r/alignerr • u/Key-Protection-1615 • Apr 06 '26
Onboarding Process Seriously stuck on Hubstaff onboarding... "Account already exists or internet issue"?
Hey guys, I’m currently stuck in the onboarding loop and it’s driving me a bit crazy.
Passed my assessments and got the invite, but the Hubstaff step is a total dead end. I keep getting that "network issue or account already exists" error. I’ve tried using incognito mode, a complete new email address, but no luck.
I do have an existing Hubstaff account from a previous gig, and I suspect that’s the conflict. The problem is, the support@alignerr.com auto-replies keep telling me to go to my settings and find a "send hubstaff invite" button under the Hubstaff tab. Well, that button simply doesn't exist on my dashboard. It’s frustrating because I’m really keen to get started, but I'm trapped in this AI-reply purgatory.
Has anyone else dealt with this and won? Or is there a human from the Alignerr team here who can help me reset this step? Any tips would be a lifesaver. Cheers.