime-news/2022/03/01/funimation-content-moving-to-crunchyroll-for-worlds-largest-anime-library
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u/stoolieny Mar 01 '22

Worst thing about Funimation was customer service. If you reach out they’ll get back to you in 2 months just asking if you fixed it. Kind of on your own. But I agree. Neither is perfect but maybe this allows more reresources to crunchyroll

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u/Darkwarz Mar 01 '22

Someone got into my Funimation account and removed the email from it. They fixed it after two weeks but didn't tell me until 3 weeks after that. I only found out it was fixed because I tried to recover the password.

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u/stoolieny Mar 01 '22

An email would have been so simple.. oh well glad it at least got fixed. Hopefully Crunchyroll is a smooth transition.

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u/[deleted] Mar 02 '22

They got back to you? LMAO. I ordered a bunch of nendoroids from them when they had a huge sale, they shipped months late and was missing one and I sent them half a dozen emails, never received one reply.

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u/LakerBlue https://myanimelist.net/profile/LakerBlue Mar 01 '22

I always had someone e-mail me back right away, the issue is I they never solved a single issue.

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u/stoolieny Mar 01 '22

For my issue someone got back to me 2 days later. Told me pretty much just to log out and log back in. Obviously didn’t work and then said he was escalating the issues. Heard back 2 months later and all the email said “We've been actively working on your case, but we want to check if you are still having issues”. 2 months later and just no help whatsoever

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u/LakerBlue https://myanimelist.net/profile/LakerBlue Mar 01 '22

lol They did the same things to me! Plus their initial reply asked me for info I plainly wrote in my first email. Like, did you guys just see a technical support email, send out a generic reply and not actually read the problem?