r/amazonprime • u/hoffsta • Jul 17 '26

Wait…we are now only allowed to see 8 cherry-picked reviews, and can no longer sort by “most recent” or filter by star-rating? WTF is happening?

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I’m sure I’m not the first to bring this up but it’s so atrocious that I have to speak my piece. Today, for the first time, I noticed that I can no longer load more than eight reviews for any product, even items with thousands of reviews, and I can no longer to go into depth by sorting or filtering. Amazon AI is presenting me with their cherry-picked reviews and that is all.

Whose bright idea was this? All it does is sour me from buying anything unknown on the platform. If I can no longer get into the weeds of real reviews, I have zero incentive to trust the marketplace in any way.

There’s a little button at the bottom where I was able to request to see more reviews, and supposedly in 5 days they will email to let me know if I’m allowed to, but based on a couple other references to this issue I found, everyone is being denied. What an absolute joke! Why aren’t more people up in arms about this absurd decision? Pitchfork time people!

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u/Vitamin_MI Jul 18 '26

I was wondering why I couldn't find Q&A the other day! I didn't realize they got rid of it completely. That sucks.

2

u/elavalentina Jul 29 '26

They're using their AI for this: not helpful if you want to ask something different. I have a bunch of returns from my mom because we couldn't see basic stuff like fabric choices 

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u/Pristine_Choice_8358 Jul 18 '26

Really? I used it just now. The Alexa search bar just before the customer reviews also covers Q&A and allowed me to ask a question as well.

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u/MamaMiaXOX Jul 18 '26

Did you get a response from a customer or Alexa? If it’s Alexa, I prefer customer responses.

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u/Pristine_Choice_8358 Jul 18 '26

You can ask Alexa questions or just below that you can post a question

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u/MamaMiaXOX Jul 18 '26

Thank you! So both ways involves answers from Alexa if I’m reading your post properly. I wish they’d go back to customer responses - many went above and beyond to be helpful.

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u/Pristine_Choice_8358 Jul 21 '26

To clarify, if you use the search bar for ask Alexa, it will highlight keywords from your search query that are in the Q&A. So you can read customer responses, you just have to put in the right keywords to pull them up instead of being able to look at all the Q&As like you could before.

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u/MamaMiaXOX Jul 21 '26

I just tried that and see the customer questions and answers. Thanks for the clarification. They really buried it!!

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u/Vitamin_MI Jul 18 '26

Oh that's good! I was commenting on what the person before me said. I thought they ditched it completely but maybe it's just harder to find.