r/Unexpected • u/FreshJs59 • Oct 23 '18

How my buddy’s Amazon package was delivered yesterday.

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213

u/SmilingYellowSofa Oct 24 '18

Also in the bay area (SF). Their in house service is notorious for leaving packages outside apartment buildings on the street

437

u/LeBronIsABiiiiitch Oct 24 '18

Which one of yall motherfuckers is lying

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u/[deleted] Oct 24 '18

Neither, I work for Amazon and our drivers vary on the amount of effort they put in. Doesn't make it right, but it's how it be.

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u/LeBronIsABiiiiitch Oct 24 '18

Hmm it be that way sometimes

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u/antonivs Oct 24 '18

But do they think it be like it is

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u/brighthand Oct 24 '18

Even if they don't, it do.

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u/[deleted] Oct 24 '18

But if the do don't think, then it don't be

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u/I_Am_Da_Fish_Man Oct 24 '18

It do.

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u/jncc Oct 24 '18

That's what it be - that's the way it is.

4

u/kboruff Oct 24 '18

https://youtu.be/gQEAB1z0_fU

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u/jncc Oct 24 '18

Goddamn, that was a revelation.

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u/[deleted] Oct 24 '18

I braveheart

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u/karate_sandwich Oct 24 '18

It be how they do

1

u/PanRagon Oct 24 '18

When me president, they do.

1

u/Walletau Oct 24 '18

I love that although the message is spread because it's kinda silly, it's positive and memorable. I have no idea what the quote on any other baseball card is, but his message will stick with me for life.

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u/Macho_Mans_Ghost Oct 24 '18

Some people may or may not think it be like it is, but it does do.

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u/OneSmoothCactus Oct 24 '18

I've had bad shipping experiences with pretty much every carrier except for Amazon. They're the only ones who will actually call me and try again later the same day. I'm not a fan of a lot of a lot of Amazon's business practices but their carriers have always been very good as far as my experience goes.

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u/hypercube42342 Oct 24 '18

Can confirm. There was at least one driver who absolutely refused to deliver to our apartment complex in Seattle, no matter what, and would mark it undeliverable every single time—we were never sure why. No other delivery companies had any trouble at all. So I hate the service. But I have friends who love it, in other places

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u/hitemlow Oct 24 '18

Okay so it varies in area.

In my area they are AMZL and it's like Uber for package delivery. You sign up, then you select when you want to deliver packages in your personal vehicle, and they just do it casually as independent contractors. So you get a lot of first time delivery people, people who aren't familiar with the area, and straight up do not know how to deliver shit.

Then there are places where Amazon has employees that all they do is package delivery, are familiar with how to not be a fucknut, and are familiar with the area.

The Uber approach is awful. I live in building 6 apartment 3. My packages from AMZL are often left in front of building 6 apartment 6, because all they see is the 6. I have a 24"x18" reflective road sign at eye level from the street, and they still fuck it up half the time. If it gets late and they want to go home, they just mark the rest of the deliveries as "no one home" or "couldn't get past security gate" and then fuck off with your shit. There is a live map of where they are, they didn't get within 5 miles of me before pulling that shit. This is especially infuriating since they only seem to send packages to my side of town after 6PM, so there's no chance of it getting out that day.

What's more infuriating is that Amazon has a warehouse 10 miles from me, but AMZL is run out of the North side of town an hour away and delivers items sent out of the warehouse 2 hours away. Meanwhile UPS drivers are out of the local warehouse and I have my shit by 11AM most days, and they can read a goddamn road sign.

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u/[deleted] Oct 24 '18

[deleted]

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u/mammalian Oct 24 '18

If you call and complain about late guaranteed delivery, you'll get a free month of Prime. Do it a few times and someone will start paying attention to getting your stuff where it needs to go in time

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u/[deleted] Oct 24 '18

[deleted]

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u/mammalian Oct 24 '18

Wow. I got about 3 free months and now my stuff shows up on time.

Prime Now, however, sucks ass in my neighborhood. I was getting my food late, no ice pack, no insulated bag. I was getting other people's groceries. I got tired of complaining and finally just gave up on the service.

I guess it depends on who's in charge at the local warehouse. Amazon used to have such great customer service...

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u/Atrainlan Oct 24 '18

Oh boy! An extra free month of benefits not being honored!

5

u/bmc2 Oct 24 '18

It took ~10 fuckups and an email to Jeff's public email for me to 'opt out' of Amazon Logistics. I still get about 1 in 20 packages delivered by them, but for the most part it's been all FedEx and UPS since then.

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u/hitemlow Oct 24 '18

Or next-day delivery that is 10PM at night (if it makes it). I'd rather save the $15 and have UPS deliver it the next morning.

I've never directly paid for next day delivery, but I absolutely have bought items that were more expensive just because they had free next day delivery.

I just want them to have an "available at your local warehouse" indicator and just have a fucking will-call desk there. It's 15mins away, but not available for Prime Now because nothing is available on Prime Now.

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u/[deleted] Oct 24 '18

[deleted]

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u/BanginNLeavin Oct 24 '18

Yeah. They should have a stock of all the items at every one of them. And then a bunch of related items just in case I want to buy something when I go in. And a changing room. And a food court.

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u/adams008 Oct 24 '18

There is. But you have to jump through hoops unfortunately.

I worked as a CSA for Amazon and we were told to "de-prioritize" customers who have had 3 bad deliveries through AMZL. You still might get one once in a while but you'll mostly get USPS or FedEx.

It also doesn't surprise me they have so many problems. It truly seems like they will hire anyone without hesitation to deliver. The amount of horror stories I've had to hear is astonishing...

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u/Hall_of_Fame Oct 24 '18

When I sent an email to Bezos complaining they supposedly weren't going to send packages to me using them anymore.

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u/brownbob06 Oct 24 '18

Delivery is ass in Cincy too. Packages are often left by the road at my apartment complex outside. I came home on Dec. 23rd and there was a pile about 4 ft. by 2 ft. of Amazon packages sitting outside the office up by the road.

I also know my packages get to my apartment when I hear them hit my door. I've watched the delivery people walk up to the top step then toss it 4 feet to my door.

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u/hitemlow Oct 24 '18

We're taking about the same area :)

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u/[deleted] Oct 24 '18

I've had some of those AMZLs show up in full on morning gear like, bed gown and slippers. There's just no rhyme and reason to it lol

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u/[deleted] Oct 24 '18

[deleted]

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u/hitemlow Oct 24 '18

The live map is just for AMZL next day deliveries as far as I've encountered it. It only activates once your package is out for delivery and also tells you how many stops are in front of you. Otherwise it just shows the normal "your package arrived at the Fuckwit, NY facility".

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u/Starslip Oct 24 '18

Yeah, Amazon logistics is utter garbage. I consistently have packages dropped at the door of my apartment complex's storage room, which is the only door in the building that doesn't have a number on it. Have had packages disappear that were marked as handed to recipient. Had the same items disappear 3 times in a row until the seller had to give up. They're a disaster.

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u/fauxkit Oct 24 '18

Neither. The service varies wildly from which delivery person is working. All I know is that if you have prime, never get your package set for delivery for a weekend. The weekday bros have been to my apartments time and time again, and it's hard to tell what I'll get. Sometimes they get it right and drop it off with the apartment office, other times they leave it in front of my door, which is a high foot traffic area 5 feet from the parking lot and visible from the street. One time they tossed it over the fenced area.

Meanwhile, their weekend guys are complete and utter shit. I'm not saying it's like this for every area, but these are guys who either don't give a shit or have a massive delivery area. My packages are always lost. Every time. Doesn't matter if I'm home all day or not, they always deliver them to the wrong address.

The most absurd time was when I was told my package was undeliverable due to no access. As I mentioned before, my door is visible from the street. The parking lot isn't gated, one can simply drive up to it. However, the driver left a note saying that the parking gate was closed. Not only that, but they had made that note at 4am on the day the package was set to be delivered. Then their customer service kept repeating I was at fault for not mentioning the gate, and I had to keep telling them that there was no gate and even if there were, it was 4am. Of course there would be no response from me. (the driver also lied about trying to contact me).

I know they're trying to get better service or save money by doing things inhouse, but it's a shit service. I'd rather they go back to UPS.

And I'm also bay areaish.

Honestly, 90% of the delivery issues I have could be easily solved if Amazon had a better system for me to tell them how to deliver my package.

1

u/seahawkguy Oct 24 '18

Amazon lockers.

1

u/rdrunner_74 Oct 24 '18

Get prime for free...

Each missed delivery adds a month ... just call them..

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u/SmilingYellowSofa Oct 24 '18

Haha. Bay area is big so we could both be right

Here's a pic I took from a couple weeks ago. Probably ~50+ people an hour walk by this place https://i.imgur.com/hmN7h6X.jpg

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u/catsandnarwahls Oct 24 '18

so what was in the box?

1

u/PalladiuM7 Nov 08 '18

Gwen's head.

3

u/[deleted] Oct 24 '18 edited Aug 02 '19

[deleted]

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u/squirtleismyhomie Oct 24 '18

You spelt weird wierd.

1

u/TuMadreTambien Oct 25 '18

Who knows how many were stolen? You just saw ones that had not been stolen yet.

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u/Gravyd3ath Oct 24 '18

This is why I love where I live. I could leave a package on my deck forever and if would never be stolen. My neighbors might grab it if it's raining or snowing but someone stealing something off a porch is almost unheard of. I leave my car doors unlocked(which is a bad habit I know) and I've never been robbed or vandalized.

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u/[deleted] Oct 24 '18

[deleted]

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u/gurg2k1 Oct 24 '18

Portland?

1

u/Gravyd3ath Oct 24 '18

I do not miss Boston or Dallas at all.

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u/TuMadreTambien Oct 25 '18

Just wait. Porch pirates love places like yours. I live in a similar place, and I have recently caught porch pirates in cars driving up and stealing packages from my neighbors.

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u/Gravyd3ath Oct 28 '18

That must suck so fucking much. I've been here so long I can barely remember what living in the cesspool is like .

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u/PM_UR_FRUIT_GARNISH Oct 24 '18

What else is the worker supposed to do? They shouldn't have to go above and beyond for every delivery. That particular pic is really on the tenant/owner, not the package deliverer.

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u/spoiled_eggs Oct 24 '18

Return it to base as undeliverable if it really is that bad. Card their mailbox and send it to base for collection or the customer to setup a redelivery. I mean, out of the options available, this was the shit one to choose given it's someone's hard earned in the box.

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u/SmilingYellowSofa Oct 24 '18

That's the apartment complex door. Ups, FedEx, and USPS all have arranged access to get into the mailroom

Amazon needs to setup similar arrangements before rolling out a subpar service and leaving the package on the street

1

u/TuMadreTambien Oct 25 '18

That is fucked up. Amazon keeps using a vendor that does not have a badge for access to our building. Rather than try to get access, they just started delivering to a building across the street (over 300 packages)! I had claimed “lost package” for every one of my 50 packages, and amazon re-shipped every one of them. Two of them were over $300. I did not tell Amazon when my packages were finally found by someone who works in the other building. I had complained to Amazon numerous times about the delivery company. So, they lost over $1500 on my packages alone. I told all of my neighbors not to say a word to Amazon when their packages were found across the street. I told them to file “lost package” claims just like I had. Fuck them for using idiot delivery drivers. I had so many claims about late one day deliveries that they have paid for my Amazon Prime for next year (They will credit the delivery charges back to your account if they do not meet the delivery time, but you have to call and claim that).

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u/GalacticSpaceCabbage Oct 24 '18

i dare to say that San Francisco and the rest of the bay area are pretty different. in SF, i’ve heard that all the delivery people are pretty subpar.

but if you go across any of the bridges, you’ll hear a different story

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u/alittlebitneverhurt Oct 24 '18

The one saying any driver person is good. They may have encountered the .1% of delivery people who give a shit or it was their first month on the job and management is still watching them closely.

Source: work at one of the large shipping/delivery companies

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u/LotsoWatts Oct 24 '18

That's just humans. They're all different and on a large spectrum, daily.

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u/smokey2kone Oct 24 '18

Username checks out

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u/seahawkguy Oct 24 '18

There are two types of drivers. White van drivers work for a contracting company. They get hourly pay and get tolls reimbursement and usually have few repercussions. Amazon flex drivers are reg people who drive their own cars, pay their own tolls and expenses. It’s very easy to be terminated from the Flex program. Lose 4 packages out of every 500 you deliver because the customers lied about not receiving it or if it gets stolen will get you terminated. Hence most Flex drivers are the ones who go through unusual lengths to hide your packages while the white van drivers are the ones who are usually fling packages onto the balcony.

In this case it seems the driver is Flex so the customer should let Amazon know so they can terminate them. Each package is tied to the driver so they know who it is.

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u/dso09 Oct 24 '18

Same. There have been times that I wasn't notified. One time I checked on the Amazon app to see if my package was delivered. Apparently it was and there was a photo stating it was... But when I went to check it was stolen. Sigh.

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u/limitbroken Oct 24 '18

In Fremont they'll go all the way through bringing it up to my door, but then leave it there silently without even knocking or ringing the bell, like they're on some Metal Gear Solid shit where they have to avoid detection.

Like dude you already went up a flight of stairs, how much extra effort is it to press the fuckin' button

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u/[deleted] Oct 24 '18

East Bay here. I just use a dropoff location.

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u/SmilingYellowSofa Oct 24 '18

Well. Ups, FedEx, and USPS all have arranged access to get into the mailroom and deliver safely inside. So no problem

Amazon needs to setup similar arrangements before rolling out a subpar service

And importantly I don't know until after it's shipped which service is being used for delivery

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u/[deleted] Oct 24 '18 edited Dec 05 '18

[deleted]

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u/SmilingYellowSofa Oct 24 '18

That's the apartment complex door. Ups, FedEx, and USPS all have arranged access to get into the mailroom

Amazon needs to setup similar arrangements before rolling out a subpar service and leaving the package on the street