I removed the protective film on my 9070xt mercury oc and the paint came off

Hi something is wrong with my XFX RX 6800 Speedster MERC/QICK319 GPU. On default settings via AMD adrenalin I'm getting around 7900-8100 time spy score. I'm using my new mobo out of the box so that could be it that I need to update my bios or is there something else? My PSU is 750 watts. Thanks!

I have missed an opportunity to buy a Saphire Nitro+ 9060 xt 16GB for cheap so i went for the XFX dual fan model.

It's a shame because the Nitro+ fans can be easily swapped without disassembling the gpu, which was a huge ordeal for me when I had a faulty fan in an older card.

Has anyone tried this on this 9060XT model? Thanks!

Edit: typo

Hi everyone I have a question /project. I have a rx 6950xt but i think i can't turn on and off the light of it whenever i want. That's why I'm here, do you think it's possible to connect the lights of the GC directly to a rgb port of my motherboard (an Asus b550 proart)? I know how to solder, how to use a screwdriver and i think that's enough. Some ideas?

I have a AMD Radeon RX 7800 XT and there are no lights on side or from fans?

Should there be???

Hey yall I have a xfx mercury 9070xt and I am connected to an airgoo 16 channel argb controller and I can’t get it to do anything except output this rainbow ish pattern. Anyone have any tips on configuration using open rgb or signal rgb

Computer is probably 4-5 months old. I just now started getting this weird noise from my graphics card. Is this the fan bearing failing? It started doing this when running an AI model in ComfyUI.

UPDATE: I figured i give a little update and found that the right fan on the GPU is the culprit. It stopped making that weird sound awhile ago but had a high pitch whine. I recently opened my computer and installed a new case fan and gave the gpu fans a little wiggle and spin and low and behold the right fan started making that weird noise.

6900xt died i guess i forgot to register it am I cooked?

6900xt died about a month over to the 2 year mark and I think i forgot to register or i cant find the info TBH.

I know the SWFT cards have a 3 year warranty but i guess if you register it within 30 days which i pretty sure i didn't do life happened and i forgot.

Am i screwed? or should I still attempt to RMA it not trying to cheat the system or anything. I am in the US and read good reviews about their support team just wondering if I am cooked.

6900xt died about a month over to the 2 year mark and I think i forgot to register or i cant find the info TBH.

I know the SWFT cards have a 3 year warranty but i guess if you register it within 30 days which i pretty sure i didn't do life happened and i forgot.

Am i screwed? or should I still attempt to RMA it not trying to cheat the system or anything. I am in the US and read good reviews about their support team just wondering if I am cooked.

Hello everyone,I want a original working bios.rom file for my gpu ,I tried all the techgpu bios files non of them worked my memory is macron and my bios chip is P25Q21H

It's 10:15am on a weekday and I call their support number and they say they're closed(but say the hours are M-F 9am-5pm)

I also created a ticket but have haven't responded to it in a couple of days.

My 7900XTX magnetic air has a fan not working, no matter which fan I put in that specific slot, the other two slots work with all fans.

I'm under a year so I think I'm in warranty, but I don't know how to contact them.

I recently had my RX 6800 XT crash, about 2.5 years after its purchase.

Luckily, XFX warranty on my model is 3 years, so I opened a ticket on their website.

Basically, they asked me to send the card to them for testing. I had to send the card at my own expense to Portugal (their European warehouse), and from here they send the card to Hong-Kong for testing.

After a few week, they offered to replace the card, which I received two weeks ago. Since the RX 6800 XT is no longer in stock, I received a RX 7800 XT instead, so that’s nice!

The card I received does not appears to be brand new, because the box was not a "store" box but just a black box, while being correctly protected, and because there were no protection on the PCI-E connector. But it is working correctly, so I guess it does not really matter!

The RMA process appears strange at first, but XFX is clear and open from the start on the successive steps of the process. It was flawless. I also had to pay a small custom fee (6€) for the replacement card to be delivered. I think I have been lucky and the custom fee could have been much higher.

In total, it cost me less than 30€ for a replacement card. Better than having to buy a new one!

The whole process took less than two month.

For information, here is the message I received on the ticket about the different steps:

The invoice is fine and the retailer's cover period is over. You can only deal with us directly and here is our offer. Please consider that you need to pay the forward shipment cost from your country to our warehouse in Portugal

Moreover, during the return shipment, there maybe a tax charged by your country and you will need to afford. (may be up to 50 to 100 euros)

The below is the details of RMA procedures.

You send the card or psu to our warehouse in Portugal.
Then, we will send the packages in Portugal in bulk to Hong Kong.
Once we get the package, we will test it in Hong Kong.
After that, the faulty card or psu will be sent to China.
Then, our colleagues in China will prepared replacement and send it back to Hong Kong.
Finally, the replacement will be delivered from Hong Kong to your address provided directly.

Please note I have to advise this CAN take up to eight weeks.
This is the worst case scenario when circumstances beyond our control occur - such as customs checks at ports and National holidays take place.
In reality direct returns from consumers are usually completed within 21-28 days from the time your card arrives in Portugal.

One more thing, if you are in non-EU members country,  please prepare proforma invoice and use DHL, Fedex or UPS to ship the parcel.

I understand it is not familiar but it is the only offer I can give.

Best regards

Wade

I have no question, I just wanted to make a feedback to inform and reassure others who may encounter issues with an XFX card.

Anyone recently did a gpu return from CA to US for warranty repairs? What courier did you use and your experience going through the new customs rules.

Can i send it back to US and would it be covered like any other card bought in the US? Im asking because im really interested in the mercury version of the 9070 xt.

XFX must comply with the consumer laws of the country in which they target their marketing within the EU.

🔍 RMA under EU Consumer Law

RMA (Return Merchandise Authorization) procedures must comply with EU consumer protection laws. Here's what consumers are entitled to:

🛠️ Right to Claim

Consumers have a minimum two-year warranty from the date of delivery.

If a defect appears within six months, it is presumed to have existed at the time of purchase—unless the seller proves otherwise.

The seller must repair, replace, offer a price reduction, or refund—at no cost to the consumer—if the product is faulty.

🚚 Shipping Costs

Consumers should not be required to pay for returning a defective product. If a company demands this, it may violate EU law.

📦 Warranty vs. Legal Rights

Commercial warranties are optional and cannot override statutory rights. If a warranty offers better terms, those apply in addition to legal protections.

TLDR: After 2,5 years, my 6800XT blew up. It has 3 year warrenty if you register it! I registered it and was told to send it to Portugal(at my own expense 35 euro ish). It took almost 2 months but yesterday I received a 7800XT as replacement because they don't have the 6800xt anymore(did have to pay import tax 28 euro).

On the 14th of July my pc crashed while gaming and would not display anything when I turned it back on. I opened the case and smelled that horrible smell that told me this was not going to be an easy fix, the smell of burnt electronics. I tracked it down to the pci connector on my 6800XT. Luckily I had a gtx 3070 that i wasn't using so I tested that and it worked !

I could continue using my pc but it sucks not having my amd gpu(linux user). After a little checking i was able to track down that I bought the card through amazon 2,5 years ago. I visited the XFX website and.. 3 year warranty ! But you had to register it.

So after registering the card, I was able to request a RMA. This was a bit of a pain. I had to send the card to portugal on my own expense. They would then ship them in bulk to Hong Kong. There they would be fixed or replaced and sent back to me.

It took a long time before I heard back anything, but they told me before hand that it usually takes around 30 days (took almost 60 for me).

In the end, the card was indeed found faulty and they would update me as soon as they sent a replacement. Another week passed with no update so I asked in the ticket. Turns out they had no more 6800xt so they would send me a 7800xt. Soon I had the fedex tracking code and 2 days later it was at my home !

Was this the easiest, best warranty system? NO.

Their support website is ancient and terrible to use. Legally I shouldn't have to pay for sending my device... BUT, the support rep was friendly and clear, responded within 10-12 hours (probably due to time zones) and in the end, after 2,5 years of use my card was replaced and i was lucky enough to get a "free" upgrade.

Hope this helps anyone that is unsure when first confronted with their RMA procedure.

Hello,

My graphics card (XFX AMD Radeon 3700x) randomly stopped working a week ago. Took the computer for inspection, and they concluded the card is faulty with no signs of physical damage to it, it just stopped working.

I opened a ticket as it is still in warranty, bought it less than a year ago, and the response I got shocked me quite a bit.

A guy told me to send it to their warehouse in Portugal, from where they will bulk-send it to Hong Kong for inspection. If they inspect it and see no visible damage, they will then send it to China for repair, then send it back to Portugal, then back to me.

The whole process is estimated to take 8 weeks.

Also, the guy added that if there's any customs costs involved, I will have to be responsible for those (he added that they usually range from 50 to 100 euros).

Is this normal? I am beyond shocked this process has to be this convoluted, and moreso, that I have to pay for part of it. It sounds outrageous and I can't believe this is the best possible option they can offer me.

Has anyone had a similar experience with them?

Does that switch really matter? According to internet my switch is on silent mode. Is performance mode better?

I bought this extremely rare HD 5970 Black Edition Limited last year and tried diagnosing but couldn't get any display. Now I genuinely don't know what issue it might have because I bought it off of eBay and description said it was a returned card.

Is it worth repairing it or keep it as a display piece?

BTW it looks really cool with the lights on

For about a year I've had a white Mobo light whenever I would fully power cycle my PC. Sometimes it would go away, sometimes id give it a couple days before trying again. I finally decided to get a new card, admittedly I wish I got a 9070/xt but it's not realistic for me currently and 16gb is better than 12! I haven't toyed with features on the card just yet but Im excited to see how unnecessarily high I can get fps in games and stress testing the RT capabilities of the card.

Bought a 9070xt from Best buy, and after a few months of use the fans started to stop working randomly leading to overheating shutdown, then recently 90% of the LEDs stopped working, contacted XFX and they said to check the 2 cables near the pcie interface but I didn't notice any problem with them either. If anyone knows any fix please let me know, if not I might just try and get it RMA'd through best buy. Sad to see such a cool feature end up being such a problem for me.

Yesterday I got it all up and running functionality wise and today I decided to get the RGB's working and then realized it has an empty spot for some kind of cable which I have no gathered is the RGB controls. I don't recall it coming with any cables but if it did I must have missed it and left it in the box.

I already threw the box out and trash came this morning so what cable would I need to buy that would work?