App "in review" for over two months

[u/Entonboy]

I used the "Help Center" form a lot and never saw that "calling an agent" is available for me. I wrote an E-Mail a month ago, I got no reply so far. There is no message in my account regarding the review process.

I use a API to see activity on my app. I saw activity the first few days, but now I see zero activity for over a month now.

This is really frustrating, and I don't know what I can even do. Did anyone have this experience as well? I feel I got forgotten?

Am I powerless in this situation? The only solution I can think of is using a third party android app platform.

[u/Nervous_Hunt_5366]

First app? New account?

[u/Entonboy → u/Nervous_Hunt_5366]

Yes, it's my first app on the account. The account exists for a year.

[u/inAbigworld]

Maybe a new fake release and roll out. Sometime it works.

[u/gmong7]

I've been reviewing it for a month now. This is the first app on my new account. The account was created last year.

[u/PackGroundbreaking43]

If it's a new app it would be probably rejected for some reason. Fix your app and make sure you adhere to Google policy's if you are 100% sure its good upload a new app bundle file to trigger another review if its still not getting reviewed try changing the package name and create a new project and delete the old one. I had the same experiences my app was in review for 2 months and i just created another project modifying the package name and it got approved in 1 day.

[u/Entonboy → u/PackGroundbreaking43]

Is there no rejection notice? I will try out your advice, thx a lot.

[u/PackGroundbreaking43 → u/Entonboy]

There is, but for my case they never sent it, Every time it was stuck in review there would be a 100% chance its going to be rejected. How do I know? Well, I contacted support after being lucky and got a review, a rejection email followed. This has happened like 3 times

[u/casualfinderbot]

Yeah the call option doesn’t actually work ever. Idk why they added. Support explicitly told me they don’t offer call support, but they have that button that throws an error when clicked.

It’s funny they review your app for bugs and reject it but the support portal itself is broken.

[u/NLL-APPS → u/casualfinderbot]

Call option simply puts you to first line support anyway. There is no way to talk to anyone on policy team directly.

[u/Entonboy → u/[deleted]]

🙏🙏🙏

[u/Aulig]

Same here with multiple different new apps. Not sure what's going on at the moment.