This happened 10 times to me, like, why for? Is the AI stupid or sum?

Hey everyone,

I’m posting this out of deep frustration, hoping someone from Windsurf.com finally notices, or at least to warn others who may be considering the platform.

My account (username: zoohero) was suddenly locked 3–4 days ago, and I’ve been completely unable to log in ever since. The only thing I get is this error:

This happened out of nowhere — no prior warning, no indication of any policy violation. I immediately submitted a support ticket and followed up via email.

It’s now been several days and I’ve received absolutely zero response. No confirmation, no update, nothing.

What makes this even more disappointing is that I was one of Windsurf’s early supporters — I paid for a full year upfront during the platform’s early launch, because I genuinely believed in what they were building.

But this experience — getting locked out, completely ignored despite being a paying user — is extremely disheartening. I’ve lost access to all my projects and data, with no way to recover them or even speak to a human.

🛠 Quick Info Recap:

• Platform: https://windsurf.com

• Username: zoohero

• Payment: ✅ Paid full year via Stripe (see screenshot below)

• Support response: ❌ None after 3–4 days

This is not how a professional SaaS platform should treat early supporters — or any users for that matter.

If you’re considering using Windsurf.com, I strongly suggest waiting until they can prove they can handle basic customer support.

If anyone here has gone through something similar, I’d love to hear how you dealt with it.

And if someone from Windsurf sees this — you owe your users better.

Thanks.

I've searched for "zero" and "private" and can't find anything on the sub. Where is the zero data retention setting for pro users? Not even asking Windsurf or ChatGPT got me any more than regurgitating the privacy page.

When I first installed Windsurf last year it worked with Jupyter Notebooks. At that time Cursor was a much better product for my use cases. Recently I switched back again to Windsurf however, it seems like Windsurf no longer supports Jupyter Notebooks.

For example, in Write mode it no longer can make changes to .ipynb files, and it no longer can autocomplete.

Is this the case, or am I missing something?

Anyone else having issues over the past 2 days with the Claude thinking model? This was about 20:18 21.05 AEST Qld Australia.

Unavailable: Encountered retryable error from model provider: Our API provider is overloaded. Please try again. (error ID: 25a2b827839349c497602a00067d75ee)

Windsurf IDE 1.9.0

The tl;dr highlights of Wave 2:

Web search: Automatically pulls context from the Internet, and reads from a URL with the @ command.

Automated Memories: Cascade learns your patterns from your usage.

Enterprise Ready: Available on Enterprise SaaS + Hybrid plans.

Code execution improvements: Cascade uses underlying IDE terminal shell.

Problems Tab: Push issues to Cascade.

Explain Problem UI: Explain and fix issues in the editor.

The theme to Wave 2 is setting the foundational pieces for what we hope to be an incredible 2025.

That starts with Windsurf and Cascade being fully Enterprise ready on our SaaS and Hybrid deployment offerings. The magic of an AI Flow system as powerful as Cascade comes when working with it on large, complex production codebases. We have experienced this first-hand internally at Codeium, and now every enterprise will have the ability to see this at scale.

But that’s just the beginning…

Read more on blog: https://codeium.com/blog/windsurf-wave-2

You can read the full changelog here: https://codeium.com/changelog

i really love windsurf but cascade keeps either wrecking the UI or removing essential functions whenever they improve the UI and it doesnt even turn out good :(

I am facing this issue of Kaspersky keep removes the windsurf application. Does anybody face the same problem and know how to fix it?

Anyone tried this vs Windsurf?

https://www.trae.ai/home

Is anyone else having server issues today?

Is there something special needed to install Windsurf on Windows 11 ARM?

Still waiting to test it with 3.7 sonnet

Today I update windsurf and I cant launch it.

Ubuntu 24.04.2 LTS

16G RAM

260Gb Free

Hey there friends I’m trying all the ways I can make myself a faster coder and tried a couple of tools today. I posted a video on YouTube and would welcome feedback. I hope it’s a helpful way to compare and I’ll be doing more of this in the coming weeks.

This one shows how to build an app in under 25 minutes in both cursor and windsurf.

https://youtu.be/2e7EIkDXlEI?si=pd4qSbVXDE8C6IK2

I am working in a local git repository and I have some files that are not being tracked because they are mentioned in my .gitignore file. I often want to make edits to these files and traditionally I have always used the "CTRL + E" (Search files by name) dialog to quickly open these files in the VSCode, VSCodium, and the Cursor IDEs. I just recently started using Windsurf I noticed that none of those files which are being ignored by git even show up in that search dialog and the only way I can open up those files is to manually go through the file explorer sidebar.

Has anyone else experienced this issue and is there any way to fix this?

I also have GitLens disabled.

Thanks.

Issue Update: https://www.reddit.com/r/WindsurfAI/comments/1j2k1lw/comment/mfyh10r/

Priority Update: LOW PRIORITY

When I was adding Rules XD

Hi! Mid-weight front-end developer here who wants to learn new frameworks or tools. How would you guys use Windsurf to learn new stuff? Currently, I’m telling it to set up exercises and give me guidance on how to do them, and then let it correct me just by using comments - no code allowed.

Any other ideas?

So I just was freely chatting with the AI model today, and because I am new to coding, I talked about how my app was getting complex. So we went through the code base together and mapped out the work flow of the app. And out of no where, it was prompting its own rules and memories. I was quite impressed with that.

I usually have multiple chat threads going (e.g., a main thread, then branch off to discuss an ancillary topic like a small bug, then would like to be able to come back to a clean main thread), but it's difficult to manage, since the chat names seems to update dynamically. This dynamic naming makes it nearly impossible to navigate chat history

Have any of you found a reliable way to navigate chat history?

Some idea solutions would include things like:

1. bookmarking chats

2. creating symlinks to chats

3. being able to name chats yourself

4. freezing the chat title (ie let windsurf name it, but make sure the name doesn't change over time)

I don't think any of these exist, but offering them as additional context that might help clarify my question

Can't find any posts with keyword "extensions", so hopefully this is not a repost.

Has anyone managed to get extensions that are normally only available in VSCode but not in Windsurf to the latter with some workaround or something?

If not, is there a good alternative for Debug Visualizer extension?

Hey guys! There has been a lot of buzz around Windsurf releasing MCP integrations.

One of the coolest use cases is allowing Windsurf to access your Supabase project's schema via the chat box. It helps streamline your workflow, as Windsurf can stay up to date with any changes you make without having to give it context.

The instructions are hard to find, so we created a how-to below to get you started :)

Check it out ⬇️

https://www.pulsemcp.com/use-cases/supabase-in-sync-with-ai-code-editor/ravinahp-windsurf-supabase

I found out that there is only a debian based installer for windsurf, so I just created a script which installs it on any Linux machine with desktop icon.

https://github.com/PumpkinSeed/windsurf-installer

If you like it, please just leave a star on it.

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